Have you tried to reclaim old bill credit?

stickgal

I think the standard for PPI is 8%, so you could try to use that as a starting figure.....

lorna_meadows

result, just rang e-on getting a refund of nearly £300 thankyou brilliant result
just so easy just gave them my old account numbers:j:beer::T

westerner_2

Switched from Scottish Power to Sainsbury's in March 2015, and just checked my Scottish Power online account and it still shows current balance of £180 'ish, so some chasing to be done. However I also realised that I have had no bills, paper or emails from any supplier since. British Gas are taking £15 per month from my account, but that is laughable for duel fuel 4 person family home. Do I keep quiet or sort it before it gets to far out of hand? (I know, I know, I'll sort it out)

nickw56

I switched from Scottish Power to Sainsbury's Energy earlier this year but Sainsbury's failed to pass the final meter readings on to ScottishPower. SP then estimated the final readings and took an additional payment from my account. Anyone switching suppliers should be wary of this problem. I find it hard to believe that any Supplier is allowed to close out an account with an estimated final reading. Sorting this out took weeks and many phone calls because both suppliers said the other was at fault.

simonsimple

I moved from EON Staywarm (paying £74 per month) to EON Standard Tariff (paying £128 per month).
Then I received a statement from EON saying I was in Credit for £543.32 approx.
I phoned and gave a meter reading. I was now in credit for £654.
EON said they would refund the money immediately and it would be in my bank account in three to four days time.
On checking my bank account the money wasn't there. I phoned EON and was told the refund had been cancelled. EON would lower my monthly direct debit and spread my Credit across the next six months. I complained and they sent me a cheque for £230 approximately.
I cancelled my direct debit and said I would pay quarterly only for what I had used. They wrote a nasty letter to me saying I would have to pay £38 per year for not paying by direct debit.
I am going to complain to the Energy Ombudsman but EON seems confident t the Ombudsman will rule in its favour. EON told me to phone the Ombudsman before I write. Does the Ombudsman give advice to the Energy Supplier as well as to the consumer? Who introduced the eight week wait? Shouldn't one complain immediately to the Ombudsman?
"Please help me !!! Kenobi. You are my only hope"

Former_E.ON_Company_Representative:_Malc

Hi simonsimple

I'm really sorry you didn't receive a full refund when you asked. The only thing we ask is for the account to be billed up to the latest meter readings. At this point, any credit on the account is yours and you can have this back if you like. We'll let you know how the refund will affect the payment arrangement but, if you still wish to go ahead, the money will be returned. From what you've said, it looks as though you've done all of this so the money should've been refunded.

It's certainly an option to spread the balance up to the annual review. This'll give lower monthly payments for a time. Some customers prefer this but the choice is yours.

Cancelling the Monthly Direct Debit automatically triggers a letter to let you know the payment adjustment of about £35 per fuel per year will no longer apply. As this is a change to the terms and conditions, it's something we do need to tell you about.

You're right to go down the complaints route as it looks like we haven't done what you've asked. The Ombudsman gives all suppliers 56 days to sort out issues and put things right. If, though, we feel there's nothing further to be done, a Final Resolution will be offered and a letter sent confirming this. At this stage, you can go to the Ombudsman whenever you wish. Your complaint handler will be able to let you know where we're at.

I'll be happy to take a look for you simonsimple although, if you're at the Final Resolution stage or where the complaint's still being dealt with, I'll need to pass this to the advisor looking after it. Drop an email to the address in my Profile if you'd like me to take a look. Up to date meter readings would be good too.

Sorry again if we haven't done as asked but hope this helps.

Malc

omi-x-stitch

We were with First Utility. We asked for refund of overpaid money 2 weeks after switching to another energy provider. We regularly asked in writing about every two months. At one point we contacted the Ombudsman, not knowing one has to do that within a certain time limit. - We persevered requesting the refund, every time receiving the same response:" your claim is being dealt with."
After exactly, to the date, 12 months First Utility finally issued a cheque for the outstanding amount.

Kbob

Scottish Power have taken £1600 of our money and continue to send us emails stating they will take more despite phone calls and promises of refund. We left our home almost 6 months ago. How can I get the money back and can we get compensation? We have now cancelled the direct debit. I need to put pressure on these people. I need advice and can't link to the 'step by step guide'

fixitplease1812

I have been trying since ~May 2015 to get firstly my Direct Debit payments with EXTRA ENERGY taking £110 per month versus actual electric use of less than £70. A huge credit due of £200 had built up. EXTRA ENERGY declined to reply to over 12 e-mails. In July I wrote to the Ombudsman who refused to help! In July I terminated my account and switched to a big 6 provider EDF. It is now September 2015 and no communication from EXTRA ENERGY only a statement on my account showing a £1200CR !! I have phoned now (they do answer and are polite but totally inept in any constructive help - they do not have access to your account billing etc!!) in July,August, September and on each call they promise refund due in a few weeks. Can I take claim although costing me £50 to small claims court?

andrab

Hi have been claiming electric back from 3 suppliers eon coop and British gas.The coop have refunded and I have had back from Eon over 4000 pounds but British Gas have admitted they owe me aprox 3000 pounds but will not refund me because of statutory time limit.I am claiming from 2001 to 2008 but there website states they will refund no matter how long it's been.They have offered me 50 pounds as a gesture. CAB have gone as far as they can,any ideas anybody.