PLEASE HELP - returning a mattress

marliepanda

You have no automatic right to a refund, or an exchange.

You can try asking very nicely for one, an exchange will be more likely... But would you want a bed that had been used by someone else for five days? You certainly wouldn't spend £1000 on it.

You had chance to try it in store. For someone with issues like yourself you should have taken extra care, and possibly medical advice, to make sure you got a suitable one.

Your car example is irrelevant.

wealdroam

iwoot wrote: »

If you brought a bed and 5 days after didnt have a single night sleep would you want a refund ?

Yes, I probably would.
But that is not the point.

All sales should be considered final unless advised otherwise.

If the shop does not offer a returns policy under which you could return the thing, then that's it I'm afraid.

Unless of course the mattress is faulty.

marliepanda

iwoot wrote: »

thats why i am on here asking you guys what i can do.

Nothing.

You can ask them nicely, but they don't have to do anything. It was your mistake.

iwoot

this sounds unreal.

I almost feel robbed. like have brought something from a market without a receipt.

The one i have isnt worth the paper its written on then ?

I asked my osteopath and she said firm and i still went 1 softer and its still far to firm.

this isnt about liking it, i cannot sleep on it

tomtontom

iwoot wrote: »

this sounds unreal.

I almost feel robbed. like have brought something from a market without a receipt.

The one i have isnt worth the paper its written on then ?

I asked my osteopath and she said firm and i still went 1 softer and its still far to firm.

this isnt about liking it, i cannot sleep on it

Your receipt gives you rights in the case of faulty goods. You would have the same statutory rights against a market trader as you would a shop.

Can you explain why you cannot sleep on it? Have you got a pillow that supports your neck?

marliepanda

You have no automatic right to return anything.

Receipts don't matter.

You not liking it/not being able to sleep does not matter.

You bought it. They supplied it. That's the contract completed. The end.

wealdroam

iwoot wrote: »

this sounds unreal.

I almost feel robbed. like have brought something from a market without a receipt.

The one i have isnt worth the paper its written on then ?

I asked my osteopath and she said firm and i still went 1 softer and its still far to firm.

this isnt about liking it, i cannot sleep on it

If the mattress isn't faulty, then I am sorry to say it appears like you have bought the wrong thing.

Now, did the salesman say anything like "this is the right mattress for you"?

Did your osteopath recommend this particular mattress?

If the answer to both those questions is 'no', then you best option is to sell it on.

WTFH

Did you try it in the shop?

Hintza

iwoot wrote: »

this sounds unreal.

I almost feel robbed.

Go and buy another one and sell that one.

I don't understand why you feel robbed? Did they force you to buy it? What would you expect the shop to do with it now?

Nick_C

You can't return it. If you have been used to a soft mattress, a firm one will take some getting used to, but stick with it. If you are really tired, you will sleep.

It might be worth trying a mattress topper.

Once you are used to it, your back should benefit.