Yodel - worst delivery company I've encountered! Liars!

Raffles09

wombilly wrote: »

your contract is with the retailer not yodel, if yodel gave it someone else to sign that's their problem, you were the intended recipient, not L, contact the retailer and tell them you would like a refund, I had this problem with toys r us, and they refused, until I quoted the contact statement, and told them I would go to court with full media coverage, they soon backed down and refunded my 0844 phone calls too, so make sure you claim for all calls made.

Thanks, I spent over 3 hours on the phone so that's definitely worth trying to claim back. Fortunately, I received the parcels (after directly threatening to report the driver to the police) but I am continuing to pursue the matter with the retailer as my signature had been forged.

sam4u

hi

i have similar issues this is my story OP , what should i do
Hey Guys

need some assistance if anyone of you have faced similar issue. I placed 3 orders from tesco direct in last 2 weeks... as i moved to new address i updated my new address first parcel came to new address. 2 went to old address somehow

I am not sure how this happened and the old address must have stayed as default for some reason
now both package are over £1000 and high value bulk goods

First tesco said they will do everything they can to find but have now raised their hands

Tracking for 1st shows : delivered through letter box which is not possible as its quite big n they are waiting for driver to come back from holiday and ask why he choose that when selecting on PDA(i said i still cant accept that as theres no signature)

2nd: one shows signed n delivered but wit the name thats not known to anyone and the person staying there has told me he himself open the door and refused delivery as he knew its my name and i dont stay there anymore however tesco is now saying they cant do anything as thats the address on order and it shows delivered and signed

What should i do from here... i did go to police on christmas eve but the officer said ask tesco to make complaint as u should be doing it....

Courier : Yodel

:-(

[Deleted User]

Was in a process off buying a flat once... brought a new bed ask the company not to delivered and hold in warehouse as flat not gone through yet... Yet stupid comapny sent it and arrive at flat that was only half built.. builders refuse take it but delivery wanted rid so builders said accept it but wont sign.... i get a call to say delivered builder was not a happy man as we didnt own the property yet.. so rang comapny they ask me to go to house on such date so they can collect it i said no not my flat that your problem to sort... they said ok when you move in can you check in good condition.. 3 months move in oh dear no bed... rung company no signture so says we send you anpother one.. i said no refund me i need to get one today.. builder turns up 3 week later says oh we left bed upstairs (diffrent flat above).. (i havent got a new bed yet so on mattress on floor.. ) wow so kept it it lol thou this was back in 2008... not sure if it was yodal thou

bod1467

#1 Break up your post so it is readable

#2 Grammar is appalling

#3 You BOUGHT it not BROUGHT it