Yodel

custardy

Forris wrote: »

Remember, this is the level of service that you should expect. Anything less is not acceptable.

anything over 24 hours is unacceptable?

GrungeMeister

We ordered items from Lakeland on Friday, paid £5 for guaranteed delivery on Saturday. He did arrive ! Just before 7pm.

Of course, having waited in all day, we'd given up waiting and gone out for a meal. He left the parcels with a neighbour. She said he was really p****d off. "You'd think some people would've stayed in and waited for their parcels instead of going out".

I guess he has a point. But Yodel can't reasonably expect people to stay in all day from 07:00 hrs to 21:00 hrs (their delivery times). They should do time slots, if they can.

Still. Least they came. That's Christmas bought, paid for and delivered. Happy camper.

GrungeMeister

BTW the last two years at this time we've ordered stuff and Yodel have both times delivered days late. Mind you, the weather's a bit better than then. Maybe they've actually improved their service ? Or maybe people have ordered less online this year, sign of the times maybe ? Folk feeling the £ pinch ? Or taking advantage of the better weather and using shops instead ?

Questions questions lol. Hope you all have a great Sunday.

Helix

I must admit the service has got better since my deliveries have come straight from the depot rather than being passed to someone else who deliver when they can be bothered.

colprimus

I hate using Yodel...the delivery never goes according to plan, I prefer not to use them if I possibly can and always pay the extra for delivery to be Royal Mail rather than the free Yodel delivery if given the option.

aqua111

A delivery by Yodel of plant arrangement in ceramic vase was a day late and thrown over my 6ft high gate. Smashed to bits.
Replacement delivered 4 doors away, landed in a childs toy box and found 5 days later by neighbour.
Plants had fallen out and were dead!!!!!!!!

~Chameleon~

Then why not make sure you're home to receive your parcel? I get a text on the morning of delivery and know they will be here by early afternoon. It's hardly rocket science.

aqua111

~Chameleon~ wrote: »

Then why not make sure you're home to receive your parcel? I get a text on the morning of delivery and know they will be here by early afternoon. It's hardly rocket science.

We were in on delivery date given first and second time!!!!!!!!!
First time day after delivery date was expected when parcel arrived.
We were also in second time but parcel thrown into garden of wrong address.
No txts or cards received!!!!!!!

~Chameleon~

aqua111 wrote: »

We were in on delivery date given first and second time!!!!!!!!!
First time day after delivery date was expected when parcel arrived.
We were also in second time but parcel thrown into garden of wrong address.
No txts or cards received!!!!!!!

Then complain to your local depot. If they have a rogue driver they need to know.

Tenyearstogo

~Chameleon~ wrote: »

Then why not make sure you're home to receive your parcel? I get a text on the morning of delivery and know they will be here by early afternoon. It's hardly rocket science.

Some people have jobs.