Shop & Scan

Chocmonster7

Chocmonster7 said:

I went to order a voucher tonight with the points I do have and the Amazon ones have disappeared off the site!

Amazon voucher options have returned and I've been awarded the points I'd expect to get this week but nothing for the previous two weeks yet.

I received an email from them saying 'We are currently processing these point credits and these should be all up to date within the next 2 working days. ' which is great but I'd actually been asking about the Amazon vouchers!

suzanne_thomas

Kantankrus_Mare said:

suzanne_thomas said:

Hi - is everyone still missing their points from during the rewards website problem? 

Yes Im still missing mine. Keep going on shopandscan site but isnt changing. Id guess Im missing around 8000 points.

Thanks for your reply - hmmm - hopefully they appear for us soon! 

Junier

Kantankrus_Mare said:

suzanne_thomas said:

Hi - is everyone still missing their points from during the rewards website problem? 

Yes Im still missing mine. Keep going on shopandscan site but isnt changing. Id guess Im missing around 8000 points.

I too am also missing points, a few surveys, petrol panel , 2 weeks submissions, 2 weeks receipts, food on the go from between 8th and 21st

littlewren

I wasn't sure where to post, so hopefully this is ok.

Has everyone received their points for the latest Food Diary, from a couple of weeks ago?  I have only had one day's worth credited, even though I completed the full two weeks.

I know they've been having problems with their website but I'm still receiving points for barcode transmission and till receipt upload.  It's disappointing as I want to request vouchers now I've gained enough points but can't until they add the points.

veggieblob

I just received the points for the oldest outstanding survey.  Onwards and upwards!

Junier

RECEIVED TODAY 01st Dec 2021

"Thank you for your patience in the past few weeks while our Rewards website and helpdesk were unavailable. As you know, the technical issue is now resolved, however, you might still experience delays in receiving your latest points and viewing the full range of vouchers.

Unfortunately, our teams need more time to update your balance and vouchers range. We appreciate it's taking longer than expected, and we are working as fast as we can to ensure the correct information is displayed on your account. Once again, we sincerely apologise for the inconvenience.

Our Rewards Helpdesk is now available, but please bear in mind that due to the high volume of requests, it might take slightly longer than usual to process your request. We really appreciate your continued support and will keep you posted on further updates.

Thank you for your understanding.

Thanks,
ShopandScan Helpdesk"

Fairy_Shazza

Is anyone else unable to access the Rewards Site? Whenever I try going to it I keep getting an error screen telling me that the site can't be reached. I've tried clearing my cookies (was the first thing I tried), using different browsers (Chrome, Edge and IE), tried using my laptop, my phone and my tablet and my husbands laptop, phone and tablet all of them come up the same.

I emailed Customer Service and they told me it was all up and running and to try clearing my Cookies which obviously I've already done. Have emailed back telling them I've tried all of the above and sent screenshots of the error pages I'm getting so waiting for them to reply to that.

I'm just wondering if anyone else if having the same issue?

keeleycoop

Have you tried refreshing a few times whilst on the unavailable page? This worked for me when I was having the same issue

Fairy_Shazza

keeleycoop said:

Have you tried refreshing a few times whilst on the unavailable page? This worked for me when I was having the same issue

Yes. I've tried the F5 trick someone else mentionned further up the thread and also just using the refresh icon on my broswer. Just comes up with the same thing

redagila

I'v just been on the phone to them & was told at the unavailable message hit Ctrl & F5.  That got me in to my rewards account but ordering voucher was a nightmare. Kept taking me out to the log in page even when I was at Confirm order page.  I eventually managed to place orders for what I wanted but had to amend quantity each time as the number of vouchers was higher than I wanted each time.  Now showing correctly on my account but we will see in next few days.

I have just checked my points & find I am currently missing the points for 15 & 22 Nov (3200 points).  Is anyone else still missing some points?