Natwest Banking Broken

brewerdave

I'm still getting an SSL connection error whether I use my "normal" Firefox browser, Chrome or Opera:(

Estateprincess

brewerdave wrote: »

I'm still getting an SSL connection error whether I use my "normal" Firefox browser, Chrome or Opera:(

The main page of the Natwest website is loading but I get "Internet Explorer cannot display the webpage" when I click the "Log In" button :mad:

I do have other cards/accounts to use for purchases but Natwest is my main account and I'm annoyed I can't check to make sure payments have gone in/out ok this morning.

dezza

When I did manage to log in, payments out were fine however all my credits were missing, meaning my account is showing as overdrawn when it shouldn't be.
According to the call centre this was meant to be fixed by 9am but they're still working on it now.

opinions4u

pineapple wrote: »

And a basic food stock - I'm amazed that some people even said they had to go hungry.

This is a brilliant point.

A bag of pasta, rice, some beans and a loaf of bread in the freezer can see you through a short term crisis!

Robbie64

brewerdave wrote: »

I'm still getting an SSL connection error whether I use my "normal" Firefox browser, Chrome or Opera:(

I was getting this too on all three browsers I have installed on my computer. I switched off my BT HomeHub for a few seconds, switched it back on and was then able to login to my NatWest account without any further problems.

I don't know what ISP you or anyone else who is still having these problems are with but it might be worth disconnecting from the internet for a few seconds, to reconnect with a new IP number.

Former_MSE_Helen

RBS, NatWest and Ulster help.

Hi all, the bank's agreed to do a Q&A for us about the outage and what can be done. Send us questions ASAP on here.

Thanks.

fiscalfreckles

Robbie64 wrote: »

I was getting this too on all three browsers I have installed on my computer. I switched off my BT HomeHub for a few seconds, switched it back on and was then able to login to my NatWest account without any further problems.

I don't know what ISP you or anyone else who is still having these problems are with but it might be worth disconnecting from the internet for a few seconds, to reconnect with a new IP number.

THANK YOU! That worked a treat, I had been trying all morning.
Now, whether my balance is correct is another matter...

brewerdave

Thanks Robbie64 - a disconnect/reconnect did the trick -didn't think that the issue was due to my IP addy but obviously was!!

jamesd

How many individual components of the whole system failed and how did this overcome the redundancy and fault tolerance of the overall system to produce an outage that was visible to merchants and customers? Please describe the general redundant design of the systems that is intended to prevent a single point of failure from causing outages for all customers at all systems simultaneously.

What steps is the group taking to eliminate the apparent failure of redundancy?

The point of my questions is that of an IT pro who is also one of their customers: how did a system get designed and implemented to be vulnerable to this issue.

[Deleted User]

I have an account with Thinkmoney (formerly Thinkbanking) which is part of RBS. A relative paid £200 into my account yesterday and I received the notification and my new balance in a text.

Today I receive another text saying "After reviewing your account we have moved £200 to your salary account to ensure your thinkmoney account is running smoothly". That's odd I thought, all my debits were paid already. So I go online to check my account, and my salary account balance is 0. £200 has simply vanished from my account.

I called them today and was told they can't even tell me what my correct balance is. They couldn't tell me what had happened to my money or when I will get it back.

I live on sickness benefits and I can't afford to lose £200. This is disgusting. I am worried I won't be able to buy any food this week.