Lap Top return to Asda

Leo2020

To me this new policy stinks of "let's give as few refunds, repairs or exchanges as possible because we know some people will lose accessories or forget whether it came with any or not".

Whether you have the disks or not does not effect whether the laptop is faulty or not.

My TV came with a cleaning cloth, I'm sure I still have it somewhere along with a plastic cover which I think you use when wall mounting??? Because I don't know where they are right now, or possibly got rid of them, does that mean if my TV stopped working I would lose all my rights to a remedy - the simple answer is no.

If the laptop is faulty then you are entitled to a remedy. If ASDA want to do a system recovery then I'm sure they could get hold of a recovery disk from the manufacturer or even install Linux on it (which is free) to prove that the hardware is not faulty.

Or as suggested you might find it easier to speak to the manufacturer.

Jakg

Ask them to prove (politely!) that it came with discs - I used to sell hundreds of laptops a year and I've only ever seen a couple that had discs (as in less than 5), and I've not seen one recently at all.

What brand of machine is it?

Money-Saving-King

Zandoni wrote: »

ensure you talk in a crowded area of the store.

That will make no difference at all. People who work in retail will hear people moaning time & time again, they won't care if it's zero or 1000 people around, especially the store manager who will be very hardened to this sort of thing.

Think about it, everyone carries mobiles many with video. If you locate yourself in a crowded place and try to draw peoples attention complaining you're just increasing your chances of ending up on youtube as someone losing it in a supermarket!

benjamintheblue

Fosterdog wrote: »

Your other option would be to contact the manufacturer and ask them to repair under warranty instead of dealing with Asda and SoGA. It may just be easier for you.

Wha make is the laptop? Some manufacturers are better to deal with than others

I could, and I have found manufacturers to be more helpful in the past. But should I out of principle? Asda are responsible, as they are the people who sold it to me. I guess now it has become more important to let other vulnerable people not be bullied than the replacement of the PC itself. It’s an awful thing to do to lead someone into believing they are not entitled to a repair. My partner came home in tears and shaking. It’s a kind of stealing . She would have thought she had just lost the disks and accepted it. Or believed that because of a lost disk, the year warranty was invalid. I can’t believe that is the case, and still think it’s a policy come in to accept less returns while eventually accepting its against the law if the buyer takes it further. I maybe one of the lucky ones to eventually get a repair, but how many don’t? I am writing to head department to try and get a copy of their return policy and confirmation that a lost disk means they have no liability regardless of whether they repair the PC. For anyone interested, but mostly for anyone else in the future, I shall post the result here in a week or 2.

SuperHan

There may be some crossed wires at play here...

How have you proved that it is not finding the hard disk? Is the machine just not booting in to Windows?

It's often the case that software/OS issues are confused with hard disk issues, and ASDA may require the disks to first do a software restore. As it's most likely the laptop didn't come with recovery media, it is your responsibility to create these in case of hard drive issues. ASDA may have been told that first instance is to check that the issue is hardware related, and to do this they need recovery disks, and what you're being told is the staff member's interpretation of that policy.

How old is the laptop exactly... You say 6 months... If your girlfriend has had it even a day longer than 6 months it is the consumers responsibility to prove the fault is inherent, so you would need to first get an independent report to show the machine has a inherently faulty hard drive.

The best thing to do will be to deal with the manufacturer, but if they deem it a software issue you will need to purchase the recovery media from them - usually costs around £60 if I remember rightly

Zandoni

Money-Saving-King wrote: »

That will make no difference at all. People who work in retail will hear people moaning time & time again, they won't care if it's zero or 1000 people around, especially the store manager who will be very hardened to this sort of thing.

Think about it, everyone carries mobiles many with video. If you locate yourself in a crowded place and try to draw peoples attention complaining you're just increasing your chances of ending up on youtube as someone losing it in a supermarket!

It certainly will make a difference.

Money-Saving-King

Zandoni wrote: »

It certainly will make a difference.

No it doesn't you just think it does. There's no way for you to prove that the same situation would have been dealt differently with the amount of people around. Whilst I know for a fact as someone who works in the industry I don't care how many people are around, I treat everyone equally therefore I'm not fussed how many people are about.

It's all in your head it does not matter or work.

Zandoni

Money-Saving-King wrote: »

No it doesn't you just think it does. There's no way for you to prove that the same situation would have been dealt differently with the amount of people around. Whilst I know for a fact as someone who works in the industry I don't care how many people are around, I treat everyone equally therefore I'm not fussed how many people are about.

It's all in your head it does not matter or work.

I know it does, you shouldn't assume that everyone works in the same way as you.

Money-Saving-King

Zandoni wrote: »

I know it does.

Prove it then.

closed

what's the error on screen when you switch it on?

make and model of machine?

just tell them everything that came with it is in the box.