Free Sky BB Wireless Booster for existing customers

nickcc

penrhyn wrote: »

Just checking that the Scotch hasn't gone off ready for Hogmanay

For me it never lasts long enough to go off:D

_andrewstewart

I've been trying to order this, but since I gave my 31 days notice to cancel my services on the 24th December they are refusing to send one to me. Does anyone know what my rights are here? If have thought in a Sky customer up until my package ends on 24th January and as such should be entitled to any and all 'freebies' that any other customers are entitled to. There is still a final payment to come out via direct debit and I'm considering cancelling it and challenging them that I'm being treated differently although I'm paying (and have been paying) the same as everybody else.

Many thanks

Quentin

_andrewstewart wrote: »

....Does anyone know what my rights are here?....There is still a final payment to come out via direct debit and I'm considering cancelling it and challenging them that I'm being treated differently although I'm paying (and have been paying) the same as everybody else.....

Worth a try.

They do say this on the offer page for existing customers (though no mention of this in the ts + cs):

If you continue to experience an issue in redeeming this offer please assure

you meet the criteria in the checklist below:............

• You have not requested cancellation of your Broadband
  service

(Don't see how you have any "right" to be given one, and can understand their reluctance to give you anything now they see you as a "lost cause".)

_andrewstewart

I understand their reluctance too, but just feel that I'm as entitled to it (at least as far as their terms and conditions, and the contract they have with me) as any other customer - they're saying that every current customer is entitled to one, I'm currently a customer but they're refusing me one.

Buzby

So complain! However, I can almost guarantee the only way you will get one is by accepting a reinstatement of a minimum term. Firms are not stupid - you have no entitlement right to anything other than the standard service.

Should they reward loyal customers with additional kit, the decision to do so remains theirs, and trying to prove otherwise will be fruitless busy work.

I recall someone in a Council House who discovered after he enquired about his 'right to buy' the Council stopped their contractors painting and re-roofing his whilst his neighbours got theirs done.

He took them to Court... And lost. It was held to be unreasonable for the council to pay contractors if the house was no longer going to be their responsibility.

penrhyn

_andrewstewart wrote: »

I understand their reluctance too, but just feel that I'm as entitled to it (at least as far as their terms and conditions, and the contract they have with me) as any other customer - they're saying that every current customer is entitled to one, I'm currently a customer but they're refusing me one.

You'll be moaning next that your Sky router wont work with another ISP!

albionrovers

So there are 2 options using the link above.

Do I choose 'Join' Sky (nope, existing customer) or 'Upgrade' (nope, don't like the sound of that, i just want a free booster)?

Anyone know?

nickcc

Upgrade then you can add the free booster.

penrhyn

albionrovers wrote: »

So there are 2 options using the link above.

Do I choose 'Join' Sky (nope, existing customer) or 'Upgrade' (nope, don't like the sound of that, i just want a free booster)?

Anyone know?

You need the upgrade path the redeem the offer, but beware of Greeks bearing gifts.

jackthenipper

db7 wrote: »

It wouldn't let me order a booster - just a free Sky hub.

So that's a free booster & a free hub if you haven't got one.

Log in as existing customer, go to shop, then wireless booster or sky hub & order.