Don't know what best to do for our needs!

jem16

FBaby wrote: »

Arggg, I am so confused!! I've just re-run the test with the router plugged in the office again and here's the result

Downstream Upstream
Connection Speed 761 kbps 252 kbps
Line Attenuation 32.5db 37.3db
Noise Margin 7.0db 8.5db

So not that different to when plugged in the test socket, but different to what it was last week!! Never thought this technology could be so complex!

Your speed won't change much as DLM has pretty much set the speed. It will vary slightly but not much. DLM also constantly monitors the line so if anything major changed it would reset speed.

With your first test in the actual test socket I would have said it was your internal wiring. Now I'm not so sure.

I'm now wondering if there is indeed a line fault. Perhaps monitor it over a few days and see what happens?

penrhyn

You have a severe noise problem on your line. Using the BT Master test socket should
eliminate internal wiring, unless someone has moved it and botched it.

macman

Have you ever reported a line fault to Sky (as opposed to just reporting 'slow broadband')?

FBaby

penrhyn wrote: »

You have a severe noise problem on your line. Using the !after test socket should e
iminate internal wiring, unless someone has moved it and botcjhed it.

ha ha, and here I thought the lower noise margin the better

Yes, hubby confirmed that he reported problems with the phone too. Their response was that they had run a test and it was working ok, so the problem had to be internal...

So do you think we should just go ahead and report the fault to BT? I am reluctant to get that guy in to do who knows what if the problem is not internal, at the same time, not keen to be charged whatever to be told it is internal and nothing they can do! In the meantime, praying that somehow, my boy will get to play with his xbox live on Christmas morning! (we are switching to fiber morning of Christmas eve).

jem16

FBaby wrote: »

ha ha, and here I thought the lower noise margin the better

It is better.

So do you think we should just go ahead and report the fault to BT?

Who actually provides your line - BT or Sky?

The problem may be intermittent.

FBaby

The line has been with Sky for about two years. To start with we had no problem, and then gradually it got worse and worse with thee broadband constantly disconnecting and then getting slower and slower so now we can't even watch things on youtube for instance, we used to be able to. And about 5 months ago, we started having horrible static on the phone line. It sometimes gets a little better, although always there, but then gets worse. It's very bad at the moment, couldn't have much of a conversation.

We are (for another 3 days!) with SKY for both internet and phone.

penrhyn

Open reach won't be doing much this side of Christmas. BT won't talk to you. You have to go via your ISP.
There may be trouble ahead.
From your results, your noise margin has decreased with no corresponding increase in speed so what ever is causing your line fault has returned in spades.

jem16

FBaby wrote: »

We are (for another 3 days!) with SKY for both internet and phone.

Then it would have been Sky that you would report a line fault to. With you changing over and at this time of year, you will probably be best waiting and reporting to EE.

jem16

penrhyn wrote: »

From your results, your noise margin has decreased with no corresponding increase in speed so what ever is causing your line fault has returned in spades.

That's Sky's DLM at work there. When the DLM was initially run, it established a speed and noise margin that would be most stable. Even though that noise margin has reduced it won't make much difference to the speed until DLM was run again.

macman

FBaby wrote: »

The line has been with Sky for about two years. To start with we had no problem, and then gradually it got worse and worse with thee broadband constantly disconnecting and then getting slower and slower so now we can't even watch things on youtube for instance, we used to be able to. And about 5 months ago, we started having horrible static on the phone line. It sometimes gets a little better, although always there, but then gets worse. It's very bad at the moment, couldn't have much of a conversation.

We are (for another 3 days!) with SKY for both internet and phone.

You won't resolve this until you report a line fault to Sky. Forget the broadband being slow-that's a direct result of the noisy line. Nothing to do with BT, it must be reported to your line rental provider.
If the line is so bad that you can't have a conversation, then you can't expect the broadband to function.
Get the line sorted and then retest to see how much it has improved.