UNIQUE(ish) issues with G24 & POPLA - HELP!

ampersand

leigh.92 wrote: »

Hahaha Hot Bring, i didn't realise about the 'kisses', that is just my name, you gave me a laugh!

Here is what i plan to email to POPLA lead adjudicator:

"Dear the Lead Adjudicator,

I must ask you to remedy the critical error in case B.

This arises from POPLA's repeated failure to separate this case and case A.

If you look through your records, you will see that the case A involves a pay and display machine where I provided proof of purchase. Case A was then rightly closed.

Case B has nothing to do with case A[ unenforcable 'invoice' xxx ]which involves a free car park for the retailer B&M[proof of purchases supplied].

The two cases have been conflated.

Despite being made repeatedly aware of this, POPLA incompetence has persisted in justifying rejection of my correctly submitted appeal on grounds that relate to Case A.

In particular, you will note they rightly say Case B location has no Pay & Display carpark, but therefore my appeal is rejected.

Again I say, Case B has nothing to do with case A[ unenforcable 'invoice' xxx ]which involves a free car park for the retailer B&M[proof of purchase supplied].

The fact that this has not been realised or subsequently acknowledged, shows that NO DUE AND PROPER ATTENTION HAS BEEN PAID.

I will not be paying the invoice of £100 as this is not a genuine pre-estimate of loss for a 19 minute overstay in a free car park.

There is no justification for any demand, let alone an increase from £90 to £100. You have had proof of purchase from BM stores[£164].

This ordeal is extremely stressful and exhausting.

I am a Student in the midst of Finals, who was helping her mother to buy and load a piece of furniture.

It feels as though no due care and attention has been used on POPLA's part.

The least you can do, please, is re-start the clock.

I look forward to your response.
Yours faithfully,
#


Kisskisskiss"

-keep those in, leigh - could swing it for you:-)

My redaction is suggestion only - make the big things simple and repeat them.
Remember, another POPLA brain will be trying to assimilate the mess.
A Uni Prof said sth I have retained and like: 'There is no harm in stating the obvious. It bears repeating.'
'#
Right you've sent them already. Good girl. Now switch that side of brain off:-)
Good luck in your Finals - hope you can ease into some of that work for the rest of today.

leigh.92

Steve Clark's investiation team replied, they were CC into the email, the end basically says i can get in touch with g24 and appeal then go through POPLA again.

"Many thanks for your e-mail received concerning the parking incident you experienced with G24 Ltd

The Approved Operator Scheme and its Code of Practice was developed by the BPA to bring a degree of regulation to an industry without primary legislation. Regrettably as we are not a regulatory authority, we are not empowered to become involved in individual disputes between you and the car park operator and have no power to overturn an operator’s decision. Therefore, any action regarding your individual circumstances are out of our control and should be directed directly to the operator. Although we sympathise with your predicament we have no power to get an operator to cancel or refund any parking enforcement charges.

Having said that, I would be happy to make contact with the operator concerned to seek to determine whether they are non-compliant of our Code, as this operator is a member of the BPA. To do this I would need to be provided with some items of information including the incident number (which should be in the receipt for payment or on the Parking Charge Notice), vehicle registration number, date and location of the parking incident and copies of any correspondence which may have been exchanged.

If a member is found to be non-compliant of the Code, they would be subject to our Sanctions Scheme, where Operators who are non-compliant the Code can expect to receive a number of penalty points depending on the severity of the offence. As with driving offences, once an operator’s ‘licence’ has reached twelve points in any given 12-month period, then they are likely to be faced with suspension or expulsion. The Code of practice can be reviewed on our website; https://www.britishparking.co.uk.

However there is a process for you to follow if you feel that the ticket has been wrongly issued and is seeking to get it cancelled. This would see you initially appeal to the parking operator setting out your reasons for challenging the issue of the ticket. If the operator rejects this challenge then they are required to give you, the motorist details of POPLA – the independent appeals service for parking incidents on private land. This is a free service to the motorist and the decisions of the adjudicator are binding on the operator.

Many thanks for bringing this matter to my attention and I look forward to receiving the additional information requested at your convenience.

Yours sincerely"

Any thoughts? I will get in touch with g24 and appeal following the usual procesure on newbie thread, have it rejected then appeal through POPLA - ignoring the mix up. Also i will give this person details so he can investigate too, any extra pressure on g24 is good right

bod1467

I'm confused. If this is a reply from POPLA, why does it read as though it is a response from the BPA?

leigh.92

Sorry yes i meant BPA!!

bod1467

Was that a reply to an email you sent to S Clark?

leigh.92

Yes sclark but his investigation team called AOS was CC into the email and that's who replied, not s clark

Coupon-mad

''I would be happy to make contact with the operator concerned to seek to determine whether they are non-compliant of our Code, as this operator is a member of the BPA. To do this I would need to be provided with some items of information including the incident number (which should be in the receipt for payment or on the Parking Charge Notice), vehicle registration number, date and location of the parking incident and copies of any correspondence which may have been exchanged.''

So have you provided all this info?

