how do i get my deposit back HELP ME PLEASE

fatty9

hi i posted a job on a website for plumbing services and this plumber came out and did the job well. i then wanted a few bits in the bathroom doing and he gave me a quote, i was happy and gave him 200 pounds deposit, since then he has made numerous excuses about his colleague being ill and he can't get to me, and i have been trying to get hold of him for 5 days, he will not return my phone calls or texts. i feel really stupid i suffer from severe depression and just feel so sad about this. could u help please, what can i do next, i don't have his address or full name he peice of paper he wrote the quote on doesn't have his full name or address on, so i don't have any details, even on the website where i posted my job doesn't have much at,all, can i get legal aid for this, will i ever get my money back please please do not judge me i feel very sad already, thank u

hollydays

Which website

hollydays

It's not unusual for tradesmen to take 5 days

fatty9

hello thank u for replying, he had actually booked a day with me to do the work and didn't turn up, i found him on rated people, he did have good reviews, can take court action as he does not respond, can u get legal aid when u r on esa

Hintza

It doesn't sound as if too much time has passed. I would call him from another phone and see if he answers.

Don't worry too much about it just yet anything could have happened.

forgotmyname

If you found him on a site that rates people leave him a rating saying he took your deposit and not seen him since?

Try phoning from another number 1st though. Get someone else to phone and see when they can do a job. If he gives a few days time. Then you know he isnt that busy.
If he says a couple of weeks then give them time to get around to you.

harrys_dad

You will not get legal aid for a consumer problem. Try CAB for further advice.

fatty9

thank you all for your replies, I have emailed the rated people website and will go to CAB tomorrow, thanks kindly:A

fatty9

hi again, I really need your help, I have been to CAB and called consumer direct, they say without an address of this plumber I cannot write to him to tell him I want my money back, I have asked the website (rated people) and they say that he has taken his details off and is no longer a member and cannot help me - he is still ignoring my phone calls and texts, I got a friend to call and he hung up on her! how do I get my £200 deposit back from this rogue trader - where can I try to find his address - I have looked on google but cannot pinpoint him at all - I did not want to go down the court route as this will cost me loads and plus I do not have his address just his full name and possible whereabouts - he said he lived in *** but on the website it had another location - please please please help me
thank you

bod1467

Did you get the friend to call on the pretence of getting a job done? If not and she went straight to asking about your deposit (or handed the phone to you) then you didn't follow the previous advice.

mattyprice4004

Surely he must have left some paperwork when you handed him the money? If not that's like handing £200 to someone in the street!