HL customer charges custom offers

zagfles

mikebeaches wrote: »

Assumed it provided additional insight, to assist individuals' negotiate better HL fees ie less than 0.45%. It provides more tangible evidence the current HL offer is NOT competitive.

Good point! Some people have been fobbed off with "our fund charges are cheaper".

mikebeaches

zagfles wrote: »

Good point! Some people have been fobbed off with "our fund charges are cheaper".

Exactly so!

redbuzzard

Vote added. Can we keep this going? It may be interesting - it had fallen from view on page 4.

mutley74

followed up my email with a call, they said they are reviewing such cases and will write to me soon with what they can do, but no promise of any "offer on rates" yet. Got to admit been with HL over 10years and they do offer a good service so cant compare how other customer service levels can compare.

mutley74

Finally got a response, offer of 0.25% for all the family! A success as its a better saving on the standard rate. they have said it can be changed at anytime subject to T&Cs and rate is exclusive to me only. Better than nothing as I have been content with HL services to date.

Blackdog

Good to hear you got a response mutley74. Did they mention if they would cap the fees?

mutley74

Blackdog wrote: »

Good to hear you got a response mutley74. Did they mention if they would cap the fees?

no nothing in the email about capped fees, will ask them though!

mutley74

HL reply
"I can confirm that a cap of £1million applies to each of the accounts mentioned. i.e the maximum charge in the SIPP would be 0.25% of £1 million = £2,500. "
what is the capped charge for 0.45% rate?

mutley74

anyone think they are better of under HL new charging system?
I have been charged on my ISA £16.60 which they tell me includes the £3.75 monthly fee as I hold many stocks (plus mix of funds). HL loyalty bonus was £7.36, meaning my ISA fee was £9.24 for March, which is approx. £120 per year! All I used to pay before was the ISA fee of £45pa.
Plus I have been charged similar for my SIPP and other accounts.

I guess if I decide to move to II or other broker I will be charged the moving fees.

masonic

mutley74 wrote: »

I have been charged on my ISA £16.60 which they tell me includes the £3.75 monthly fee as I hold many stocks (plus mix of funds). HL loyalty bonus was £7.36, meaning my ISA fee was £9.24 for March, which is approx. £120 per year!

Don't forget the loyalty bonus payment this month was earned during February at the lower rate, so it may not look so bad next month.

I guess if I decide to move to II or other broker I will be charged the moving fees.

Not if you complain and ask HL to waive the transfer fees.

Huge thread here with lots of info - probably best to jump to the end and work your way back.