Horrible service at ASDA

mttylad

adandem wrote: »

it's down to the management to staff the supermarket properly, I don't think anyone would blame the checkout staff for that.

The thing is, they do - often.

They come on here and slag off the staff who are working the tills, the managers in charge of them have little they can do - they don't have the staff and are not allowed them because the head office wont let them.

Every year the tills get really busy at this time because every year the "customers" leave it till late to go and every year head office wont pay for more staff. And because the car park is organised for general use most of the year, there are too many cars on it at this time, too many trying to get in/out than it can manage and because people have left it too late they are in a rush, hence bad moods hence lack of consideration for others and arguments etc arise..

Oh what fun to work at Asda or Tesco.

Money-Saving-King

adandem wrote: »

With regard to queues, it's down to the management to staff the supermarket properly

But the management will have strict budgets to work with. In the vast majority of cases I've known in retail if you keep missing budgets as management you get sacked.

So basically as the poster above has mentioned management can't just staff the place as they see fit.

Colleague-X

Like other supermarkets, ASDA try to manage their queues in the most effective way possible. This includes automatic queue monitoring in most stores (If you're standing in a queue and look up you'll notice a device which looks like a smoke-detector with sensors attached - this monitors queue levels and sets off an alert in the admin office) and, of course, queue-busting staff from other departments. If, as the OP states, they were standing in one queue for 40 mins; then another queue for 30 mins; this would suggest an unusually high volume of shoppers in store on that particular day. Regardless of budgetary concerns, there is little you can do about that.

[Deleted User]

Colleague-X wrote: »

Like other supermarkets, ASDA try to manage their queues in the most effective way possible. This includes automatic queue monitoring in most stores (If you're standing in a queue and look up you'll notice a device which looks like a smoke-detector with sensors attached - this monitors queue levels and sets off an alert in the admin office) and, of course, queue-busting staff from other departments. If, as the OP states, they were standing in one queue for 40 mins; then another queue for 30 mins; this would suggest an unusually high volume of shoppers in store on that particular day. Regardless of budgetary concerns, there is little you can do about that.

Not quite. The system they use is Queue Clarity which is a stereoscopic camera that senses adults entering the shop. The system then works out how many checkouts they will need open in 10, 15, 20 minutes time etc based on how many people have entered the store.

Mylo_The_Moggy

Shocking service, even at this time of year. I would be spitting feathers if I'd queued for nearly an hour & a half at 2 checkouts. Although in my opinion I would have walked out FAR SOONER than that........

Very bad service if they expect customers to play 'Chinese whispers' & let everyone else in the queue know they are not serving any more ppl after x amount.

I shop at Morrisons & when they are closing the tills, the staff/management usually put a sign on the conveyor belt to say "Till Closing" & they've also said to me "sorry for the inconvenience but can you use another till."

Christmas is an extremely busy time as we all know, but a little bit of friendly customer service wouldn't go a miss.
Sounds like a big thumbs down to Asda this Christmas.....
Think I'll stick to Morribobs lol.

custardy

Mylo_The_Moggy wrote: »

Shocking service, even at this time of year. I would be spitting feathers if I'd queued for nearly an hour & a half at 2 checkouts.

Very bad service if they expect customers to play 'Chinese whispers' & let everyone else in the queue know they are not serving any more ppl after x amount.

I shop at Morrisons & when they are closing the tills, the staff/management usually put a sign on the conveyor belt to say "Till Closing" & they've also said to me "sorry for the inconvenience but can you use another till."

Christmas is an extremely busy time as we all know, but a little bit of friendly customer service wouldn't go a miss.
Sounds like a big thumbs down to Asda this Christmas.....
Think I'll stick to Morribobs lol.

just like they do in Asda

Mylo_The_Moggy

custardy wrote: »

just like they do in Asda

I don't shop at Asda so wouldn't know lol. Not very often I go so haven't experienced it!

fluffnutter

We don't have this nonsense in my local Waitrose. It's all very civilised although I did have one old dear die in front of me in the queue once. That caused some delay.

custardy

fluffnutter wrote: »

We don't have this nonsense in my local Waitrose. It's all very civilised although I did have one old dear die in front of me in the queue once. That caused some delay.

surely you got to the front quicker

pmduk

fluffnutter wrote: »

We don't have this nonsense in my local Waitrose. It's all very civilised although I did have one old dear die in front of me in the queue once. That caused some delay.

Now she would have had cause to complain!