Steps to take if you have been ripped-off by a copy-cat government website

Mar2505

how did it end? I am in a similar situation i did it yesterday been a sunday then been bombarded with e-mails confirming everything they have done but i have tried to ring them since this morning to cancel saying i could not afford to pay the fee, i did not realise i had to pay £117.60 to them then another £87 for the passport.

Pollycat

Marrianne
Which website did you use?

You need to check the T&Cs on there to see if they give refund & follow the instructions.

Don't waste your time & money ringing them.

Which website did you use & how did you find it? i.e. Google

Mar2505

Pollycat wrote: »

Marrianne
Which website did you use?

You need to check the T&Cs on there to see if they give refund & follow the instructions.

Don't waste your time & money ringing them.

Which website did you use & how did you find it? i.e. Google

It was the britishpassportservices first result on google. I have not paid yet but looking at their T&C a lot closer afterwards I waved my cancel right but it's so not fair within minutes you are bombarded with emails about direction on how to get there before you even know when your Appointment is. I feel so stupid I am usually so careful but with a 9 weeks old baby and medical problems all I wanted was a passport quickly and did not check things properly

Mar2505

It's the same story as annas1974 although they did book the appointment on my behalf. So was wondering if they kept asking for the money and if she paid in the end or have they eventually go away. Can they affect your credit score sends over the bailiffs etc... Can they actually do that or not?

Pollycat

Mar2505 wrote: »

It was the britishpassportservices first result on google.

There are 2 with this name.
org.uk or co.uk?

Mar2505 wrote: »

I have not paid yet but looking at their T&C a lot closer afterwards I waved my cancel right but it's so not fair within minutes you are bombarded with emails about direction on how to get there before you even know when your Appointment is.

So no policy on refunds?

I doubt you'll get an update from annas1974, she's not logged on since May 2014.

Azari

Mar2505 wrote: »

I have not paid yet but looking at their T&C a lot closer afterwards I waved my cancel right.

It's extremely unlikely that that term is legally enforceable.

It's not generally possible to force people to waive their legal rights except in very defined circumstances.

Mar2505

Pollycat wrote: »

There are 2 with this name.
org.uk or co.uk?



So no policy on refunds?

I doubt you'll get an update from annas1974, she's not logged on since May 2014.

The two websites are actually the same which to me makes it even more misleading

Mar2505

Pollycat wrote: »

There are 2 with this name.
org.uk or co.uk?



So no policy on refunds?

I doubt you'll get an update from annas1974, she's not logged on since May 2014.

Thank you very much

Mar2505

Azari wrote: »

It's extremely unlikely that that term is legally enforceable.

It's not generally possible to force people to waive their legal rights except in very defined circumstances.

How can I found out for sure about this? What are the defined circumstances? Thank you in advance for your time

stoatwblr

http://www.thisismoney.co.uk/money/news/article-2720705/Taxreturngateway-bosses-racked-7m-just-FOUR-MONTHS.html

Bosses at copycat site Taxreturngateway sang 'We're In The Money' as they racked up £7m in just FOUR MONTHS

In April, taxreturngateway was forced to shut down after a sustained campaign of attack by The Mail on Sunday and a deluge of complaints (between 2,000 and 3,000) from angry customers demanding their money back. In late June, the three directors behind Who4 were arrested and then released on bail without charge.

The eCrime team at National Trading Standards, heading the investigation, is now examining the evidence seized at the time of the arrests. Any charges of possible illegal dealings against the three will be brought under either consumer or fraud law.



The saga continues.