identity fraud - Natwest acc in my name - NW does not want to know!

grumbler

antrobus wrote: »

Obviously Nat West are going to be reluctant to talk to you about an account that isn't yours.

This makes no sense.
If the account isn't OP's, then the OP has nothing to worry about. The fact is that the account is OP's apparently and the problem wasn't with some password set by the fraudster and that the OP didn't know.

If the account really exists, then Natwest simply fobbed the OP off by saying that they couldn't identify it by the name, DOB and the address.

Archi_Bald

James wrote: »

I would also recommend www.freeidprotection.co.uk to you.


Unlike any other system, it would have prevented you from being a victim of this type of fraud in the first instance.

which financial institutions (banks, building societies, investment houses) and insurance companies have the capability to process these thumb prints? How do they know it's my thumb print and not someone else's? What's FBI approval got to do with protecting my identity?

usignuolo

Anyone have an address for Nat West fraud department where I can write. There is nothing on their website just phone numbers and that route did not work.

Archi_Bald

Try the complaints form / complaints process. It's the only formal means you have. Trying to write to anyone else will just delay matters.

https://www.natwest.com/Downloads/global_options/complaints_leaflet.pdf

https://www.natwest.com/global/contact-us/complain-js.ashx

grumbler

Archi_Bald wrote: »

https://www.natwest.com/global/contact-us/complain-js.ashx

Both the sort code and the account number are the mandatory information.

Surprise-surprise.

Archi_Bald

grumbler wrote: »

Both the sort code and the account number are the mandatory information.

Surprise-surprise.

Not if you write them a letter, they aren't.

Archi_Bald

usignuolo wrote: »

What is puzzling me is that NatWest require sight of various things like passports and credit cards to set up an account and this are all safely in my possession. How did the account get set up in the first place?

They don't actually need that. Accounts can be opened online if your data tallies with that on various databases such as CRA files and Electoral Roll.

If you don't want this to happen, you can get a password lodged on your CRA files. You do this by a Notice Of Correction, which will mean that applications will be processed manually and only someone who knows the password will be able to open accounts or take out contracts.

grumbler

Archi_Bald wrote: »

Not if you write them a letter, they aren't.

I quoted the second link only, not both.

antrobus

grumbler wrote: »

This makes no sense.
If the account isn't OP's, then the OP has nothing to worry about. The fact is that the account is OP's apparently and the problem wasn't with some password set by the fraudster and that the OP didn't know.

If the account really exists, then Natwest simply fobbed the OP off by saying that they couldn't identify it by the name, DOB and the address.

The OP has already stated that "phones4u said it had been paid for via a NatWest account set up in my name" and that "I do not bank at NatWest", so obviously the NatWest account isn't theirs.

usignuolo

Seems a lot of trouble to go to for a Mobile Phone plus I do not have NatWest account, I do not bank there and never have yet they have set up a contract with Orange in that name. How does that work?