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I could cry pseudo dvla sting!! Help

mrs_lds
mrs_lds Posts: 4,103 Forumite
Part of the Furniture 1,000 Posts Combo Breaker I won, I won, I won!
in Motoring
I thought i would give my dd a birthday gift of a provisional driving lisence. ( as well as other items) I applied online to this site
https://dvla-driving-licence.co.uk/contact.php. Worse thing was i paid via debit card. It is £90 and NOT the official site. They claim to give you a refund and 24/7 online help.well its bern 4 days no refund or contact. Any advice from any wigs out there would be appreciated

Tia xx
«134

Comments

  • Horizon81
    Horizon81 Posts: 1,594 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Have a read of this:

    https://forums.moneysavingexpert.com/discussion/4687385
  • mrs_lds
    mrs_lds Posts: 4,103 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker I won, I won, I won!
    Great i have added my name to the list of shame. There are some nasty sharks out there. Off to small claims court it seems.
  • Bantex_2
    Bantex_2 Posts: 3,317 Forumite
    mrs_lds wrote: »
    Great i have added my name to the list of shame. There are some nasty sharks out there. Off to small claims court it seems.
    What would you claim for?
  • [Deleted User]
    [Deleted User] Posts: 7,175 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    I really need to get my ar*e into gear and set up some similar sites charging for DVLA, Passport, EHIC, etc forms. They must be a real money spinner. :D

    (joke)
  • Quentin
    Quentin Posts: 40,405 Forumite
    If you have not done so, comply with the dsr and returnn everything to them using recorded delivery asking for a refund.

    After allowing a reasonable period send them a letter before action, and if this fails proceed to MCOL.
  • arcon5
    arcon5 Posts: 14,099 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Quentin wrote: »
    If you have not done so, comply with the dsr and returnn everything to them using recorded delivery asking for a refund.

    After allowing a reasonable period send them a letter before action, and if this fails proceed to MCOL.

    If I understand correctly this is an electronic service and upon completion send you a pre-completed form. So not so simple to use dsr
  • arcon5
    arcon5 Posts: 14,099 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Bantex wrote: »
    What would you claim for?


    Looking at their website briefly, it seems they actually offer refunds less £8 admin fee at any point up to completion
  • Quentin
    Quentin Posts: 40,405 Forumite
    arcon5 wrote: »
    If I understand correctly this is an electronic service and upon completion send you a pre-completed form. So not so simple to use dsr

    Still covered by dsr.
  • Quentin
    Quentin Posts: 40,405 Forumite
    arcon5 wrote: »
    Looking at their website briefly, it seems they actually offer refunds less £8 admin fee at any point up to completion

    Use dsr for a full refund
  • Bantex_2
    Bantex_2 Posts: 3,317 Forumite
    arcon5 wrote: »
    Looking at their website briefly, it seems they actually offer refunds less £8 admin fee at any point up to completion
    Chances are they have already completed what they were contracted to do.
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