MothballsWallet

leigh.92 wrote: »

Steve Clark's investiation team replied, they were CC into the email, the end basically says i can get in touch with g24 and appeal then go through POPLA again.

"Many thanks for your e-mail received concerning the parking incident you experienced with G24 Ltd

The Approved Operator Scheme and its Code of Practice was developed by the BPA to bring a degree of regulation to an industry without primary legislation. Regrettably as we are not a regulatory authority, we are not empowered to become involved in individual disputes between you and the car park operator and have no power to overturn an operator’s decision. Therefore, any action regarding your individual circumstances are out of our control and should be directed directly to the operator. Although we sympathise with your predicament we have no power to get an operator to cancel or refund any parking enforcement charges.

Having said that, I would be happy to make contact with the operator concerned to seek to determine whether they are non-compliant of our Code, as this operator is a member of the BPA. To do this I would need to be provided with some items of information including the incident number (which should be in the receipt for payment or on the Parking Charge Notice), vehicle registration number, date and location of the parking incident and copies of any correspondence which may have been exchanged.

If a member is found to be non-compliant of the Code, they would be subject to our Sanctions Scheme, where Operators who are non-compliant the Code can expect to receive a number of penalty points depending on the severity of the offence. As with driving offences, once an operator’s ‘licence’ has reached twelve points in any given 12-month period, then they are likely to be faced with suspension or expulsion. The Code of practice can be reviewed on our website; https://www.britishparking.co.uk.

However there is a process for you to follow if you feel that the ticket has been wrongly issued and is seeking to get it cancelled. This would see you initially appeal to the parking operator setting out your reasons for challenging the issue of the ticket. If the operator rejects this challenge then they are required to give you, the motorist details of POPLA – the independent appeals service for parking incidents on private land. This is a free service to the motorist and the decisions of the adjudicator are binding on the operator.

Many thanks for bringing this matter to my attention and I look forward to receiving the additional information requested at your convenience.

Yours sincerely"

Any thoughts? I will get in touch with g24 and appeal following the usual procesure on newbie thread, have it rejected then appeal through POPLA - ignoring the mix up. Also i will give this person details so he can investigate too, any extra pressure on g24 is good right

Any thoughts, yeah, I've got one for Steve Clark: why don't you spend less time writing such long-winded text, get to the point and actually do something productive!

leigh.92

Brilliant news, the customer service of b&m have just emailed to say it's been dropped! Thank you so much for all your guidance, and i'm sorry for not getting in touch with the manager earlier and wasting all your time, 60 posts worth, so thanks to Red for giving me the kick to do it! Here is the email, and below the one I sent if it helps anyone else in the same situation:

"Dear Ms Kisskisskiss. I can confirm that on this occasion this notice has been overturned, however, any further notices will be up to the company concerned. We have been informed by g24 and Popla the reason for them not overturning the notice for you is that you did not provide them with the information they asked for.
We trust that this matter will not deter you from further shopping at B&M in the near future and we look forward to your continued and loyal custom

Yours sincerely"

Here is the complaint i initially sent:

"Dear Sir/Madam. Firstly, I would like to thank you for the excellent service and good value I have found at your stores to date, especially the Xx branch in Xx where I visit frequently.

Sadly that goodwill is being strained at the moment. I have received a parking charge notice from private parking company G24, which despite being issued in November, wasn't brought to my attention until a few weeks ago due to letters in the post going missing. This is related to my vehicle overstaying by 19 minutes in the Hillsborough car park on a week day morning on October xx, yet I purchased £164 worth of goods on this visit. I understand there were less than half of the car park full at this time, as it off-peak.

The Parking Charge Number is xxxxxxx and I have attached a photo of the store receipt.

There has been extreme incompetence in the way this case has been handled by the parking company G24 and POPLA: this case has been confused with another entirely different parking fine yet nobody at the two companies has reaslied that they are using the evidence I provided for another case (which has been closed) against me, despite the other case regarding a pay and display machine which of course your car park doesn't have.

Due to this harassment and confusion, and the absurd £100 charge for a 19 minute overstay (which is not a genuine pre-estimation of loss to your store or G24, especially when my visit totaled to £164) I am extremely stressed and upset and I am in doubt whether I will visit your stores again. I have already brought this to attention on your facebook page in order to warn others of the consequences of shopping in your store. As I stated, I shopped in your store regularly and have always recommended it to family and friends.

I am therefore asking that this parking charge notice be cancelled, for the good relationship I and my family and friends have with your store to continue. I am very upset to have been penalized for shopping and spending such an amount in your store.

I would also like to know who the landowner is and the details of your contract with the parking company G24 in order for me to investigate whether they have the authority to act in this manner. I am already in contact with the British Parking Association who will be investigating further.

Regardless of the outcome of this request, please consider the damage this system of parking control has on your customer relationship. It is completely unjust to demand money from a loyal customer because they spent too long shopping at your store, which ultimately what a retailer requires.
Regards"

(I am still smarting that I am blamed for 'not providing the info', but I can learn to let that go!)

Hot_Bring

Well Done :T xxxxxxx