Anyone used Novo Cucine recently

moneysavinguser1234

Anybody had any experience of Novo Cucine recently? I believe they were Kitchen Italia last year. The companies seem connected.

[TEXT DELETED BY FORUM TEAM]

ryder72

They were Kitchen Italia and you have to dig a bit deeper to find out what happened. St Albans has lots of kitchen retailers. [TEXT DELETED BY FORUM TEAM]

moneysavinguser1234

I've dug. I've just found reviews on the review centre... that's all. Wonder if anyone else has anything else to offer about them?

Anyway, I'm in London - the kitchen I buy doesn't have to be from St Albans. It's just the first place we've looked at.

moneysavinguser1234

Can you elaborate on what the problems were at each stage of the process and why it's still not complete after all this time?

cool_dude_2000

Absolutely avoid Novo Cuisine. My dad had the unfortunate experience of ordering a kitchen though them and they messed up on every occassion:

• they got the plans and designs wrong
• parts were promised to be delivered by certain dates and they never came despite repeated assurance
• fitters never completed the job

Even now, we are still waiting for cornices and parts so they can finish.

Honestly, save yourself the grief. They are a complete waste of time and money.

cool_dude_2000

hmm.. very strange that two such glowing reviews for Novo Cuisine come from two new registered posters. Especially since the last one looks like one lifted off a testimonial site.

Get an unbiased view and search on google. You'll also find them under Kitchen Italia which was their previous name. After the reviews you'll see why they changed their name.

cool_dude_2000

Oh dear, seems like I ruffled some feathers at Novo Cuisine.

Not content with a couple of rashly posted fake testimonials that i suspect have been posted by associates of Novo Cuisine, it appears they have filed a complaint at my post.

Companies and individuals like this would better serve their time improving their customer experience, rather than seeking to censor genuine feedback. You only need to check the internet to see how their service is perceived.

DTDfanBoy

cool_dude_2000 wrote: »

Oh dear, seems like I ruffled some feathers at Novo Cuisine.

Not content with a couple of rashly posted fake testimonials that i suspect have been posted by associates of Novo Cuisine, it appears they have filed a complaint at my post.

Companies and individuals like this would better serve their time improving their customer experience, rather than seeking to censor genuine feedback. You only need to check the internet to see how their service is perceived.

Well they're only bumping themselves up the google search results


Novo Cucine kitchens ltd limited who shares a not only a trading address with KITCHEN ITALIA LIMITED but also has the same company directors :cool:


How strange, if you had a successful kitchen company with loads of happy customers and plenty of positive Novo Cucine kitchens reviews why would you ever set up a totally new company selling an identical product from the same premises


It also makes you wonder why they would have posts edited from MSE, and come to think of it it does seem rather strange that two brand spanking new posters would suddenly appear praising the company :beer:


Anyway best of luck getting this post pulled from the interweb Novo Cucine kitchens ltd


904982105 AL3 6PD St Albans Kitchen Juric 01727843840 Merry Christmas


You may also want to direct a takedown request to http://web.archive.org/web/20140605000348/https://forums.moneysavingexpert.com/discussion/comment/65704950#Comment_65704950

cool_dude_2000

DTDfanBoy wrote: »

Well they're only bumping themselves up the google search results

lol :rotfl:

cool_dude_2000

moneysavinguser1234, did you end up using them in the end?

mickymouse1962

I was going to order a new kitchen from them? sounds like I should steer clear, is anyone happy with them?