ERUDIO student loans help

ericctheking

pepedopolous wrote: »

I don't have one of these because I work abroad.

P

Well, It's unlucky for erudio you live abroad because they can't get a CCJ against a foreign address.
So effectively you can tell them to get stuffed.
Maybe with a company like this you could leave your morals aside and just play the game with them? After all why pay even if you start earning over the threshold when they have no way of enforcing the debt!!
But it is better to be honest as why stoop to there level.
It is a huge waste of your time though so why not invoice them for your time involved, materials, getting evidence, phone calls etc. Then when they don't pay send a letter saying they are in arrears! just make sure you don't charge them too much to take you over the threshold!

jammie1

I have just received a letter from Erudio Student Loans to say that I have previously been in arrears, which is nonsense. I have 4 loans taken out 97, 98, 99 and 00. I have deferred them each year since.

The letter says that they have reduced the balance of my loans due to a potential issue under the consumer credit act 1974. "The reduction of £1115 is the total sum of the interest and fees that you were charged between the date that your account was two monthly repayments in arrears on 25th May 2011 and the 28th February 2014." I do not understand this at all. They have also included a copy of Notice of Sum of Arrears from 25th May 2011, that I never received as I wasn't ever in arrears! But they have removed all interest for this period.

It then goes on to say that, " the total arrears due under all of the agreement taken together as at 25th May 2011 is £326. This shortfall has given rise to duty to give this notice."

I am so confused, even more so that I had to set up a direct debit that is sat dormant, can they just take the £326 via that direct debit.
Anyone any ideas what this all means?
Thanks

aloadoflatchikos

pepedopolous wrote: »

Erudio finally send a letter about the deferment dated 16th July which is 43 days since they received my information via email (3rd June).

They have declined the deferment because: -

1) They need confirmation of gross monthly income, the last 3 month's consecutive payslips.


I sent them these with the email. They haven't got my payslip for May because they are given on the 7th of the next month. So the fact that they haven't got my latest payslip is because they have taken to long to process my deferment!


2) They want a p60 form.


I don't have one of these because I work abroad. It is irrelevant to my case and as far as I know, is not required according to the original agreement.

3) They want a copy of my contract.

I can give them this if necessary but it will only confirm what is already on the payslips. Plus I don't think this is necessary according to the agreement.


They have already had 2 dds from me but I've cancelled it now, so I guess I'm going to go into arrears and get a bad credit rating.

I can't believe that it has taken so long to make a decision when all the evidence was provided and a glance is all that is needed to see that I earn way less than the threshold. Even so, they could have told me their objections way earlier instead of waiting 6 weeks plus.


Also they had promised to email me their findings. They didn't.

I guess I need to write another complaint and CC in the names of their 'big cheeses'. i think I might now write to my MP and anyone else who can help.

P

I had a similar problem with them, they refused to defer because of : insufficient evidence, refusal to produce a p60 and letter of employment. After writing 3 letters of complaint( by registered letter), informing them I had contacted The Financial ombudsman and had a reference number. In addition, I gave them an ultimatum either defer me or The F.O.B will be involved. About a week before the deadline was reached, they deferred me.They are working on the Social Security gatekeeper theory. Be tenacious with these pit of snakes!

Lungboy

jammie1 wrote: »

I have just received a letter from Erudio Student Loans to say that I have previously been in arrears, which is nonsense. I have 4 loans taken out 97, 98, 99 and 00. I have deferred them each year since.

The letter says that they have reduced the balance of my loans due to a potential issue under the consumer credit act 1974. "The reduction of £1115 is the total sum of the interest and fees that you were charged between the date that your account was two monthly repayments in arrears on 25th May 2011 and the 28th February 2014." I do not understand this at all. They have also included a copy of Notice of Sum of Arrears from 25th May 2011, that I never received as I wasn't ever in arrears! But they have removed all interest for this period.

It then goes on to say that, " the total arrears due under all of the agreement taken together as at 25th May 2011 is £326. This shortfall has given rise to duty to give this notice."

