OVO overcharging.

OVO_Energy

somethingcorporate wrote: »

With 2 posts in over 2 years they are hardly showering themselves in glory!

@somethingcorporate We know, it’s been a while! We’re sorry about being quiet but now we have expanded and have a dedicated team to ensure we can be there for our customers both on and offline. I’m Lucy and here to answer any questions you may have…so please do ask away!

Consumerist

Hi Lucy and welcome to the forum.

OVO_Energy

Hi Everyone! *waves* Lucy at Ovo Energy

nomad111

13 days have passed and OVO still hasn't put the money back in my bank account. I am moving onto the next step to reclaim my money.

Consumerist

nomad111 wrote: »

13 days have passed and OVO still hasn't put the money back in my bank account. I am moving onto the next step to reclaim my money.

It's looking as though I will not be far behind you. Bear in mind they profess to return money in about ten working days. Nothing too definite, you understand.

OVO_Energy

Hello Nomad111 and Consumerist,

I hope you both had a lovely weekend!

So we can look into this, please could you pop your account number and contact telephone number in an email to [EMAIL="socialmedia@ovoenergy.com"]socialmedia@ovoenergy.com[/EMAIL]? Once we have this we will ask a member of our team to investigate the issue for you and get in touch as soon as possible

All the best - Lucy at Ovo

~Chameleon~

Hintza wrote: »

For goodness sake they are paying you 3% interest on your money which is more than you would get in the bank.

All your own fault.

I get 5% from my bank account

Consumerist

Ovo_Energy_company_representative wrote: »

So we can look into this, please could you pop your account number and contact telephone number in an email to [EMAIL="socialmedia@ovoenergy.com"]socialmedia@ovoenergy.com[/EMAIL]? Once we have this we will ask a member of our team to investigate the issue for you and get in touch as soon as possible. All the best - Lucy at Ovo

Thank you for the offer Lucy, it is appreciated but I prefer to deal with this, in the first instance, through normal email channels and in writing. If that fails then I may well take you up on your offer.

Thanks again.

nomad111

Hi Lucy.

I have discussed my complaint through your channels several times. OVO has agreed to pay the money back and has twice failed to do so by the date they stated.

I have now written to OVO explaining the steps I am now taking to get my money back.

Consumerist

I am investigating the possibility of selling their debt to me to debt collectors.

Anyone know whether debt collection agencies will buy debts from Joe public? It would be so nice to give the energy suppliers a dose of their own medicine.