Asda - one price for you & one price for me....VERY weird.

freda

Had you chosen your delivery date and put in your address? Offers won't show up on tesco or sainsburys unless you set them, as some are specific to store, and some only available for delivery at a certain time?

geordie_joe

Lip_Stick wrote: »

If you look at the Hawaiian 10" pizza. Only one has been added to the basket in each order. One is priced at £2, the other is £2.60, yet they both have the same price per kilo, £6.40. Strange.

There's nothing strange about that, the pizzas are £2.60 if you buy 1 and £2 each if you buy 2. They never bother altering the price price Kg when this happens.

The pictures don't show the op has added only to the basket in each case. He could have added any number, then gone back to the page which would then have the default "1" in the quantity box with the words "In your trolley" below to show they have been added to the trolley.

chrisjoanne

geordie_joe wrote: »

There's nothing strange about that, the pizzas are £2.60 if you buy 1 and £2 each if you buy 2. They never bother altering the price price Kg when this happens.

The pictures don't show the op has added only to the basket in each case. He could have added any number, then gone back to the page which would then have the default "1" in the quantity box with the words "In your trolley" below to show they have been added to the trolley.

Hi - thanks for your post and everyones thoughts on this - it really is interesting.

The basket was exactly the same as the first. Every item was exactly the same with exactly the same amount in each one - I'm convinced voucher codes will not take into account shop promotions and would urge people to look into this further when shopping.

I've eventually had an email from Asda (I haven't been in touch with Trading Standards yet - but probably will after you read this)......

"Thank you for your email about the promotions online.

Promotions on the website are postcode specific. When you log into your account the website automatically directs to the store that delivers to you. The promotions you then see while you log in to your account are the promotions that are specific to your store at that time. Thus you may see different promotions while log in to 2 different accounts.

Thanks for contacting me and if there is anything else I can help you with please let me know.

Have a nice day.

Kind regards

Tasneem Alexander
Asda Home Shopping Team


This is obviously not relating exactly to my complaint as my account has the same address (Post Code) and should therefore deducted promotions from BOTH accounts. Surely a web-based company has the SAME prices for EVERYONE. If this is incorrect we need to report ASDA and get this out to the public as soon as possible.

Think I might have them on the ropes and have requested a simple "yes or no" regarding different prices for different Asda users when vouchers and promotions are used.

Sorry for not getting back soon - I'll post as soon as I get a reply.

Chris

Forgot to add that I also made contact with - [email]andy.clarke@asda.co.uk<andy.clarke@asda.co.uk[/email]>; (Yet to receive a reply)

geordie_joe

chrisjoanne wrote: »

Surely a web-based company has the SAME prices for EVERYONE. If this is incorrect we need to report ASDA and get this out to the public as soon as possible.

Shopping online at a supermarket is not like shopping online at a site like amazon.

When you shop at a supermarket you are not actually buying anything when you "place your order". All you are doing is leaving a shopping list for a member of staff to go round the store and do your shopping for you on the delivery day.

It's just the same as you giving a shopping list to a friend on a Monday and asking them to go to Asda on Thursday and buy the items. You pay the prices in force on Thursday when the shopping is done, not the prices that were valid on the day you wrote the shopping list. Also, items that were in stock on Monday may not be in stock on Thursday, so you will not get them.

And if you have a voucher that says "not valid with any other offer" then you can use the voucher but not get the other offers, or not use the voucher and get the other offers.

This is what happened to you, the system knew you had a voucher so it didn't show you any other offers as you could not take advantage of them.

Try going back and doing the same shop on both accounts, without the voucher for one of them, and see if you get two different prices again.

chrisjoanne

Hi Joe
I fully understand that some vouchers and codes have stipulations regarding the use of them and have terms stating very clearly that they can't be used with any other promotion. Many websites have these terms.
Unfortunately the terms do not state anything regarding this and Asda can't expect a customer to "assume" you can't use a voucher code with promotions. The code was offered to me as they thought I hadn't shopped with Asda for a year or so. It was a "carrot and and stick" to get me shopping with them again.

The asterisk next to the "£10 Voucher" obviously means there's terms applied. Looking at the bottom of the email it reads:

*£10 off your grocery order when you spend over £75, checked out before 11pm on 04/04/14. Only 1 use per customer.

If you need to contact us for any reason please visit our contact us page to see how you can get in touch.

We hope you enjoy receiving our news and special offer emails from Asda, but if you would prefer not to receive these emails please click here.

Your unsubscription request will be processed within seven working days.

Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD "


If you can see anything regarding not being able to use the voucher against other promotions your a better man then me. If these "terms" are somewhere hidden in the depths of their terms via their website, that would be extremely unfair to the customer.
If they didn't allow the code to be used against other offers it would have said clearly on my email. Therefore I still stand by my view that an error has been made on Asda part - either a computer glitch or customer account glitch. I'm sure other users would also agree that Asda seem to be moving the goalposts to suit.

Chris

rosalie-lavender

That is very interesting. Someone asked further up the thread if any other supermarket customers had found the same. Although I haven't done the same as the OP I did pick a Tesco shop for my Mum earlier in the week and added a £15 off a £60 spend that she had been given. All the normal offers were valid with the code and the money just came off at the end.

As far as the prices are concerned, I picked my own shop very soon after without a code. Different address-but it does come from the same warehouse-and I didn't notice any difference in prices between my mum's shopping using a code and mine without it. Although it wasn't an identical shop, we do buy a lot of the same products and the prices seemed to be the same for both orders.

I also have my daughters uni address on my account. When she moved away and was doing her first shop I helped her out by sending her links to the products we normally buy at home. I found the offers and prices seemed to be the same for both addresses.

I was put off years ago ordering from Asda as the quality in our local store was so poor as was the range of delivery slots. This post has put me off even more.

~Chameleon~

Something I noticed the other day was that Asda had Carte Noire coffee on offer at 2 for £5 on 100g jars according to MySupermarket so I made a special trip to buy some only to find out it was a massive £4.49 each in store and not on offer at all. That's vastly more expensive than any other supermarket, even Waitrose and Co-op :mad:

I'm sure if someone had placed an order online via MS then they wouldn't have been aware of the discrepancy in prices.

geordie_joe

chrisjoanne wrote: »

Unfortunately the terms do not state anything regarding this and Asda can't expect a customer to "assume" you can't use a voucher code with promotions.

That's my whole point, asda didn't leave you to assume you can't use the voucher with other promotions, it simply didn't show you the promotions you wouldn't be able to use.

chrisjoanne wrote: »

The code was offered to me as they thought I hadn't shopped with Asda for a year or so. It was a "carrot and and stick" to get me shopping with them again.

Yes but it wasn't really offered to you, was it. It was given to you and you were told you could use it, but you didn't get a choice. It was put into your account and if you spent the required amount it would be used without you having any say in the matter.

It didn't ask you if you wanted to use it or not. It didn't give you the choice of using the voucher or getting the offers. It knew from the beginning that, if you spent the required amount, the voucher would be used, so no offers were shown to you.

chrisjoanne wrote: »

Therefore I still stand by my view that an error has been made on Asda part - either a computer glitch or customer account glitch. I'm sure other users would also agree that Asda seem to be moving the goalposts to suit.

Chris

I don't think there has been a mistake, but you should complain. The people you complain to are there to keep you happy, and keep you shopping at asda. I doubt they will understand what happened, or know the answer, nor will they take any time to investigate it. They will just make up an excuse that they think you will believe and give you some compo to keep you happy.


As for putting "Can't be used with other offers" in the email, that would kind of defeat the object wouldn't it. What would be the point of sending someone an email that basically says "Here is a money off voucher, but you won't be able to use it with other promotions so you will probably pay more for some items than you would if you didn't have the voucher".

Don't forget, they don't have to sell you anything at any price, and they don't have to tell you what other customers paid for the same items.

There would also be no point in saying they are charging you one price and other people another, because they are not. They are simply giving you one offer and other people another.

It happens quite often in the store where I work. People come in with a voucher and it doesn't work because they have bought something that is already on offer, so the till won't accept the voucher.

geordie_joe

~Chameleon~ wrote: »

Something I noticed the other day was that Asda had Carte Noire coffee on offer at 2 for £5 on 100g jars according to MySupermarket so I made a special trip to buy some only to find out it was a massive £4.49 each in store and not on offer at all. That's vastly more expensive than any other supermarket, even Waitrose and Co-op :mad:

I'm sure if someone had placed an order online via MS then they wouldn't have been aware of the discrepancy in prices.

It's 2 for £5 online and £3.64 for 1.

http://groceries.asda.com/asda-webstore/landing/home.shtml#/product/39856

It could be that they hiked up the price before the offer started, to pay for it, and your store had not yet implemented the offer.

Or maybe it was an online only offer, or it was not available in your store.

~Chameleon~

geordie_joe wrote: »

It's 2 for £5 online and £3.64 for 1.

http://groceries.asda.com/asda-webstore/landing/home.shtml#/product/39856

It could be that they hiked up the price before the offer started, to pay for it, and your store had not yet implemented the offer.

Or maybe it was an online only offer, or it was not available in your store.

I know what it says online but this wasn't the case when I turned up at my local store to buy some, as I already stated.