OVO overcharging.

d-b_2

Ovo still took money for 2 or 3 months after they'd switched me but I didn't notice as I was travelling. Their policy is not to give a refund even if you tell them they took too much and you are cancelling the DD - until you specifically ask them to. The way I got thru to them was to post my displeasure on their Facebook feed at the time they were patting themselves on the back and picking up lots of extra customers due to bad publicity for the big 6.
Theoretically they are supposed to be paying 3% on credit.

sniffles

You are wrong. Ovo do pick up the phone and will spend as long as you need with them as I found out when I lost my password. They will also help with dd's.

Hintza

nomad111 wrote: »

Its my money they are making interest on.

For goodness sake they are paying you 3% interest on your money which is more than you would get in the bank.

All your own fault.

hollydays

sniffles wrote: »

You are wrong. Ovo do pick up the phone and will spend as long as you need with them as I found out when I lost my password. They will also help with dd's.

There do seem to be a number of complaints about them on this site.

nomad111

This is where I am now.

After more phone calls they still have my money. Aparently I will have it all back in 4/5 days. I already have emails from December saying the same thing.

If I does not come back in 5 days I suppose the next step is the county court. I already contacted my MP.

It is outrageous they can keep taking money out of my account.

Hintza

nomad111 wrote: »

It is outrageous they can keep taking money out of my account.

How are they still taking money out your account?

OVO_Energy

Hi there Nomad111,

We are sorry to hear that you are unhappy with the service that you received from Ovo Energy. We hope your matter has now been resolved. If you would like us to look into this or explain anything, please fill in this form http://www.ovoenergy.com/help-info/complaint/ with your contact telephone number and account number. Once we have this we will ask a member of our team to investigate this for you and get in touch as soon as possible.

Kind Regards - The Ovo Team

Consumerist

Ovo_Energy_company_representative wrote: »

. . . Kind Regards - The Ovo Team

This the kind of thing that makes me suspicious of only giving lip service to customer service. No name, no-one taking responsibility.

Even those of the big six who post on here give a name.

somethingcorporate

Consumerist wrote: »

This the kind of thing that makes me suspicious of only giving lip service to customer service. No name, no-one taking responsibility.

Even those of the big six who post on here give a name.

With 2 posts in over 2 years they are hardly showering themselves in glory!

OVO_Energy

Consumerist wrote: »

This the kind of thing that makes me suspicious of only giving lip service to customer service. No name, no-one taking responsibility.

Even those of the big six who post on here give a name.

Hi there Consumerist!

I'm Lucy and I am here to help with any questions you may have. We're a nice bunch and promise to take this feedback on board. It's really constructive and we certainly don't want to be seen as a faceless in the eyes of the consumer. Check us out right here - http://ovoener.gy/1k6NRVS