Shop & Scan

Kantankrus_Mare

I havent had any points emails this week although I have uploaded receipts and scanner. Never got the monthly points on 20th either for the television and mobile thing. Im aware the rewards site is down but thought it strange that no points awarded. Am I alone in this?

saver_sam

Kantankrus_Mare said:

I havent had any points emails this week although I have uploaded receipts and scanner. Never got the monthly points on 20th either for the television and mobile thing. Im aware the rewards site is down but thought it strange that no points awarded. Am I alone in this?

Not had an email either.

tboo

Email just come in.

We really appreciate your patience during the recent outage of our Rewards website and Rewards Helpdesk. We are pleased to let you know that the team has been working hard to get these fixed and we now have an update on when we estimate they will be back online.

We are hoping that our Rewards website and catalogue will be online today, and the Rewards Helpdesk will be back as of tomorrow. We will of course keep you updated, but if you have any questions about the vouchers in the meantime, please drop us an email as detailed below.

For general enquires, please contact our Main Helpdesk by email or on the freephone number below, we are happy to help with any aspect of your participation.

Thanks,
ShopandScan Helpdesk

Baileys_Babe

Similar @tboo to the email i received from Consumer pulse:

We really appreciate your patience during the recent outage of our Rewards Catalogue and Rewards Helpdesk. We are working hard on resolving the issue and are hoping that our Rewards Catalogue and the Rewards Helpdesk will be back online in the next couple of days. We will of course keep you updated, but if you have any questions about the vouchers in the meantime, please drop us an email as detailed below. Please bear in mind that due to the high volume of requests, it might take us slightly longer than usual to process your request.

For general enquires, please contact our Main Helpdesk by email or on the freephone number below, we are happy to help with any aspect of your participation.

Best wishes,

Consumer Pulse Helpdesk

Chocmonster7

I received the email too, have been keeping a note of the points I'm missing from the past couple of weeks. Just tried their site and it's still down.

Kantankrus_Mare

Oh thats ok then......was beginning to think Id done something wrong and somehow got banned with no-one else saying about no points.

aardvaak

Chocmonster7 said:

judexx said:

I do wish S&S would accept .pdf as that would be so much easier (could just print to pdf and submit a single file).

You could save as a pdf then use a free site like this one to change it to a jpg.

https://pdf.online/pdf-to-jpg

I only had the option to save as a eml. file

Chocmonster7

aardvaak said:

Chocmonster7 said:

judexx said:

I do wish S&S would accept .pdf as that would be so much easier (could just print to pdf and submit a single file).

You could save as a pdf then use a free site like this one to change it to a jpg.

https://pdf.online/pdf-to-jpg

I only had the option to save as a eml. file

You could try this converter site: https://www.zamzar.com/convert/eml-to-jpg/

Merlin139

Rewards website now up and running. Just ordered some Amazon Vouchers.

My rewards statement still needs updating from 12th November in my case.

Logged on after receiving Email just after 7pm. 

Chocmonster7

Merlin139 said:

Rewards website now up and running. Just ordered some Amazon Vouchers.

My rewards statement still needs updating from 12th November in my case.

Logged on after receiving Email just after 7pm. 

Yes it's working again for me but as you mention (and they do in their email) the recent points havne't been added yet.