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TicketySplit feedback - official discussion

edited 18 December 2013 at 4:38PM in Public Transport & Cycling
262 replies 149.9K views
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  • I've just saved myself £63 on a trip to Gloucester for myself and my daughter, Christchurch to Warminster, Warminster to Gloucester. Happy happy happy. Thank you :T:beer:
  • terrywterryw Forumite
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    I still think it's worth doing your own research, especially if you can be flexible with times. I got a ticket from Preston to Newcastle with 16-25 railcard down to £7.55, for a ticket which was quoted as £40 on East Coast, but I didn't use ticketysplit. This is one of the regular journeys that I book so I knew to split the ticket at Carlisle. The tool is handy for helping you find out where you could split your ticket if you don't already know, but always check yourself via the operators for the prices. It's well worth the bit of time it takes.
    Agreed 100%

    Just returned from a trip to Blackpool from Newcastle using prebooking and railcard.

    Newcastle to Carlisle £2.95
    Carlisle to Blackpoolchanging at pPreston £4.95

    Same on the return two days later.

    The only thing to watch is that the northern rail cheapies usually come out a little later than virgin.
    "If you can bear to hear the truth you've spoken
    Twisted by knaves to make a trap for fools"
    Extract from "If" by Rudyard Kipling
  • massermasser Forumite
    11 posts
    Having done this journey booked well in advance for £10, paying £47.90 for an off-peak,
    week-ahead-ticket came as a shock. So I decided to use
    TicketySplit and was well pleased with a combined two-ticket £27.40, though not that pleased that I could leave it at that. So using the National Rail website I was able to match the £9, Liverpool- Birmingham on the same train offered by TicketySplit but then got a stunning £8.30 for the second leg. Its a great little gizmo but it would appear that even with all that technology it can be beaten and you don't have to pay the booking charge:T
  • Just wanted to say that my daughter, who is a seasoned traveller, has seen people fined using a spilt ticket. Their crime was not getting off the train at the station that the ticket expired/ restarted. Wouldn't have thought there was anything wrong in this but be warned :)
  • wealdroamwealdroam Forumite
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    caz180 wrote: »
    Just wanted to say that my daughter, who is a seasoned traveller, has seen people fined using a spilt ticket. Their crime was not getting off the train at the station that the ticket expired/ restarted. Wouldn't have thought there was anything wrong in this but be warned :)

    Caz180, welcome to the forums.

    You and your daughter need to brush up on your knowledge in this area.

    It is complicated, which makes it very important that before offering advice on railway ticketing you really ensure that that advice is correct.

    Sometimes it is important that the train stops at the changeover point, but at no time when using split ticketing is a passenger required to get off the train at the splitting point... unless of course they are actually changing trains there.

    Have you read MSE's article on Split Ticketing?
  • edited 29 October 2014 at 1:03PM
    yorkie2yorkie2 Forumite
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    edited 29 October 2014 at 1:03PM
    caz180 wrote: »
    Just wanted to say that my daughter, who is a seasoned traveller, has seen people fined using a spilt ticket. Their crime was not getting off the train at the station that the ticket expired/ restarted. Wouldn't have thought there was anything wrong in this but be warned :)
    If what you say is true, without any complications, and if it was recent, I can ensure a refund and apology are issued. Please contact me via PM and I will be happy to help!

    I helped zzip00 obtain a refund (well, technically a cancellation of an Unpaid Fare Notice).

    A Train Company lost a court case over this, as reported in Newsrail Express 246 (see this post), an internal railway publication.


    Following a recent Court case
    there has been some confusion over the sale of more than one ticket for use on a train journey. This item is intended to clarify the position.
    When a customer asks for the cheapest ticket you are not obliged to offer them a combination of tickets. However, if a customer specifically asks for a particular combination of tickets you must sell those tickets, as long as your office has the necessary fares manuals, ticket issuing system and/or reservation facilities to do so.
    NRCoC 17b allows a passenger to use two or more tickets as long as they cover the entire journey and the train the passenger is travelling on calls at the station where they change from one ticket to another.There is no requirement for the passenger to change trains or momentarily step onto the platform."

    In the past 5-10 years "split ticketing" has become increasingly common and most ticket checking staff must now be very familiar with the concept! For details see RailUK Fares & Ticketing Guide - Section 1 - Ticket Types & Conditions 1.6 Split ticketing
  • Don't know if this is something you're already aware of and working on fixing or if this is a new bug, but:

    I just asked for a single from Carmarthen to Rugby on 8th November leaving Carmarthen at 13:00. Details of actual trains involved in journey are:

    13:02 Carmarthen arriving 13:49 Swansea (Arriva)
    14:28 Swansea arriving 15:59 Bristol Parkway (FGW)
    16:09 Bristol Parkway arriving 17:26 Birmingham New Street (Cross Country)
    17:50 Birmingham New Street arriving 18:22 Rugby (Virgin)

    A straight off-peak single is £67.90. Your website gave me a split at Newport, for a total savings of £7.60...

    After a bit of time playing around on the National Rail Enquiries web site, I came up with the following:

    Carmarthen to New Street - advance - £24.00
    New Street to Rugby - Virgin anytime single - £6.10

    So my total fare will be £30.10 -- a savings of £37.80. Why didn't your web site find me this split???
  • yorkie2yorkie2 Forumite
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    sludge7 wrote: »
    So my total fare will be £30.10 -- a savings of £37.80. Why didn't your web site find me this split???
    Because it combines an Advance with a walk-up ticket. This is complex stuff, and most people who work on "split ticket" sites underestimate the work involved.

    I know someone who will have a system that can calculate this, but it won't be ready for a while yet - several months at least.
  • yorkie2 wrote: »
    Because it combines an Advance with a walk-up ticket. This is complex stuff, and most people who work on "split ticket" sites underestimate the work involved.

    I know someone who will have a system that can calculate this, but it won't be ready for a while yet - several months at least.

    Nice try, but nope, that's not the answer, as the split that TicketySplit gave me does the same thing:

    Anytime Day Single from Carmarthen to Newport for £22.80
    Advance Single from Newport to Rugby for £37.50

    I don't doubt that it's complex -- there are many splitting website out there and I ran this journey through about 4 of them and they all gave me different results and none of them gave me the split I found manually! I look forward to seeing your friend's system when it goes live...
  • Does the Tickety split app, give specified seating or just a ticket ?

    I want to book for two of us but that doesn't seem to be an option anywhere - We want to be siting next to each other if I book in two transactions ...:beer:
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