I am so confused, even more so that I had to set up a direct debit that is sat dormant, can they just take the £326 via that direct debit.
Anyone any ideas what this all means?
Thanks

Ring them (but make sure you use the 0113 number, not the 0845). I had one of those letters this morning about being in arrears last october. I had indeed been in arrears due to SLC mucking up my DD details, and I had a letter saying the arrears had been paid off in full. I called Erudio and apparently their letter is purely for information purposes because the SLC had incorrectly calculated interest in the period in which I was in arrears, so they were giving me the details of the ~£180 they had reduced my overall debt by. Your situation might be different, but I'm willing to be it's the same thing.

steampunkmimi

Similar problems here. Received a letter from Erudio demanding payment some weeks ago. Emailed to ask who they were, and why they considered themselves entitled to my money. Another letter today, demanding payment, and threatening CRAs. hmmm. My loans have always been deferred anyway, and SLC have never had my bank details, because there was no reason for them to have those details (always needed to defer).

The letter below (shown on a link in this thread - thanks to whoever posted that) is perfectly adequate to qualify for deferral, in most cases:

*******************************

To Erudio

Erudio Student Loans Ltd
PO Box 580
Rotherham
S63 3FR

Formal request for deferment under the Education (Student Loans) Act and Education (Student Loans) Regulations.

I formally request that my student loan accounts listed on the following page are deferred for a further 12 months pursuant to the Education (Student Loans) Act and Education (Student Loans) Regulations.

In accordance with the regulations I provide evidence that:

- my gross income for the relevant month is not more than the deferment level.
- my gross average monthly income during the 3 months immediately following the relevant month will not or is unlikely to be more than the deferment level.

where “relevant month” means the month before the month in which the borrower asks for deferment.

I shall not be completing the form provided by yourselves as it requests private personal or other data that is not relevant to the above deferment conditions.

I note that there is no requirement in the legislation or agreement to apply for deferment in a given format or on a specified form.

I declare that all information given is correct to the best of my knowledge, and no relevant source of income has been omitted. As such I fulfil the conditions for deferment.

I look forward to confirmation of deferment.

Yours faithfully,


XXXXXXX


***************************

Frankly, I'd never heard of these people before this year. They seem to be rather adept at harassment, don't they? A written declaration of the gross income for the year is sufficient evidence. They don't *need* to see payslips.

leigash

Brooker_Dave wrote: »

I sent back a letter instead of the form, and after a formal complaint Erudio are refusing to process my deferral. I've contacted the FOS, but given the "light touch" regulation that seems to allow large companies to do whatever they wish I don't hold out much hope.

Erudio now claim I'm a month in arrears, impossible due to me not earning enough to be required to make any payments.

Do I wait 3 months for them to call in the loan, take me to court and then counter claim for breach of contract (after all the are refusing to let me defer)?

Or should I take them to court for breach of contract now?

In which case what am I claiming?

I don't want any money out of them I just want them to defer me as laid out in the original loan agreement.

My wife is now in exactly the same boat Dave. Wrote a letter of complaint, which Erudio "rejected" due to her not filling in the form, which they claimed is needed to make everyone's deferment easier. Although, apparently she is now 2 months in arrears. She's called the Ombudsman today who want a copy of the last letter where Erudio rejected the complaint.


But, as you, we don't know what the next move is. She is not going to play ball with them and they are adamant that the entire form is complete and signed. The best is that they want to take payment for the 2 months of arrears and if she is deferred they will refund her?!


Surely there must be lots of people in the same situation who didn't want to sign their form??

Brooker_Dave

pepedopolous wrote: »

Also they had promised to email me their findings. They didn't.

I guess I need to write another complaint and CC in the names of their 'big cheeses'. i think I might now write to my MP and anyone else who can help.

P

FO service is the surely your next port of call.

Can the really refuse a deferment if you don't supply a P60 or a contract of employment??

anna2007

steampunkmimi wrote: »

Similar problems here. Received a letter from Erudio demanding payment some weeks ago. Emailed to ask who they were, and why they considered themselves entitled to my money. Another letter today, demanding payment, and threatening CRAs. hmmm. My loans have always been deferred anyway, and SLC have never had my bank details, because there was no reason for them to have those details (always needed to defer).

