TalkTalk Speedy Payment Discount

GracefullyOld

The Speedy Payment Discount was introduced 'to reward loyal customers for prompt payment'. This month I paid my bill by Debit Card via the website on the day the bill was issued. I am told by CS that I cannot have the 15% SPD as I paid too quickly!

johnniegif

Dear Gracefullyold,


You have to wait for the TalkTalk bill to arrive by email so that you can click the speedy payment link within 24 hours of its receipt, not the bill being available online.


I appreciate how frustrating this must be but next month wait for the email. My bill is produced on 17th of every month online and I receive the bill by email on 19th at around 11am. Then I click the speedy payments link and save 15%


Now you know, from next month onward this will work for you.


Enjoy the 15% saving.

GracefullyOld

Thankyou JohnnieGif.
tt have given me a discount of 10.5% as a 'gesture of goodwill'


Next month will be less Speedy.

zagfles

johnniegif wrote: »

Dear Gracefullyold,


You have to wait for the TalkTalk bill to arrive by email so that you can click the speedy payment link within 24 hours of its receipt, not the bill being available online.


I appreciate how frustrating this must be but next month wait for the email. My bill is produced on 17th of every month online and I receive the bill by email on 19th at around 11am. Then I click the speedy payments link and save 15%


Now you know, from next month onward this will work for you.


Enjoy the 15% saving.

Well... this is what I always do, wait for the email, click on the speedy payment link and pay the amount they ask for (15% off the bill). Always worked fine.

But this month, they've DD'ed me for the difference (ie the 15%)! Anyone else had this?

steve_2012

my dad is about to either leave or find a method to get a better deal from talktalk.
last year his upfront line rental was £114, this year £176.
they are also saying his tariff @ £7.21 will no longer be available and he would have to take one costing £8.50 with free broadband which does not need or want.
getting to my main point here if TT want speedy payment to get a discount can my dad pay the whole year at whatever tariff right now and receive the 15% discount, if not why not.

socmwils23

our line rental saver is up next month and unless im missing something i dont see how it "saves" us anything. It actually costs more if you take advantage of the speedy payment discount.

£172.20 is the yearly cost so divided by 12 = £14.35 p/m equivalent

£15.95 is the monthly charge. Take off the 15% and it is £2.39 cheaper. So £13.56 a month.

So a £9.48 annual saving for paying your line rental monthly vs the saver option.

Now maths was never my strongpoint but i think those figures are correct. The only way saver rental wins is of talktalk allow ytou to place it on your bill allowing for the 15% discount to be applied to it but they say they cannot do this.

johnniegif

Socmwils23,


Unfortunately you're not missing anything. If you've already bought advanced line saver rental in the past, you're on the best deal. When it expires, you're better off paying monthly with "Speedy Payments"


I hope it doesn't happen, but if TalkTalk withdrew Speedy Payments at a future date, then we'd be better off paying a year's line rental up front.


Seems crazy to me but at least when my line rental deal expires, I can pay monthly and still make some savings without having to fork out a year's line rental in advance.

steve_2012

the thing is my dad dont and wont use the internet, so it either means i have to do it and then do it myself a week later.
i phoned them yesterday regarding my renewal and asked if i could pay my whole year line rental at full rate and pay my monthly amount for the year upfront and receive the same 15% discount as speedy paying, they said no, not that i expected them to say yes.
heavily contemplating moving now myself as well as my dads as i really dont like being treated like a child getting a little reward each month for dancing to there tune.

johnniegif

Steve 2012.


I agree that it is a problem that telecoms providers limit our choices by expecingt to sell all-in-one broadband/phone/TV packages to us.


If you don't have any joy for your father with Talk Talk's retention department, have a look at The Post Office's telephone only package. £13/month line rental - or £10/month when paid in advance for 12 months. This includes free weekend calls to landlines, 0845 and 0870 numbers. Add £1.25 a month for evening and weekend calls or £5.75 for anytime calls - both of these give you free calls to mobiles and 40 foreign countries at the weekend. No broadband required.


While I don't like price hikes or package rule changes, I adapt and get the best deal. For me this is currently Talk Talk's Simply Broadband package which gives me fast unlimited broadband for £3.50 a month with no call allowance (except to other Talk Talk customers) I use VoIP with DIDLogic and a Gigaset N300A DECT base unit to make dirt cheap calls without any call connection charges. A little tricky to set up and not for everyone but it works fine for my family and typical call charges are less than £1 a month. When my Line Saver advanced rental comes to an end next January, I will reassess the market but probably stay with Talk Talk and use their monthly Speedy Payments to get a 15% reduction on the line rental.


It would be interesting to hear if you can find a better package for your father.

indierocker85

I manage my account online, as with most of my bills actually, and I got an email in May, telling me the bill was due, I saw the speedy payment discount link, used it, saved some money. Great, or so I thought! The thing is, for the following three months, I didn't get a bill via email at all. I wondered if this was TalkTalk "accidentally forgetting", due to the fact I had used their discount.

I then a few months later got a paper bill, which I was then charged for! I advised them I hadn't received an e-bill for months. They claimed this was because my email was inactive, and emails to me had "bounced". This is rubbish, as I rely on that email for business, it's active 99% of the time.

Needless to say, I told them it was there error and they credited the paper bill charge!

What I did was, I set on alert up on my phone for the 16th-17th as this is when our TalkTalk bill is generated, and even if you haven't yet received your e-bill, there is a link you can use providing you're logged into your talktalk account http://myaccount.talktalk.co.uk/mybill/Onlinecardpayment/chaseoneoffpayment/ppd/true

Then simply pay it immediately through there, before your bill even arrives!

It also works on standard monthly line rental too, which helps if you can't afford to pay the value line rental option!