Trusteer rapport

kwikbreaks

Blatently off topic post....

danthemoneysavingman wrote: »

I can't see the point of this, have they come on here to argue pointlessly with people?

Reminds me of the 70's. one nine for an argument

vadek

I had Trusteer Rapport installed for many months and had no problems with it at all. Then I noticed that it was sending large blocks of data from my PC to their servers on a frequent basis - many times a day. I queried this with them by email but, despite several responses, never received a full explanation for the amount of data being transmitted. So I removed it. This was well before the NSA scandal.

I now use SpyShelter Personal Free instead.

MothballsWallet

I've got it installed on my machine, but I've found their technical support to be rather poor to respond: I wanted to know whether Rapport worked with Chrome because I couldn't find the details on their website, asked them by email and Twitter and it took them over a week to reply.

poppellerant

macman wrote: »

Because it's a keylogger, and because it's a resource hogger.
You do not have to have Crapport installed in order to get a refund should fraud occur on your online account, much as Santander might try to convince you otherwise with it's ceaseless nagging pop-ups.

It is not a key logger. A key logger does exactly what it says on the tin - log keys. A better description might be "key monitor" if it monitors keystrokes.

Apart from that little detail, I agree with the rest of what you say.

tomb50 wrote: »

But given all that, WHY DO I STILL LIKE IT!

More to the point, why do you keep telling us you like it? Are you bored? Do you enjoy trolling?

tomb50 wrote: »

Have been around computers long enough to know that problems/(perceived) causes are not always related.

If you've been around computers that long, then you should know enough of the does and don'ts of internet safety and usage to safely use internet banking without being compromised.

It seems to me you deserve to have Rapport installed, so leave it installed and stop asking users why you should uninstall it when you clearly have no interest in doing so.

I have used computers and the internet long enough, that I know I can be safe online when either browsing the internet or doing online banking. I don't need to be wrapped up in cotton wool by Rapport while taxing my machine's performance in the process.

ESET Smart Security is plenty to catch anything rogue, which it is very rare. However the interactive firewall itself is worth its weight in gold, because if I was unfortunate enough to install a virus such as key logger that wanted to transmit my personal information, I would be alerted to this and asked if I wanted to grant the program access to the internet.

ESET is very light in resources and there's no need to further tax my system's resources needlessly.

silverwhistle

poppellerant wrote: »

It seems to me you deserve to have Rapport installed, so leave it installed and stop asking users why you should uninstall it when you clearly have no interest in doing so.

That seems a pretty fair summary.

Anyway, I removed it after looking in to the usage stats. Having a 4 and a half year old computer probably impacts on speed, but it certainly improved things by removing it.

tomb50

One thing I've learnt after asking on three different sites, RAPPORT generates a lot more heat than light.

No matter how I phrase the question the result is the same. Plenty of people who have had problems with/won't use RAPPORT, but replies from posters who know whether it actually does what it says it does are few and far between.

Having finally got used to/like Windows 8 I'm changing laptops, and obviously want to keep it clutter-free for as long as possible. RAPPORT is the only thing I can't figure out whether to keep.

If it does give some extra security online I want to keep it, if it doesn't I can get rid.

As I said in the OP, as far as I know I've never had any problems with RAPPORT and the heavy use of resources is not enough for me to notice on newer laptop.

As nobody has said that RAPPORT doesn't do what it says it does, and it isn't causing any problems, I'll stick with it a while longer.

Having read through my replies above I agree I was totally out of order. I can only put it down to a slight problem when typing in real time, (Short posts don't always come across as intended. Certainly no offence meant.), and a bit of frustation kicking in at how the thread was going.



Many thanks to closed and others for their, as always, ever useful and informative posts.

spud17

I don't think the question is whether Rapport does it's job, it probably does, the problem is with it's pedigree.

From my reading, the company has a less than illustrious past, resulting in there being an ongoing basic mistrust.

This last week, I've been sorting a Dell/Vista laptop that's been blue-screening, so much so, that they've thrown it out.

Removed Rapport and the thing hasn't played up at all, despite me running scans and anything else I could think of that would tax the thing.

martin57

I use rapport for online banking, have had problems with it not showing on sites and having to reinstall.

I do have it on a separate windows 7 partition just for banking alone.

What I can't understand though since banks want customers to be wary online, why do they allow customers to bank on the same windows installation that they use to general surf?

Could they not insist on restarting windows and using a live cd or something?

That wouldn't bother me as I have to do that already.

Or for that matter I wonder are there any stats that state what % of windows used for online banking have been infected by general surfing, and still are, and the customer is still banking away on there?

Surely a live cd is the way to go or some other way to isolate the banking environment from windows in general.

martin57

poppellerant

I don't see how a Live CD, or even a separate operating system, helps anybody.

The idea of online banking is to make banking convenient at home. A separate OS would remove the convenience of online banking, making it inconvenient.

All users have to do is have a decent antivirus installed and practice common sense online.

frugal_mike

martin57 wrote: »

Surely a live cd is the way to go or some other way to isolate the banking environment from windows in general.

You could take security to the extreme and insist on the user being in a sealed room that has no internet access and only access to the private network within the bank. However that would result in no one using that bank, so the bank would lose money.

The aim of security in banking is not to eradicate fraud. It's to maximise the banks profit. They have to balance the cost of fraud against the cost of losing users (or not gaining them in the future). There will come a point that the cost of security (through loss of users) will outweigh the cost of reimbursing users after the fraud.