Carphone warehouse experience days

billybuoy

I also had £100 voucher which took an age to register and a lot of emails and calls with the Irish operator of the scheme Sweete and when I made my choice for pampering day it turned that the company who were given as the provider were a recruitment company and knew nothing about the scheme or should scam !!

INT1

I must confess, I was entering the code omitting the '-'

I've just been back on and entered the code as it appears, it took me through to the options, I chose Clay Pigeon Shooting.

Went to the next stage and all good, printed off the voucher.

Funnily though the experience day was for One Person with Fifty Clays.

In the voucher details it states one person with 25!

Experience includes Tea and sandwiches on arrival. Instructor will guide me through the safety equiptment etc and given the opportunity to shoot 25 clays.

I'll just wait and see now if the supplier requests more than one person to make a booking!

Tez69

Another conned customer here!
Same as loads of others, tried to enter code and got message code had been used.
Sent e-mail to sweete and had phone call back saying the had records I had logged on 2 weeks before gone through process but not printed voucher.
I had never been on site until day I tried and got message.
This offer is obviously a con and the don't want to have to pay up for all the vouchers the have given out!

snazzylass

I also have had trouble redeeming my voucher. After contacting Sweete twice, Ruth told me to email her with a copy of the voucher code. I did this and guess what I've had no reply and the voucher has expired. I contacted Watchdog, let's see what they make of this.

The locations of the days were limited and the nearest one for a driving experience to where i live is over 200 miles away and a pamper session 50 miles. So perhaps we aint missing much.

Tez69

I have had the message the code has already been entered!
I have never entered the code until the first time I tried when I got the message above!
E-mailed sweete and she basically say I was lying and i must have entered it before or left it lying around and someone in my house had entered it!
Apparently their system never makes mistakes so everyone who has posted on this link is wrong!!!
What a con!!

phritchie

Hello,

I've manged to get a voucher and print it fine. I chose a supercar experience day, but I've contacted the driving experience company and they say they don't have any slots left for people with vouchers. If I go on their website then they have plenty of availabillity, for paying customers presumably.

What can I do about this? It seems CPW only booked a very limited number of actual driving experiences. Of course, by the time you find out that there isn't availability, you can't go back and change what you voucher is for!
This must be designed to get as few actual experience days for CPW/Sweeite to pay for as possible.

Steveha_2

I agree, its a shabby and below standard promotion from carphone warehouse, what a shame for their reputation (at least with me!) . I tried to use my vouchers and the venue said I had to pay £100 up front, and if they processed my vouchers they would refund me eventually.

Thanks but no thanks (my voucher drops down the side of someones desk and i can wave goodbye to ever seeing a refund :wave::wave::wave:)

Oh well, one votes with ones feet.

Steveha_2

MAYGREEN wrote: »

I got a reply saying they would ring me if I gave them my phone number which I did but no call.

p.s. when I asked Sweete Limited they said exactly the same, I gather now they just wanted the phone number so they can sell it on.

Wonderdawg

Read this thread with interest, as I'd had some problems with this promotion too, so thought I'd share, in the hope it helps someone.

The promotion seems to be made as difficult as possible to redeem anything worthwhile. Paintball sessions could be bought a lot cheaper than the £100 value, supercar experiences were 1 lap as a passenger, etc, etc ... a rip-off.

I had a £100 voucher and fancied either a spa break for my other half, or a couple of nights city break in the UK.

On entering my voucher code, I found that the spa break was actually a 'make-up lesson' unless I wanted to travel to the other end of the country, so ditched that idea and went for the travel voucher instead, however, once I'd chosen this, a whole new set of terms and conditions appeared .... i.e only redeemable against 7 day holiday, had to pick from specific brochures etc.

Now, the original page advertising what was available was taken down, but, I had taken a screen grab before it was taken down, and despite all these terms appearing, the original ad said I could have a short or city break, and that's what I was determined to get. I didn't think I was being unreasonable to expect this short break or city break to be in my own country, and I also wanted the voucher to be actually worth £100, not £100 off some inflated price.

When I complained to Carphone Warehouse, I, like a lot of others, was told that Sweete were the company handling the promotion, and that their terms were final.

I told Carphone Warehouse that they were legally responsible for the promotion, not Sweete, (the voucher was supplied to me by Carphone Warehouse, not Sweete, and was an integral part of my phone contract with them) and, that because a lot of terms were imposed after redeeming the voucher that I couldn't see beforehand, they were in breach of the Unfair Terms In Consumer Contract Regulations as well as The Supply Of Goods And Services Act. (I wasn't getting what they originally advertised)

I then threatened to take Carphone Warehouse to court unless I got a true £100 discount off a city break in the UK, and, within hours, I had Sweete phoning me, trying to bend over backwards to help.

Don't get me wrong, it wasn't that simple, it took a good few emails and phone calls, but, once they realised that I would take them to court, they saw sense. I now have £100 off a 2 day city break, in a hotel that I picked, in England, in a city and at a time that I wanted, and the £100 was off the price quoted by laterooms, so it really is £100 worth.

Be persistent. If you think you're being hard done by, cheated, or fobbed off, don't stand for it and threaten them with legal action. If they advertise something, that's what you should get without them trying to put as many obstacles in the way as possible.

The owner of Sweete is a lady called Leslie Healy, she's quite amiable, so if you get nowhere with customer services, her email address is [EMAIL="leslie@sweete.ie"]leslie@sweete.ie[/EMAIL] pester her too ! If anyone wants her mobile number, I have that too if you ask.

cheers

Abd-06

My business was one of those providing experiences for this Carphone warehouse promotion. Thanks to the dreadful administration of it we have received late payments and have around £600 outstanding from Sweete which we can't claim because the paperwork we received from customers was incomplete. We know in most cases it wasn't the customers fault. But we are a small business and this has been a nightmare for us. I wondered if there are any other businesses out there who provided experience days and had similar problems? Would be good to know if anyone has resolved it? Thanks.