BT infinity question

iniltous

Retrogamer wrote: »

Seems like someone has given you had information at some stage.

When you book a broadband based engineer to repair a broadband fault, it has to be a BT Openreach engineer for everything as they own the network. The only thing that isn't managed by Openreach is the broadband equipment in the exchange. It either belongs to the ISP, or BT Wholesale. Different engineers work on these for equipment faults that affect lots of people, but that's rare.

When you book an engineer you can only book 1 engineer per customer so you couldn't bulk book an engineer to get better value for money. It's not possible the way that engineers are booked due to system and regulation constraints.

If you are with BT for broadband and you have an equipment fault at the exchange.
BT retail raise it to BT wholesale who then raise it to BT Openreach.
3 separate companies so the services they offer don't create a bias for each other over other ISP's

Not sure this is absolutely true, if an ISP has their own network SMPF Shared Metalic Facility or ( full LLU) MPF then if the fault is on their own kit, even if Openreach have first eliminated what they are responsible for, the line itself and the connection in the exchange from the ISP's kit to the OR line, then at this point, the problem is not OR's and the timeframe to fix the problem is entirely upto the ISP
If the supplier to the ISP isn't BT Wholesale, say Talk Talk or Sky using their own network then it's obviously not going to be 'OR for everything' as OR don't touch Sky or TT equipment although they may 'lift and shift' the connection from one position to another, if requested to do so by the ISP

VisionMan

All the above info was very interesting. But the fact is if one wants BT Infinity one has to have a BT landline. End of.

Retrogamer

VisionMan wrote: »

All the above info was very interesting. But the fact is if one wants BT Infinity one has to have a BT landline. End of.

I'm afraid you're wrong

Do I need a BT phone landline to get BT Infinity?

You'll need a BT line or another similar, non-cable line, before we can install BT Infinity.
It’s no problem if you don't have a phone line right now: we can arrange this for you as part of your BT Infinity order.

Source
http://bt.custhelp.com/app/answers/detail/a_id/13733/

Retrogamer

iniltous wrote: »

Not sure this is absolutely true, if an ISP has their own network SMPF Shared Metalic Facility or ( full LLU) MPF then if the fault is on their own kit, even if Openreach have first eliminated what they are responsible for, the line itself and the connection in the exchange from the ISP's kit to the OR line, then at this point, the problem is not OR's and the timeframe to fix the problem is entirely upto the ISP
If the supplier to the ISP isn't BT Wholesale, say Talk Talk or Sky using their own network then it's obviously not going to be 'OR for everything' as OR don't touch Sky or TT equipment although they may 'lift and shift' the connection from one position to another, if requested to do so by the ISP

I'm quite rusty with fully unbundled MPF service that Sky and Talk Talk use, but as far as i can recall, you're right about the above.


Most other ISP's though will use BT Wholesale's equipment or their own broadband equipment with BT's phone equipment (SMPF-LLU).
On these, BT Openreach will perform the "lift & shift" as you mentioned but that's on the ISP's physical equipment that it's performed and are still at the mercy of Openreach reliability and Timescales for repair. The only time the ISP would be responsible with timescales is when lots of customer's are affected because a line card has went down on the equipment. They get their own guys in for that.

Pincher

50Twuncle wrote: »

I had assumed that BT infinity would only be installed on a BT line - but obviously I was wrong
Has anyone any experience of getting infinity on (for example) a TalkTalk line ?

Go on, guinea pig number one. Come back and tell us what happened.

unironed

The BT Broadband website doesn't clearly present the option to have their Infinity service on a line leased through a 3rd party.

Their BT LiveChat personnel aren't aware of this as an option.

The BT Retail Retention team however ARE aware of this purchase option. You need to phone BT, ask for this team specifically and then insist they give you a price for Infinity on a 3rd party line rental agreement.

I was quoted £22.50 for 40GBpcm, £28.35 for Unlimited usage pcm.
Both also require a £50 activation fee.

I've written to their complaints depts and cc'd Ofcom as I think they're in breach of Trade Descriptions here - deliberately creating misinformation and obfuscating product purchase options.

We'll see...

Pincher

unironed wrote: »

I was quoted £22.50 for 40GBpcm, £28.35 for Unlimited usage pcm.
Both also require a £50 activation fee.

I've written to their complaints depts and cc'd Ofcom as I think they're in breach of Trade Descriptions here - deliberately creating misinformation and obfuscating product purchase options.

On the BT website right now:


BT Infinity 1, 40GB limit £15 a month + line rental, £30 Activation, £6.95 postage for HomeHub 5, £100 Sainsbury voucher (10 days promo).


For Unlimited, £23 a month + line rental, but first three months £16 each. The rest the same, except maybe BT Netprotect Plus.


You are complaining that they don't show you a deal that costs more.

50Twuncle

TalkTalk charge on £12.50 per month unlimited + line rental
for essentially the same thing as BT @ £23 per month !!

50Twuncle

Retrogamer wrote: »

I'm afraid you're wrong



Source
http://bt.custhelp.com/app/answers/detail/a_id/13733/

That is exactly how I opened this thread - 5 days ago !!

50Twuncle

Pincher wrote: »

Go on, guinea pig number one. Come back and tell us what happened.

I was just wondering - at the moment, I am with TalkTalk and am still without fibre (no plans at the moment for Openreach to even contemplate an upgrade) - I was wondering whether, if I changed ISP to BT - It would make any difference to their plans - and decided NO !!