Mk6 Golf and EGR valve issues

WLU51

Hi, I have a Mk6 Golf 2.0 TDI 11 plate and recently had a misfire after a cold start. Took it to a local garage who immediately said it was an EGR fault which looked at being a £300+ bill from a local independent garage. At the time, no engine warning light was being displayed so he suggested to keep running it until a light appeared.

By sheer coincidence, a letter arrived from VW saying that as I had had the software update nearly a year ago, they were offering a 'goodwill' policy that IF a fault occured linked to the EGR, injection system etc, they would look at this for me and investigate it.

So, range the VW number and logged a 'complaint' that my car had developed a fault, got a claim number, took the car down to my local dealership explaining I had the letter and a claim number, left it with them and they sorted it all out, free of charge. There was a fault with both the EGR, and an injector causing the misfire. No questions asked, they did the lot with not a penny to pay.

My advice - if you took it in for the software to be sorted when they were recalled, contact VW and get your car sorted as part of their 'goodwill' offering. I rang the Diesel Hotline number: 0800 093 0145 to raise a complaint, they give you a number and then contact your local dealer. Hope that helps

Nobbie1967

GreenShaun wrote: »

I have the standard EGR valve issue on my 12 plate 45k miles Gold MK6. According the the garage it's been diagnosed as a sensor issue. My third party warranty company are unwilling to pay out as they claim it is a know fault.

Does anybody know what constitutes a 'known fault' as surely VW would have to accept this which doesn't seem to be the case.

All help much appreciated.

Shaun

I think your warranty company are trying it on. They knew what car you bought the warranty for, so if it was a 'known fault' they should have listed it as an exclusion in the policy. Ask them to point out where in the policy this is excluded.

polaiviern

A couple of weeks ago, my 2010 VW Golf (140k miles) began showing a number of warning lights and went into ‘limp mode’. I did some research and came across this thread. The symptoms I was experiencing were similar to others who had the issue diagnosed as a fault with the EGR value. Thinking I would be in for an expensive repair, I tried a run on the motorway at high revs. No success there. I’d read about Volkswagen offering to pay 100% of parts and 50% of labour and so hoped I too could save money in that way. I took it to my local Volkswagen dealer with whom I have a good relationship and explained the issue. They ran diagnostics the next day and then delivered a free loan car... I was shocked! It was clear that Volkswagen were to blame. I had the loan car for almost a week before they returned my car with a new EGR valve, FREE OF CHARGE. The invoice detailed that it was warranty work and out of goodwill there was no charge. Nothing to place any blame on Volkswagen. I was both relieved and amazed that they had undertaken a £1500+ repair and provided a free loan car considering my car is 7 years old and has done 140k miles (well out of the warranty period). It was quietly explained to me that the fault was related to the NOx recall. I would advise anyone who experiences this issue in future to take your car straight to your local VW dealer. With any luck, you too will be provided with a free loan car whilst your car is repaired ‘under warranty’.

My experience with VW replacing the EGR for free may too benefit those who in the past have paid for the repair. I read one post that said Volkswagen would refund any customers who’d paid for the repair if there was an official recall... although my car was not repaired as part of a recall, it shows that Volkswagen are to blame for these EGR value faults and so it may be possible to recover the cost of the repair.

A brief side note; at the time of the EGR valve fault, my car too needed a new clutch and dual-mass flywheel. I was quoted £1650 with labor at an eye watering £144/hour! After consulting with the service manager, for a loyal customer their best price was just under £1400. A few phone calls later, I had a quote for £734. That’s over £900 saved. This makes Volkswagen’s offer to replace the EGR valve for free even more astonishing. They’re no charity...

WLU51

Great result - yes VW are obviously aware these faults are their doing so just trying to re-build their reputation after all the bad press they've received. Great to here they will still do the work on one with 140K miles. Mine's only done 85K so looking forward to more mile munching for a few more years to come.

Lakey67

I recently bought a 2010 golf estate 2.0tdi with only 20,000 miles on the clock and a full service history. Initially was very happy with the vehicle until after a couple of the glow plug light started flashing while I was driving. I stopped the car and on starting back up it was no longer flashing and it was fine for 3-4 weeks until it happened again followed by the engine management light coming on and a vast loss in power. The management stayed on until the next day and then went off. To say the least I was very disappointed to have this happen on a car with so few miles.

I contacted Arnold Clark from whom I bought the car, they booked it in and an EGR valve fault was diagnosed and it was booked in for a repair under their 60 warranty. In the mean time I did a little research and came across this thread, I followed WLU51 advice and rang VW directly to discuss my problem with the car.

VW gave me a reference number to have my car booked in to local VW dealer (Leeds VW) to have a free healthcare check. I informed my dealer and as they had already found the problem they were still happy to repair the car even though I wanted VW to have a look at it as it may be a common warranty claim.

VW came back with the same diagnosis as Arnold Clark and with out any argument they kept the car supplied me with a courtesy car and replaced the EGR valve and cooler completely free of charge under a vehicle warranty claim.

I would like to thank all the member who have contributed to this thread as I would not have gone to VW directly without them.
I would also like two thank VW UK and VW in Leeds for the very professional and courteous way they dealt with the problem with my Golf.

