New Reporting System

Mandelbrot

MSE_Andrea wrote: »

we needed something better to handle the increased number of reports we get now compared to when we started using it

Wouldn't it make more sense to wonder why you are getting an increased number of reports - fix that problem - and consequently not have an increased number of reports to deal with? :think:

I alone handled 46,000 last year and those are only the ones that needed to be escalated to me, our extremely hard-working Forum Team guys deal with more.

:eek: That's a lot of reports! Assuming a five-day week, and a few weeks holiday a year, that's almost 200 a day.
Each and every day!
Do you really want that sort of hassle?

Former_MSE_Andrea

Hi Mandlebrot

We're getting so many more reports because our forum has grown that much, simple as that really - we have 1.25m joined members and 35 million posts on it now.

If we're keeping the forum we have to put up with the hassle. Obviously if people on the forum could simply be friendly to each other and speak as they'd like to be spoken to that would help cut them down immensely

Hi Tixy

I'll be honest, I don't know. It's something we can look into however I'm not really sure it's something we want to remove. It helps you know the report actually reached us and helps us know you know

fermi

ATM would help if I got any tickets in reply to reports.

Mandelbrot

MSE_Andrea wrote: »

Hi Mandlebrot

It's Mandelbrot. sigh!

We're getting so many more reports because our forum has grown that much, simple as that really - we have 1.25m joined members

You have that many 'registered users'. That would include usernames that were never used (for various reasons), those that were used as one-offs long ago, plus AEs (and trolls wanting to advise us of kitchen suppliers ).
The number of daily active users is likely to be a lot lower.
Your main forum page says "Most users ever online was 27,559, 24-02-2014 at 9:23 PM.".
And of course many of them will not be posting, and very few of them will even think about 'reporting' something. If it relates to a technical problem on the site, they will probably post a question on a board.

and 35 million posts on it now.

A cumulative total over a decade or so. I've seen statistics about 'views', but can't recall seeing stats on daily/weekly posting numbers.

If we're keeping the forum

Said as though there might be some doubt about it.
For many people, the forum is exactly the source of specific information that they need to help them through issues. They ask about their particular situation, and receive tailored advice.

Obviously if people on the forum could simply be friendly to each other and speak as they'd like to be spoken to that would help cut them down immensely

Yes, imagine that.
But then, I'm one of the dreamers ...

redux

fermi wrote: »

No tickets from reports sent this morning yet.

Or yesterday (or was it the day before, not sure)

dzug1

I've received the following e-mail after submitting a report:


Welcome to MoneySavingExpert.com. Please click the link below to create a password and login.


https://moneysavingexpertcom.zendesk.com/verification/ etc


Given that I've already got an account and login I'm not sure what's happening


I'm intending to ignore it

Former_MSE_Andrea

Thanks dzug, we saw this and are investigating

Buick

MSE_Andrea wrote: »

Obviously if people on the forum could simply be friendly to each other and speak as they'd like to be spoken to that would help cut them down immensely

Absolutely :T

I have a question slightly related to this: it used to be the case that if you want to put someone on ignore you clicked on their name and the option came up to add that user to your ignore list. But this option doesn't seem to be there anymore? Does this mean you have to go into User CP and manually add that person's user name to your ignore list?

torbrex

Buick wrote: »

Absolutely :T

I have a question slightly related to this: it used to be the case that if you want to put someone on ignore you clicked on their name and the option came up to add that user to your ignore list. But this option doesn't seem to be there anymore? Does this mean you have to go into User CP and manually add that person's user name to your ignore list?

If you click on the users name and go to their profile under 'user lists' it gives you the option to add to ignore list.

fermi

Seems that if:

(a) You report using the report button on a post.

or

(b) A member of the forum team responds to a report with an email - perhaps asking for more info etc.

the resultant email or ticket is coming though in many or all occasions with a reply to/return path address of noreply@moneysavingexpert.com

Obviously if someone clicks reply to on that message, and reply will bounce as undeliverable.

Example: https://forums.moneysavingexpert.com/discussion/4923178