Excel Parking - Ebbw Vale, The Walk - Surprise Surprise!

Umkomaas

Standard approach these days from Excel.

Time for a strident complaint to the BPA asking them to take action against Excel for failing to provide a POPLA code, when their recent missive to PPCs made it clear that motorists should not have to 'beg' for a POPLA code. Ask them how many Sanction Points will they be applying to Excel for not complying to their CoP. Copy all your correspondence from Excel to the BPA with your complaint.

Make Excel very clear that you have complained to the BPA (copy them your letter to BPA) - tell them they must provide you with POPLA code.

When you get a mealy-mouthed BPA response, basically proposing to do nothing, complain about them to the DVLA and ask why they are still recognising them as an ATA.

When you get a mealy-mouthed DVLA response, make a very serious complaint to your MP.

I know this sounds quite convoluted, but unless those directly involved in this process (i.e. you and other similarly pursued motorists) take such escalation of complaint, then we're never going to be doing anything other than firefighting individual fire outbreaks.

VorTechS

I should clarify here, that I HAVE previously received a POPLA code and submitted the appeal.

This new notice is a 'Liability Notice', and makes no reference to the POPLA appeal.

This new notice stipulates that it has been issued for 3 reasons of failing to respond to the original PCN, which is blatantly not true.

I wanted to highlight the fact to them that not only have they ignored my request for any further communications not related to the POPLA appeal, which clearly this new charge notification is not, but that the notice has been issued with no reference to a pending appeal and therefore presumably breaks some code of practice (if it's appropriate)

Umkomaas

Sorry, maybe a bit late in the evening, has been a busy day.

If there is anything in the process that is not in line with the BPA CoP, it warrants a full and strident complaint to the BPA.

Then follow the protocol outlined in my previous post should you not receive full satisfaction.

VorTechS

That's okay, I appreciate the response never the less! Here was what I was thinking:

VorTechS wrote:

To whom it may concern,



On the 20th February 2014, as the registered keeper of the vehicle registration mark XXX I sent communication to you inresponse to your Parking Charge Notice (XLXXX) in which a POPLA code or successful appeal confirmation was requested. A copy of the said communication has been included as a reminder.

You will note that the final paragraph specifically states that I wish to receive no further communication from you in regards to the PCN unless it is appropriate to a POPLA appeal, or confirmation that you have dropped this charge.

On the 28th March 2014 you responded to me with an appropriate communication containing a valid POPLA code. This was an acceptable, and expected communication.

On the 14th April 2014 you have issued to me, and I have received, a ‘Liability Notice’ related to the PCN above. This does not make any reference to the POPLA appeal, has no bearing on the POPLA appeal and furthermore makes reference that there has been no response to the original PCN as issued by you.

This communication simply is not acceptable in any form given our previous communications, and I am absolutely disgusted at your treatment of me, and your contempt for ignoring my communications in regards to this PCN. It is clear you have failed to correctly read and respond to my requests, and that any automated systems you have in place are simply not fit for purpose.

I have therefore no choice but to refer this matter to the British Parking Association and the D.V.L.A, and should any further communications be received from you that do not correspond to the submitted POPLA appeal I will refer the matter to my solicitors as I feel that you are now unduly harassing me without warrant.

I expect, and will accept without repercussion, an appropriate apology and explanation from you within 14 days of issue of this letter.



One very annoyed,
Registered Keeper

I had another thing I was going to raise in the letter, but thought better of it, so as not to give them any ammo in their favour during the POPLA appeal. (I will save that for post-appeal!)

Hopefully the above is acceptable? And I'm also assuming the points I have raised above, would be suitable for sending to the appropriate authorities?

Coupon-mad

Yep that is fine and you can copy & paste it, plus attach scans/photos of the liability letter and other letters, in an email to [EMAIL="steve.c@britishparking.co.uk"]steve.c@britishparking.co.uk[/EMAIL]

And you can send a copy to [EMAIL="david.dunford@dvla.gsi.gov.uk"]david.dunford@dvla.gsi.gov.uk[/EMAIL] although they are likely to reply 'tell the BPA about it as we don't care'.

Jame5

Hi,

Is there any update from this case? I've just received a parking ticket from the same place and wondering if it's worth an appeal. Annoyingly I was told this was free as I was a customer of a shop. What I wasn't told is its only free for 10 minutes. None of these shops at the Walk will get my money anymore.

James

VorTechS

At the moment there is no update.

The POPLA appeal has been submitted, and there has been no further communication in regards to the case since submission.

Is it worth an appeal? Yes! Don't roll over and let them take your money!

bod1467

Jame5 wrote: »

Is there any update from this case? I've just received a parking ticket from the same place and wondering if it's worth an appeal.

VorTechS wrote: »

Is it worth an appeal? Yes! Don't roll over and let them take your money!

@Jame5 - But please start YOUR OWN thread for any help and advice - DO NOT hijack THIS thread.

Coupon-mad

Jame5 wrote: »

Hi,

Is there any update from this case? I've just received a parking ticket from the same place and wondering if it's worth an appeal. Annoyingly I was told this was free as I was a customer of a shop. What I wasn't told is its only free for 10 minutes. None of these shops at the Walk will get my money anymore.

James

Welcome to the forum, I see you are new and seem to think this thread is unique (it's not) so:

Please start again at square one and don't pass 'go' until you've read the 'PRIVATE PARKING TICKET? NEWBIES PLEASE READ THIS FIRST!' thread at the top, which you may have seen already but which gives you your first appeal wording (doesn't matter about the circumstances):

http://forums.moneysavingexpert.com/forumdisplay.php?f=163

Please read that thread of FAQs for newbies and appeal. We have 100% record of winning appeals at POPLA stage, for over a year now. This is NOT a fine so take the advice we know works. There is no fine so no increase. You'll win at POPLA if you use our templates - so of course you must appeal.

This is not for discussion in this thread though - this is not your thread, it's VortechS's thread.

VorTechS

In the last few days I have received the evidence pack from POPLA / Excel.

I immediately jumped in to take a look at the pictorial evidence which is far from compelling!

Firstly, the images submitted are NOT up-to-date. They do not show the entrance that was used to be accessed from a roundabout, which means they are using stock photographs taken from BEFORE the site was altered.

Secondly the images were taken during the day, when the incident occurred during the evening and does not highlight how poorly lit the relevant signage would be!

Unsurprisingly, they've included a redacted contract in the evidence pack!

Happy to attach the appropriate image here, if it's appropriate.

Do I update my appeal to highlight these points to the adjudicator?