Thanks again

Paul Lake

Fathima

Hello

Desperate now as VW Swindon dealership have quoted me £860 to replace the EGR valve after my car was constantly going into limp mode. They have declined to provide me with a replacement car and I have been without a car for just over a week now. I called VW Customer Services and raised a case with them but they are saying there is nothing they can do as I declined the emissions fix.

VW Swindon is where I bought the car from new and where I serviced it annually, including an expensive cam belt replacement in 2016. My first coil light warning happened just after that cam belt replacement at 54000 miles. I declined the emissions fix but I have a sneaky suspicion they may have done it anyway - can't be sure. The car going into limp mode immediately after this work was done makes e rather suspicious, but they deny it. I wonder if I can check this?

Anyway, I need some advice as to how I can get a reduction or a goodwill fix in my situation. Should I ask for the emissions fix?

Thanks
Fathima

charlie2886

Hi,
I thought I would post a message on this forum as I have has similar issues to everyone else on here.
I have a 60 plate, VW Golf MK6, 1.6 TDI, 90BHP, 56k on the clock, and had an issue with the car starting and loss of power. I took the vehicle to a local mechanic and he advised there was a leak on the pipe connected to the EGR valve and also the EGR valve needs replacing and it is faulty. I therefore called my local VW dealership and advised them of this - they quoted me £79 to do a diagnostic check but this would not be payable if they found the fault was to be the EGR valve as this was a design flaw with Golfs round this time of manufacture. In the end they found the fault to be the EGR and replaced it free of charge with no labour costs involved - it took some complaining but it worked as had nothing to pay. So I would recommend moaning until you get this issue sorted free if charge.
However I now have an engine light on with fault code P0401 on my scanner - VW said I have an issue with the boost pressure sensor but this is not covered by the EGR fault. The car is running ok at the moment but I do have an engine light on. I recently did a 500 mile round trip to Wales and back, no issues at all with the car so not sure if this new fault code is that serious but you never know with cars!
Has anyone else had this issue and if so what were the outcomes and costs?
Thanks
Charlie

s9bl

Just to add to the list of success stories.

Same issue after emissions fix. Same result.

61 plate VW Golf Mk6 1.6 TDI BlueMotion Tech Match, 105 BHP, 108k miles (first major issue I've had and I do about 14k miles a year)

Cruising on motorway for 200 miles, glow plug light starts flashing, sudden limp mode. Pulled over and restarted the car and was good for the remaining 40 miles of journey, though I drove at a reduced speed just in case.

Scanned it when I got home, and got "EGR Valve (N18) P0403 - 000 - Malfunction"

Took to dealer this morning and they called me later on. Didn't even need to negotiate. They specifically informed me it was due to the emissions fix and they would fix free of charge! They expect they'll need to keep the car over the weekend.

Does anyone know if the Mk7 is plagued with similar issues? I see a lot of issues around the DSG but nothing relating to EGR.

Faith in VW mildy restored, but I fully expect the same issue in future if all they're doing is replacing with the same parts.

Thanks,
Ben

WLU51

Great to read so many of us VW owners are tackling this EGR issue head on and getting success. Tricky one to the user who declined the emissions fix....tricky one as that is what seems to be causing all the problems.
Anyway.... so 14 months after VW fixed my car, last week I was on my way to Wales and out of the blue came the dreaded glowplug light flashing and loss of power.....side of the road (kids in the back!) .... AA called - by fluke VW Roadside assistance arrived. Diagnosed fault - EGR valve - needed to be towed to garage! He looked into my car's history and said it was 2 years 1 month since my car went into the garage for the software update - that is 1 month over the 2 year warranty it comes with.
Car recovered to VW in Doncaster, quickly diagnosed EGR needed replacing with a quote of £1100!! They said I'd have to pay for it as I was over the 2 year warranty VW issued after the software update.....by 1 month!!! I did point out that the car had been back to them just over a year ago having broken down with the same issue!!
Back on the phone to VW - this time the Emissions Team number - 0800 954 0225 - explained the issue. After explaining my disappointment that the car had broken down again (!!) they made the dealership complete an 'escalation form' and send it back to VW. Which they did. An annoying 4 working days later (and without any courtesy car) the dealership rang to say VW were going to cover the cost of the new EGR and my car was ready to be picked up. £1100 saved!!!!!!!!!!! And a new EGR.
My advice, IF you get a repeat EGR fault....phone the Emissions Team despite whatever the timescale, age, mileage etc. Never just pay the dealership without contacting VW. The Emmisions team were very understanding and they must know this is an on-going issue otherwise they would never have just paid for the repairs.
Just hope in a years time I'm not at the side of the road again.....!!!!!

jap20

My Mk6 Golf has just had the same problem. The glowplug light started flashing and I lost power on the motorway. The fault code says that the EGR valve needs replacing.


I rang my local VW dealer and VW customer care only to be told that it was not eligible to have the EGR valve replaced free of charge because my emissions software update was done in August 2016 so I'm just outside the 2 years period and unfortunately no amount of arguing would make them budge. I have been a VW driver for 25 years and I'm now extremely annoyed!


My local VW dealer have said that the valve may not need replacing. Potentially it could be cleaned in a sonic bath which will be about £500 cheaper than replacing it. My concern though is whether its worth it as presumably it will just clog up again. Does anyone have any advice on whether I should replace it or get it cleaned.


And if anyone has any advice on how I can get VW to pay for it, that would be appreciated. At the moment I'm going for the pay for it to be sorted and then send a stiff letter of complaint approach.