Don't know what best to do for our needs!

FBaby

macman wrote: »

More likely it's up to 38Mbps. You may in practice get a lot less.

No I did ask to see the exact speed and she showed me the screen and it definitely stated what it was specifically that rather than up to. I paid specially attention to that part! It wasn't 38 exactly, either 36 or 37, I can't remember, just that it was up there!

OP Post your router line statistics.

Sorry, what information will this provide?

Thanks Jem.

macman

FBaby wrote: »

No I did ask to see the exact speed and she showed me the screen and it definitely stated what it was specifically that rather than up to. I paid specially attention to that part! It wasn't 38 exactly, either 36 or 37, I can't remember, just that it was up there!

Sorry, what information will this provide?

Thanks Jem.

It will tell us what speed your line can support, and whether there is a problem on the line at present causing the slow speed (e.g. noise). It also indicates the line length, which is the major factor affecting speed.
No point in shelling out for fibre if the line from property to cab has an issue that will slow it down anyway.

FBaby

macman wrote: »

It will tell us what speed your line can support, and whether there is a problem on the line at present causing the slow speed (e.g. noise). It also indicates the line length, which is the major factor affecting speed.
No point in shelling out for fibre if the line from property to cab has an issue that will slow it down anyway.

macman, I think you've hit it on the nail. We indeed have had some problems on our line with bad interferences and I expect now that the two problems are linked. So the question now is how to resolve this? When we mentioned to Sky and asked if they could send an engineer, they said it wasn't their problem. So who is responsible, ourselves as home owner?

I've clicked on the link above, entered the details but no page came up. When I click now, I don't even get the part requesting the password. I'll try again later, but would be grateful for advice on how to deal with problem on the line.

macman

Your line rental provider (is that Sky or BT?) is responsible for the line, not you. However, if the fault is found to be on your equipment or extensions, then the call out will be chargeable anbd cost you at least £130.
However, if you've done all the standard tests from the BT test socket behind the master socket already, and the problem is still there, then you need to lean on your provider some more. Report it as a line fault, not a broadband fault.
Would have helped if you mentioned noise on the line from the outset, as this will always impact on your linespeed.

penrhyn

OP to help we need to see your line stats.
The link should work.
Which Sky router do you have?
PS As above if you have line noise that is affecting your speed.

Try. 192.168.0.1

FBaby

Got it I think!
Here it is:
ADSL Link Downstream Upstream
Connection Speed 511 kbps 796 kbps
Line Attenuation 24.0db 12.9db
Noise Margin 28.6db 13.0db

FBaby

However, if you've done all the standard tests from the BT test socket behind the master socket already, and the problem is still there, then you need to lean on your provider some more.

I'm not sure what the standard tests are, but my husband was told to check sockets etc... which he did and the noise seems to have gone (very rarely use the landline), hence not reporting, especially as Sky said that the two issues were not related (clearly wrongly!)

penrhyn

Good grief, that barely meets the definition of broadband.

First things first, disconnect everything from all your phone sockets.
Plug the router into your master socket, (via the microfilter).

After it boots up measure your line statistics again.

FBaby

well, it explains a lot then

Will do this tonight and try again. Feeling thick again, but how do I know which socket is the main one and what is the microfilter?

Assuming it is not much better, what would be the next step?

jem16

FBaby wrote: »

Got it I think!
Here it is:
ADSL Link Downstream Upstream
Connection Speed 511 kbps 796 kbps
Line Attenuation 24.0db 12.9db
Noise Margin 28.6db 13.0db

With a downstream Line Attenuation of 24dB, you should be getting speeds of between 16mb to 24mb so something is clearly wrong.

Your Noise Margin is very high at 28.6dB so something is either wrong with the line or with your internal wiring.

If internal wiring changing provider will not help.

FBaby wrote: »

well, it explains a lot then

Will do this tonight and try again. Feeling thick again, but how do I know which socket is the main one and what is the microfilter?

Assuming it is not much better, what would be the next step?

The Master Socket is where your line enters your house. It's usually square shaped and often has a split bottom section.

See here;

http://www.plus.net/support/broadband/master-socket-guide.shtml

The microfilter is what you should be using to stop voice and broadband signals from interfering with one another. If you are not using them and have telephones or Sky boxes, you will have noise problems which will affect your speed.

See here;

http://www.plus.net/support/broadband/microfilters-how-and-why.shtml