OVO overcharging.

Hintza

Consumerist wrote: »

I am investigating the possibility of selling their debt to me to debt collectors.

I'll buy it from you. How does 20p in pound sound?

nomad111

Success! I finally got my money back.

My advice to anyone in a similar situation is give them one chance. If they fail to return your money promptly write a letter sent recorded delivery, giving them 12 days to return the money. It that fails send all correspondences to the Energy Ombudsman.

Don't waste any time because in my case OVO has dragged this for months.

Good luck

Consumerist

nomad111 wrote: »

Success! I finally got my money back.

Reading between the lines, I think this Ovo lot are in trouble. The recent rush of new customers and shed loads of half-trained staff means the few who actually know what they are doing are snowed under.

I can see them getting a similar reputation to First:Utility - cheap and nasty.

I think I'll be keeping an eye on their complaints statistics - if you can believe them.

It's a shame to see a once-great little company going down the drain like this.

Edit
Question: If I die before Ovo pays up, would my children have to go to the Ombudsman?

Former_MSE_Marcel

nomad111 wrote: »

Success! I finally got my money back.

My advice to anyone in a similar situation is give them one chance. If they fail to return your money promptly write a letter sent recorded delivery, giving them 12 days to return the money. It that fails send all correspondences to the Energy Ombudsman.

Don't waste any time because in my case OVO has dragged this for months.

Good luck

Hi my name is Marcel and I work on the consumer team at MSE. I have recently written a guide that gives energy customers some tips on how to reclaim unpaid bill credit from their old supplier.

Did you manage to get the whole £1,700 back from Ovo? If so, well done for persevering that's quite a success story! I'm posting as I'm looking for where Forum users have reclaimed successfully. Here's the guide below - you may even be owed from a supplier before Ovo.

http://www.moneysavingexpert.com/utilities/reclaim-energy-bill-refunds

Many thanks
Marcel

Consumerist

MSE_Marcel wrote: »

Hi my name is Marcel and I work on the consumer team at MSE. I have recently written a guide that gives energy customers some tips on how to reclaim unpaid bill credit from their old supplier.

Hi Marcel and thanks for the link to MSE guidance.

Will keep you posted of progress. If I get the same treatment as nomad, it could take a while.

OVO_Energy

Hi Consumerist,

We are really sorry it’s taking so long for you and I hope the issue has now been sorted. There are numerous reasons why a final statement or refund can take longer than expected and it can be very frustrating.

In terms of final refunds, we are working to getting better at it and to have an automatic process in place.

Please let us know if there is anything we can help with.

All the best – Lucy at Ovo

Consumerist

Ovo_Energy_company_representative wrote: »

Hi Consumerist,

We are really sorry it’s taking so long for you and I hope the issue has now been sorted. There are numerous reasons why a final statement or refund can take longer than expected and it can be very frustrating.

In terms of final refunds, we are working to getting better at it and to have an automatic process in place.

Please let us know if there is anything we can help with.

All the best – Lucy at Ovo

Well, I have finally got ALL my money back but, in my humble opinion, Ovo have delayed, obfuscated and misinformed throughout this matter and I have just popped off an email to your CEO to see whether he agrees.

Have a nice weekend, Lucy.

nomad111

Hi all,

I have some more news. About a week I was surprised to be telephoned by OVO. They unreservedly apologized. They admitted it was their fault and that I should of had my money back months ago. They spent time explaining what went wrong on there side.

They offered me £50 compensation. It's good to get acknowledgment for my frustration.

I can now draw a line under this.

If this happens to you you have to take action quickly or it will drag on.

Consumerist

nomad111 wrote: »

. . . They offered me £50 compensation. It's good to get acknowledgment for my frustration.

I can now draw a line under this.

That's good news.

And you're right; a token acknowledgement of a customer's frustration, time and expense involved goes a long way to drawing that line under the affair.

Would you consider becoming an Ovo customer again, a bit further down the line?

I'm afraid there's no love lost between me and Ovo at the moment.