HL customer charges custom offers

mutley74

masonic wrote: »

Don't forget the loyalty bonus payment this month was earned during February at the lower rate, so it may not look so bad next month.


Not if you complain and ask HL to waive the transfer fees.

Huge thread here with lots of info - probably best to jump to the end and work your way back.

thanks just sent them an email to ask them explain how I am better off as a long term customer with the new charging structure. Been with HL for 10+years and this new system is really confusing and I checked a few accounts and appears we are paying much more than before.
Which are the best alternatives for ISA and SIPPs with mix of shares and funds?
look at iii but cant work out how much is the charges for monthly fee purchases for funds in SIPP and ISA.

masonic

mutley74 wrote: »

Which are the best alternatives for ISA and SIPPs with mix of shares and funds?
look at iii but cant work out how much is the charges for monthly fee purchases for funds in SIPP and ISA.

You can use Snowman's spreadsheet to work it out.

george4064

I contacted them about leaving around November 2015. However 95% of my ISA with them (I'm only a small fish) is within the £45 pa cap, so I don't think they would offer any discount.

erb

HL have been paying Management Fee Cap Refunds to those who negotiated discounts on a quarterly basis. However for my refunds for June, July and August 2018, expected in September they have still not been credited to my accounts as of 6 October. I sent them a secure message on 3 October about this but had no reply.



Is anyone else who normally gets refunds still waiting or got them already?

GazHol

erb wrote: »

HL have been paying Management Fee Cap Refunds to those who negotiated discounts on a quarterly basis. However for my refunds for June, July and August 2018, expected in September they have still not been credited to my accounts as of 6 October. I sent them a secure message on 3 October about this but had no reply.



Is anyone else who normally gets refunds still waiting or got them already?

Hmm, yes, still waiting.

zagfles

They charge me the 0.25% I negotiated, they don't charge me the full rate and then refund. They're still charging 0.25%.

erb

Some of us got our fees capped at at fixed amount each year. HL charge us the monthly charge then each quarter they refund what has been charged over the fixed cap limit for the quarter. But they have not refunded for the June, July and August quarter yet so this is very late.

DennisTenus

zagfles wrote: »

They charge me the 0.25% I negotiated, they don't charge me the full rate and then refund. They're still charging 0.25%.

How did you negotiate this?

coyrls

DennisTenus wrote: »

How did you negotiate this?

If you look at the time of the original post, it was four years ago, when HL changed their charging structure and there were many people transferring or threatening to transfer to other (cheaper) platforms. At that time HL were prepared to negotiate charges to retain customers. I don't think you will find them so accommodating now.

DennisTenus

coyrls wrote: »

If you look at the time of the original post, it was four years ago, when HL changed their charging structure and there were many people transferring or threatening to transfer to other (cheaper) platforms. At that time HL were prepared to negotiate charges to retain customers. I don't think you will find them so accommodating now.

Yeah oh well pity