ParkingEye Charge Notice from City of Coventry NHS walk-in

neg

Hi All,

I went to my local Walk-in Centre to see a doctor for my daughter who was suffering high fever.
I arrived at the car park at 23:41 and it was dark. The car park was almost empty and we were the only patients waiting for a doctor to see us. I did not think one second that the car park would require a fee at almost midnight!
I left the premises at 00:49 on November 1st 2013.
I was abroad when I received the letter from ParkingEye for the parking charge on the basis that "by either not purchasing the appropriate parking time or by remaining at the car park for longer than permitted, in accordance with the term and conditions set out in the signage, the Parking Charge is now payable to ParkingEye Ltd (as the Creditor)".

i have received 3 letters in so far but I have not responded to any of them.

Could anyone please offer some advice on how to best deal with this situation?
Has anyone been in a similar situation?
Your help/advice is greatly appreciated!

Redx

they seek to punish your minor transgression in a way that maximises their profits , that is why

its all explained clearly here https://forums.moneysavingexpert.com/discussion/4835943

so now have a read of this thread here too https://forums.moneysavingexpert.com/discussion/4816822

if you had appealed from the beginning we could have helped you win at popla, cost them money, and you would have paid nothing , nada

teabelly

At health care sites there is a further code of practice that usually applies.

http://www.britishparking.co.uk/Charter-for-Healthcare-Parking

Redx

I suppose one thought I just realised is this

is the registered keeper a different person than the driver ?

let us say it is, the RK can name the driver to PE , reset the clock, and obtain a new PCN as a NTD , then it can be soft appealed to PE and then a proper appeal go in to POPLA if they do not cancel the charge

all this depends on doing so in the correct time scales , but we can help you if this is the case , hopefully it will then cost you nothing and cost them the popla fee !! think about it

neg

Redx - Yes it is the case, my husband is the registered keeper of the car but I drove my daughter to the walk-in. I'm not sure how relevant this is though? I can prove that I was abroad (flight tickets) from before receiving the first letter and the 24th of December. I seem to have read somewhere that PPC timelines are no relevant before the law and a complain could be filed any time... but I could be wrong.

I have read the thread you are pointed out but I'm not too sure which appeal is more suited to my situation really!?
Would you advise this one?
forums.moneysavingexpert.com/showthread.php?t=4844615&highlight=parking+eye+hospital

teabelly - thanks for the link. Where do I take it from there please? Contact the Walk-in I went to and ask them to waive the charge on my behalf? I'm happy to try that if it is normal procedure.

Thank you both for your time and support.

Redx

ok , good

tell your husband to write a letter to parking eye , as registered keeper, denying the charge and naming you as driver, preferably at a different postal address for mail (or to logon to their site and name you as driver asap , preferably with a different postal address)

so at this stage he isnt saying "my wife this" or my daughter that" , not implying anything

Its I am the RK and I deny this charge as the driver is blah blah and the contact address is blah blah so under POFA 2012 I have now discharged my liability as keeper so do not write to me again , so keep it simple

they should then send YOU a PCN for this giving YOU some time to appeal the charge

then YOU send them an appeal based on this stroma template letter

Dear Parking Eye

In reference to the invoice xxxxxx, and your letters of (date). As the driver of the vehicle, I've decided to deal with this myself and raise the following points.

I wish to appeal this parking charge on the grounds that the driver was a genuine customer using the emergency facilities at City of Coventry Walk-in Centre Clinic due to a child emergency and had not realised that any contravention had taken place as I did not see any signs in the dark mentioning any payment being necessary.

In regards to your parking charge I would like to make the following points

1) The charge is not a genuine pre-estimate of loss
2) Your signage is inadequate and does not comply with the BPA Code of Practice
3) You do not have authority or contract to issue these invoices

As you know popla upholds all appeals on the above, so you are invited to cancel this invoice now, or to issue a POPLA code so I can take my case to them

Sincerely

The driver

then if they do not cancel you should use one of the popla appeals linked in that sticky NEWBIES thread and suitably adapted to your circumstances

in any case, you should be complaining to the practice manager or whoever deals with that Centre, also to PALS if there is one there too , ASAP

ie:- any and all avenues to get the charge cancelled ASAP

these things have time limits on them so please get them all done promply and check on here for wordings before sending anything, other than your husband naming the driver and a uk address etc ,

so keep it simple, imply nothing at this stage , the idea is to get you a PCN you can respond to, then a popla code , or to get it cancelled by the practice or clinic or trust or pals or the landowner

neg

Thanks a ton Redx.
I will do exactly that.
I found a complain area on the walk-in centre website so I will send a letter to the general manager. I'm planning to write the same details as I put in my initial post. Would that be good enough information?

Redx

definitely, mitigation works wonders with complaints to landowners and shops etc, but NOT at popla

at popla you win on legal arguments only

so if you get it cancelled by this practice manager, so much the better

in the meantime , get hubby to name the driver and absolve himself, then use the stroma template I provided as an appeal to PE from yourself after you get the NTD from PE in your name, also assume they wont cancel so draft up a popla appeal in word and copy into notepad , always ensuring your are never "out of time"

this forum will help you to help yourself , but always remember all you need to learn and find out is in that NEWBIES sticky thread

please let us know any outcomes too, thanks

The_Slithy_Tove

teabelly wrote: »

At health care sites there is a further code of practice that usually applies.

http://www.britishparking.co.uk/Charter-for-Healthcare-Parking

Have you ever seen such a load of self-serving hogwash (since you last read teh BPA website):

Whilst many people attending healthcare facilities, either as patients or visitors, expect car parking to be free, the limits on space, costs involved and demand for spaces means that car parking needs to be managed properly. Often the most effective way to do this is by charging for parking.

This recognises:

• the value of a car parking space
• the needs of other users of the facility
• the environmental impact of driving and,
• the need to maintain and improve car parks by reinvesting income

But PPCs never, ever "manage" car parking. If they did so effectively, their whole business model is shot to pieces (that business model being to scam as many people as possible, and sod the law, sod the BPA, and sod everyone else).

Bringing in "the environment" is such an utterly cynical approach, a bit like quoting anti-terrorism or child protection as a conversation/argument stopper. This is utterly shameful.

As for the last point, how does a PPC fleecing millions from naive and vulnerable motorists reinvest income in the car parks that they do not own and do not pay the owners for in any way? As ever, the BPA are telling big fat lies in order to justify their own existence. That web page is so shocking it's laughable.

Coupon-mad

neg wrote: »

Thanks a ton Redx.
I will do exactly that.
I found a complain area on the walk-in centre website so I will send a letter to the general manager. I'm planning to write the same details as I put in my initial post. Would that be good enough information?

As far as PE are concerned please get it right as this is very important.

- the keeper writes to say who was driving, name & address (a different address is best IMHO, just use a neighbour or close friend/relative's local addy where you can pick up post, or your work address). This is best IMHO because it gives the PPC less wriggle room, they can't assume you've seen the paperwork so far. Please edit your posts above, too much info!!

- you do NOTHING until you get the PCN in your name (you have NOT had a PCN yet).

To be fair, all of this is already covered in two sticky threads:

'Private parking ticket? Newbies please read this first!' covers the naming the driver option and 'Successful complaints about PPCs' covers who to complain to at a Hospital site, including PALS. Not sure who PALS are? Well you haven't read the sticky threads info thoroughly enough yet...please read those two threads, settle down with a cuppa and see what the advice is.

spacey2012

There is no requirement to use a separate address, if parking eye do not want to follow POFA then that is parking eyes problem and that information can be used against them.