UNIQUE(ish) issues with G24 & POPLA - HELP!

leigh.92

Is this email to POPLA too lengthy, should I just cut to the chase?

"Dear R,
I would like to raise a complaint regarding the appeal xxxx and request that you reconsider this case.
If you would look through your records you would see that the verification code xxxx was used in a previous case regarding a pay and display car park, for which I appealed with the proof of purchase pay and display ticket which is mentioned in the document attached to your email. That previous case and this one (regarding overstaying in the B&M carpark) have been confused by yourselves through no fault of my own as I provided the correct PCN when appealing the pay and display fine.
The £90 fine issued by G24 has inexplicably been increased to £100, both of which are not a genuine pre-estimation of loss of an overstay of 19 minutes in a retail car park at off-peak times. I have contacted the store manager regarding this matter.
The confusion of the two different fines (especially when one of these cases has been closed) is very unprofessional and I consider this harassment.
Regards, "

Redx

@mpersand mentioned G4S which I believe is Group 4 Security, NOT g24 , so although its pedantic its highly relevant

if you believe that G24 have broken the BPA CoP on these 2 matters and parking charge invoices due to the mixup then its important to complain, same with the DVLA too

but as HOTBRING said, you can ignore the fact that you should pay G24 unless they bring about court papers and they have not done this as yet, hence his previous replies

it also states in the coupon-mad sticky thread that its never too late to complain to the landowner, bearing in mind that only the landowner or his legally appointed agents have the locus to take you to court (the landowner has the legal right to do so, not some numpty private parking firm)

despite what other members on here talk about when they are NOT DIPLOMATIC and want everybody to go to court, most members do not want court so if you get this quashed by the BPA or by the landowner (or both) then that is the best result FOR YOU !

this thread is about you, not what others want to bring about through anarchy behind their keyboards and so never lose sight of the fact its your decisions here and most members here will advise you such that it never gets to court, but if it did then you will get help from some on here fighting it out in court, should that become necessary

I am quite sure all you want is cancellation of this charge so that the matter goes away but if G24 wish to push it then there are those who want you to win and cost them money, possibly be sanctioned by the BPA too

as for POPLA , you cannot normally get any popla decision appealed, they do not have a popla appeals service to appeal their decisions

so unless you can somehow get the case reopened by popla on a technicality then I am not sure why you are sending popla an appeal and I thought that any such appeal - appeal would go to maybe richard reeve or to the LEAD ASSESSOR ?

ampersand

leigh - pm reply.

There's this humanoid too:
G24 Parking Solutions
Mr Adrian King Chief Executive
Email adrian.king@g24.co.uk
Website http://www.g24.co.uk

and:

B&M Stores
Mr Simon Arora CEO
Email simon.arora@bmstores.co.uk
Telephone 0151 728 5400
Fax 0151 728 5401
Website http://www.bmstores.co.uk

You just blast everyone with this, making a messy trail that B&M won't want tainting them either. Local paper?

The CEO email website is proving useful.
#####
re: g24/g4s, copied human error, thus compounding error:-)

leigh.92

It is R Reeves I am considering writing to in order to complain, this was at the advice of IanMSpencer a few posts up. You don't think this will achieve anything?
Would your advice be to ignore like others have said? And just wait to see if complaining to the manager gets it dropped?
Or I could write to G24 explaining the situation and request a POPLA code for this case, then use the 'non-estimative of loss' etc points and follow the forum guides of winning the POPLA appeal?

Redx

I would do as ian and @mpersand said and send letters to all , the more you complain the more likely to get an outcome, although I do not see how G24 fit into this but must admity I have never understood this thread due to the two issues , two pcn,s etc

you said it was complicated and maybe only you understand those complications fully as I certainly dont despite previous posts

getting the charge dropped by the landowner has to be number one priority

having popla lead assessor look at this again is another avenue

complaining to the BPA is yet another avenue

but none of these PPC,s are human so not sure how a G24 complaint will be helpful

if it all fails you should ignore G24 and their debt collectors and fight it out with paperwork or actually in court with a judge presiding

ampersand

leigh.92 wrote: »

It is R Reeves I am considering writing to in order to complain, this was at the advice of IanMSpencer a few posts up. You don't think this will achieve anything?
Would your advice be to ignore like others have said? And just wait to see if complaining to the manager gets it dropped?
Or I could write to G24 explaining the situation and request a POPLA code for this case, then use the 'non-estimative of loss' etc points and follow the forum guides of winning the POPLA appeal?

#######
Neither Reeves, nor Dunsford acknowledged my letters.
SC copied them into all his ems with me and ensured I had extended time as a result of the whole farce.
I intend pursuit of all my costs, regardless of outcome.

Redx-I can see a lovely new transcript on Parkie's blog, can't you?
#
Leigh-pm?

leigh.92

The evidence i sent regarding case A got used in case B which they said I sent, but i didnt. They confused the two and the POpla appeal for case A is being used now for case B, even though I never appealed for case B. That's the gist.
So. Brill. Tegarding the landowner, this is not B&M manager, correct? How do i go about phrasing when contacting the landowner? Why would they care? (I am on my phone atm, will chexk the newbie thread again when i get in for guidance)
My steps are: landowner, b&m manager, sclarke and r reeve.

Redx

I doubt that B&M own the car park, but they should know who they rent from , or you can pay the land registry to find out if you wish to, or try google or look for previous cases at the same site

nobody said its easy to find out landowners details, which is why you get the shops to put pressure on the landowners

ampersand

'Why would they care? '
Leigh - you care. We care.
Nasty publicity for B&M.
Order should be: SC[tonight-asap], B&M CEO em tonight + phone call tomorrow
0151 728 540, also re:landowner if you sense no caving in, RR.
Yes, you are seeking quashing of B, but you are also creating a useful bulk of unsatisfactory/no replies/decisions.
#####
apologies redx - I seem to be stomping along behind you each time I post today.

IamNotAllowedToUseMyName

leigh.92 wrote: »

Is this email to POPLA too lengthy, should I just cut to the chase?

"Dear R,
I would like to raise a complaint regarding the appeal xxxx and request that you reconsider this case.
If you would look through your records you would see that the verification code xxxx was used in a previous case regarding a pay and display car park, for which I appealed with the proof of purchase pay and display ticket which is mentioned in the document attached to your email. That previous case and this one (regarding overstaying in the B&M carpark) have been confused by yourselves through no fault of my own as I provided the correct PCN when appealing the pay and display fine.
The £90 fine issued by G24 has inexplicably been increased to £100, both of which are not a genuine pre-estimation of loss of an overstay of 19 minutes in a retail car park at off-peak times. I have contacted the store manager regarding this matter.
The confusion of the two different fines (especially when one of these cases has been closed) is very unprofessional and I consider this harassment.
Regards, "

I think that should be an email to the lead adjudicator ... See the people.org.uk/complaints.htm page. Use the enquiries @popla.org.uk email address attn. The Lead Adjudicator.

I'd be tempted to not use the word harassment but to say perhaps:

"I have found the lack of understanding of this issue has been very distressing and therefore you ask that you carefully review the situation. Regardless of the original appeal, POPLA will be well aware that in neither case is it likely that the parking company could demonstrate a genuine pre-estimate of loss so perhaps cancelling these tickets would be the easiest way without spending excessive time on investigation."

In other words, if you don't want to admit your made a mess of it, I've just given you the magic code word for dropping this like a stone.