The letter below (shown on a link in this thread - thanks to whoever posted that) is perfectly adequate to qualify for deferral, in most cases:

*******************************

To Erudio

Erudio Student Loans Ltd
PO Box 580
Rotherham
S63 3FR

Formal request for deferment under the Education (Student Loans) Act and Education (Student Loans) Regulations.

I formally request that my student loan accounts listed on the following page are deferred for a further 12 months pursuant to the Education (Student Loans) Act and Education (Student Loans) Regulations.

In accordance with the regulations I provide evidence that:

- my gross income for the relevant month is not more than the deferment level.
- my gross average monthly income during the 3 months immediately following the relevant month will not or is unlikely to be more than the deferment level.

where “relevant month” means the month before the month in which the borrower asks for deferment.

I shall not be completing the form provided by yourselves as it requests private personal or other data that is not relevant to the above deferment conditions.

I note that there is no requirement in the legislation or agreement to apply for deferment in a given format or on a specified form.

I declare that all information given is correct to the best of my knowledge, and no relevant source of income has been omitted. As such I fulfil the conditions for deferment.

I look forward to confirmation of deferment.

Yours faithfully,


XXXXXXX


***************************

Frankly, I'd never heard of these people before this year. They seem to be rather adept at harassment, don't they? A written declaration of the gross income for the year is sufficient evidence. They don't *need* to see payslips.

Have you been successfully deferred with a written letter/declaration alone and no other evidence? If not, sorry but it's bad advice to say this is all that's needed, because based on the experiences on the forums, no-one's been deferred without the form and supporting evidence.

The best way to avoid their claims of arrears and demands for repayment is to secure deferment first (scoring out/omitting anything on the form you don't agree to). Once the deferment's sorted, you can take any issues you have with the form or deferment process to the ombudsman (which will cost Erudio around £500 for each individual complaint).

Writing a letter will cause you no end of grief... with no deferment at the end of it.

anna2007

jammie1 wrote: »

I have just received a letter from Erudio Student Loans to say that I have previously been in arrears, which is nonsense. I have 4 loans taken out 97, 98, 99 and 00. I have deferred them each year since.

The letter says that they have reduced the balance of my loans due to a potential issue under the consumer credit act 1974. "The reduction of £1115 is the total sum of the interest and fees that you were charged between the date that your account was two monthly repayments in arrears on 25th May 2011 and the 28th February 2014." I do not understand this at all. They have also included a copy of Notice of Sum of Arrears from 25th May 2011, that I never received as I wasn't ever in arrears! But they have removed all interest for this period.

It then goes on to say that, " the total arrears due under all of the agreement taken together as at 25th May 2011 is £326. This shortfall has given rise to duty to give this notice."

I am so confused, even more so that I had to set up a direct debit that is sat dormant, can they just take the £326 via that direct debit.
Anyone any ideas what this all means?
Thanks

jammie1, we shouldn't trust anything Erudio tells us, if you're sure your account hasn't been in arrears previously, then this sounds like a new Erudio tactic?

£1,115 for 2 months' worth of interest and charges seems excessive (depends on the charges I suppose). Do you have evidence of deferment between May 2011 and Feb 2014 when Erudio claim there were arrears? If not, the SLC should be able to give you a copy of their deferment acceptance, Erudio shouldn't claim or take any payments if you have proof of deferment.

Also, I'm sure the SLC dealt with these refunds before the loans transferred, might be worth checking that with the SLC too? If Erudio are using this situation to try and extort money out of genuine deferrers, that has to be illegal?!

steampunkmimi

Let me clarify: I'd never heard of this lot until their first letter demanding payment for "arrears" some weeks ago. I replied to that with a, "Who are you, and what *are* you talking about?". Nothing until this morning, when they're demanding more money. I've contacted appropriate legal organisations, and reported Erudio for malpractise. I've responded to Erudio appropriately.

I won't be completing any forms that change my original contract. They won't be getting any payments, because I don't have an income. If this is the best advice you're offering, I'll pass for now. The UK Legal system offers perfectly valid options for dealing with scammers like this lot. I'll take those options.