Crazy JSA Sanction

osdset

missapril75 wrote: »

You appear to have missed where I said that different systems are used with different levels of access and some things are removed for space reasons.

I have no idea how these particular things you describe work. But I do know that what can be recorded on the old Incapacity Benefit systems may not match something on the Income Support system for the same person. It might be wrong. Or it might have been correct when recorded and just hasn't been changed on both bits.

I know that social fund system may contain benefit information out of date with benefit information on the benefit system.

Information on the JSA (benefits) system may not match information on the other systems.

I don't see why the same thing can't happen when different members of staff are involved with different computer systems.

I'll bet you could go into a bank and find that there's conflicting information about account holders within their different systems.

It may well be that 12 was showing when 12 was recorded but it was later changed to 24. Things do change you know. Or would you prefer that when something different is appropriate that the records aren't changed because someone like you is going to seize on the fact that something different is now recorded? :rotfl:

If that's true, peoples claims would be getting screwed up on a daily basis in every JCP across the country due to systems not 'hand shaking'. I don't see any evidence of that happening.

As I mentioned in a previous post, much of what has happened simply does not stack up, in the absence of written confirmation regarding much of what I've been told I took the precaution of recording every single phone conversation I've had with JCP and the DWP, I did the same with the face to face encounters I had with the WP provider, so I'm not trusting anything to memory, and at least when someone changes their story I can give them a gentle reminder of what they actually said on the day.

If DWP staff were a bit more forthright and offered some kind of explanation when things go wrong it would help enormously. Claimants 'kick off' because all too often they are kept in the dark about decisions.
It seems to me that when someone makes a fundamental mistake administrating a claim it's just left in the hope that things will eventually sort themselves out.


Once the DWP eventually stop fending off my SAR requests, I might just discover what was put on the various systems and when.

The fact that the DWP don't want people to have easy access to clerical and digital records speaks volumes, what's to hide? And it's not just me being paranoid before anyone comments, the DWP regularly lose, delete, or state they haven't received SAR requests, I've had feedback from people stating they waited six months or more for data that the DWP are obliged to provide within 40 days.

TBH I thought I was getting really paranoid over all this until I ran the whole thing past a couple of level headed friends, one of which is an experienced welfare rights advisor who works for my local CAB both agreed that there were more 'errors' that could reasonably be put down to genuine mistakes.

missapril75

osdset wrote: »

...systems not 'hand shaking'.

I didn't mean that kind of matching. Some input on one system does transfer or at least prompt someone on another system to respond accordingly - addresses, income, that sort of thing.

What I meant was some sort of procedural thing. Like JSA having a system to record (among other things) certain matters relating to sanctions. There may be a process well under way but there won't necessarily be anything on the JSA benefits system to reflect it until a sanction has been made.

Sometimes there's "clerical" action that's more up to date than that showing on the system. There are a few threads about that sort of thing.

There really are all sorts of procedural possibilities and work-arounds due to technical problems.

DSS/DWP have done so many things on the cheap, technology-wise, that the systems can't cope with what needs to be done.

I assume you've seen about the millions wasted on UC from trying to do it on the cheap again.

TBH I thought I was getting really paranoid over all this until I ran the whole thing past a couple of level headed friends, one of which is an experienced welfare rights advisor who works for my local CAB both agreed that there were more 'errors' that could reasonably be put down to genuine mistakes.

Definitely.