Yodel - worst delivery company I've encountered! Liars!

Poppie68

eripmav wrote: »

This is the major thing I've been saying to Very, it's my wife's contract with them and not Yodel. We did try calling Yodel, but it asks fir a tracking no and ends the call if you don't gave one. I've been chasing on behalf of my wife, as she's pretty much deaf, so struggles on the telephone.

The other thing is that when they claimed the item was delivered, my wife was at a festive fair in Manchester; however her account is under the double barrelled surname she took on when we were married. I wouldn't have signed for a parcel under my wife's maiden name and I was in that day; as I work from home as a videogame PR specialist.

Try ringing 0800 904 7776 thats customer services. I had to ring them this morning as i didnt have a tracking number they gave it to me over the phone and also updated me on the delivery, recieved the parcel about 2 mins after the call..lol

aileth

Chances are Yodel are giving Very the brush-off as well.

My husband works for a company that uses Yodel as its courier service, they get very understandably irate people through whose items have gone 'lost' (cough), never turned up etc, and when they contact Yodel they literally couldn't give a toss and aren't interested in investigating anything, so husband's company have to re-dispatch at their expense.

Surely using Yodel is a false economy, yes, they are cheaper, but the amount of replacement items needed to re-dispatch and the amount of customers lost through the very fact they are using Yodel surely won't completely off-set it.

eripmav

It's already done and dusted, with the pathetic two line apology. The UK's leading Xbox site got in touch and wanted to run a feature:)

http://www.purexbox.com/news/2013/12/a_very_incompetent_tale

paulineb_2

I got both my parcels, eventually. After sitting waiting in all day last Saturday for them, they didnt show, I called amazon who said they would cancel them, as my hermes had returned them. The following day I got an email saying that dpd would send on the Monday. I was going to London at that point and had told amazon this on numerous occasions last week, please dont deliver when Im not here.

One was sent out express delivery so I only got notification that it was on its way, 5 hours before and by that time I was on a course in London with no access to email even on my phone, no signal.

I had emailed amazon and asked them, could they please contact dpd for me and say that I wouldnt be in until Friday, today, they didnt do it. I was advised by amazon to contact my neighbours and ask them to refuse the parcels, but I live in a block of 16 flats, not possible and by that time I was on my way to London.

Anyway, one parcel ended up at my neighbours and after much communication with dpd the other was held to be delivered today. The delivery driver told me today that amazon had told them that dpd had been instructed never to leave items with a neighbour but they dont believe it and neither do it.

Alls well that ends well but it was a completely frustrating experience, not helped by me having no internet or landline apart from on my phone all last week when I was home and I asked amazon on more than one occasion, are my items on their way and every time I was told yes. I spent 3 days last week, Tuesday, Thursday and Saturday waiting for items that were apparently already on their way back to amazon and much of this week trying to sort out this issue when it became clear they were going to be delivered regardless.

Myhermes also dont speak to anyone who has ordered goods through a third party and they dont allow you to give your number to them through amazon so the driver can contact you.

Ive had less issues with DPD than I have any other company and what happened this week wasnt their fault. My parcelforce delivery that I got delivered last week also came 24 hours late, having been told by the sender that they had dispatched it on Friday, it was estimated to arrive on the Monday, I spent Monday, Tuesday staying in for it, then to be told because I had ordered after 10.30am on the Thursday, it was never going to be here on the Monday.

I spent 5 days last week waiting for deliveries, cabin fever isnt the word.
At least with DPD you get a one hour time slot, it makes a massive difference.

David_Aston

Our Yodel saga is that after waiting in for the five day estimated delivery period without any luck, I emailed via my Amazon Account page to the supplier. Pretty quickly "Jayne" replied, that I should have had the item, and therefor she would organise another despatch. Further, that it should be with us by this weekend. That was Wednesday.
Yesterday morning, as we set off for a day in Town, my wife noticed a parcel leaning against the front door. Definitely wasn't there the previous day. No door bell or knock. Good old Yodel!

eripmav

At least they had delivered your item and hadn't committed fraud by signing for a delivery that hadn't taken place:)

David_Aston

Possibly "Jayne" legged it down from Harrowgate overnight with the parcel, and took Yodel out of the equation!

Raffles09

Can't post the link I wanted to as I'm a 'newbie' but there is some more coverage of Yodels impressive delivery techniques on the Daily Mail website today!!

wombilly

your contract is with the retailer not yodel, if yodel gave it someone else to sign that's their problem, you were the intended recipient, not L, contact the retailer and tell them you would like a refund, I had this problem with toys r us, and they refused, until I quoted the contact statement, and told them I would go to court with full media coverage, they soon backed down and refunded my 0844 phone calls too, so make sure you claim for all calls made.

visidigi

Raffles09 wrote: »

Can't post the link I wanted to as I'm a 'newbie' but there is some more coverage of Yodels impressive delivery techniques on the Daily Mail website today!!

http://www.dailymail.co.uk/news/article-2527846/Yodel-deliveryman.html