Steps to take if you have been ripped-off by a copy-cat government website

wealdroam

hpuse wrote: »

A customer can contact their banks and raise a dispute as a result of rip-off.
http://www.which.co.uk/consumer-rights/action/how-to-complain-to-your-credit-card-company-about-a-faulty-product

I see you are now repeating stuff you wrote in post #60.

Can I respectfully point out that in post #63 you were advised that that Which article was specifically addressing faulty products.

Nothing has changed.
These rogue websites are still selling a service, not a goods.

Maybe you should be referring people to this Which document:

How to complain to your credit card company about a service

gb12345

wealdroam wrote: »

Maybe you should be referring people to this Which document:

How to complain to your credit card company about a service

Unfortunately, that article would also be irrelevant. It states in the heading

If you want to make a claim to your credit card provider about a service you paid for but didn't receive

That is clearly not the case here - the customers have received the service that they paid for.

wealdroam

gb12345 wrote: »

Unfortunately, that article would also be irrelevant. It states in the heading

If you want to make a claim to your credit card provider about a service you paid for but didn't receive

That is clearly not the case here - the customers have received the service that they paid for.

Ah, yes. So it does. Thank you.

I am sure Hpuse will be pleased that you pointed that out before he went around changing all his documentation.

hpuse

What happens when a dispute or complaint is raised with the bank or credit card company?


Preliminary Stage

a) The bank will open a case with a unique reference number.
b)The case reference number will hold all important details of the disputed transaction in its database. This includes the business name, trading name, address, bank details, phone number etc.
c) Reason for dispute : This will hold the reason and circumstances that led the customer opening the dispute
d) Bank will also hold other documents (for e.g emails, letters, contracts signed, trading standards investigation etc etc. under the same dispute reference number.

Investigation Stage

a) An experienced personal will be assigned with the case.
b) He or she will also look into details of the dispute/complaints.
It will consider 'history' or other complaints recorded with the merchants in the same database.
c) Investigation personal will 'link' all similar disputes raised in previous periods
d) Dispute department also has the capability to contact the credit network to find out about chargebacks that has previously occurred with this merchant disputed for their various trading activities.
e) Findings are all recorded. This will include analysis from previous cases and data received from credit network.
f) Case is 'linked' with other similar cases reported

Decision Stage

a) A decision will be made. If the decision is in favour of customer from stage 2 and other findings as supplied by the credit network, which will result in a chargeback.

Please feel to comment, insult, abuse, make mockery etc etc.
Depending on the level of response, will decide whether more "pain injection" in required :rotfl:

hpuse

wealdroam wrote: »

I see you are now repeating stuff you wrote in post #60.

Can I respectfully point out that in post #63 you were advised that that Which article was specifically addressing faulty products.

Nothing has changed.
These rogue websites are still selling a service, not a goods.

Maybe you should be referring people to this Which document:

How to complain to your credit card company about a service

Thanks, I realise I made a mistake while copy pasting !

wealdroam

hpuse wrote: »

What happens when a dispute or complaint is raised with the bank or credit card company?

<snip>

Only one comment Hpuse... can you please provide a link to that text you have clearly lifted from somewhere.

hpuse

gb12345 wrote: »

Unfortunately, that article would also be irrelevant. It states in the heading



That is clearly not the case here - the customers have received the service that they paid for.

Hold on, forget about service or product. So you are now saying a customer can complain to the bank?

hpuse

wealdroam wrote: »

Only one comment Hpuse... can you please provide a link to that text you have clearly lifted from somewhere.

"clearly lifted":D
I knew that will be coming from someone sooner rather later.

But google or an internet connection will not help you fetch that info.
I would say focus on the contents, and I need more people like gb12345 to motivate me :rotfl:

bod1467

Unless you cite your source, that post infringes copyright and breaches the T&Cs you agreed to when joining MSE forums.

hpuse

bod1467 wrote: »

Unless you cite your source, that post infringes copyright and breaches the T&Cs you agreed to when joining MSE forums.

What if the source is "myself"
Go on, prove me wrong !....