Paying in Dollars via paypal, seller changes to Euros

earthstorm

ValHaller wrote: »

Yes. So what - you are well and truly getting lost in the mechanics of the web page. How and why their web page got in this mess is irrelevant. The contract realm conclusion is:-

OP contracted for a specific amount in US$, even if the exchange rates were all wrong.

so you want the OP to go through this issue at every invoice. as stated my solution is so the OP can have his host FIX the issue for future invoices.

ValHaller

visidigi wrote: »

OP

Do NOT do this. This is nothing to do with you or your situation (which I have been trying to say for a while...)

You need to check your original order confirmation, send this over to them if the currencies are correctly defined on that order confirmation and make a point of the problem with the invoice you have now received.

The configuration, usage and way they bill you is, as you are the consumer, nothing at all to do with you and certainly not your problem to address.

Absolutely. The web page stuff is private grief between the supplier and his web author. The straightforward situation is that a contract has been established for an amount in $. The supplier should honour this price or perhaps claim that there was an error and seek to terminate the contract by mutual agreement.

earthstorm, your input on how this may have arisen is helpful for understanding how this may have arisen. But suggesting that OP involves himself in giving instruction for the technical fix is way off beam. It will probably be hard enough to get the problem of the contract resolved without throwing in this irrelevant issue.

ValHaller

earthstorm wrote: »

so you want the OP to go through this issue at every invoice. as stated my solution is so the OP can have his host FIX the issue for future invoices.

It is for the supplier to recognise his issue and address it.

OP will be dealing with customer service assistant grade people over this and he requires a customer services solution to his problem. It will most likely be a complete waste of effort attempting to communicate the IT solution to this and it will detract from OP getting the essential messages across.

As I say, you are too lost in the technical issues and way off beam. As an aside, you would probably be more constructively engaged offering to freelance to solve their IT problem - except you would probably stick your oar in on OP's problem to no good effect.

Although you and I can see that there is a technical issue underlying all of this, OP's problem is essentially a contract problem and it should be dealt with as such.

earthstorm

ValHaller wrote: »

Absolutely. The web page stuff is private grief between the supplier and his web author. The straightforward situation is that a contract has been established for an amount in $. The supplier should honour this price or perhaps claim that there was an error and seek to terminate the contract by mutual agreement.

earthstorm, your input on how this may have arisen is helpful for understanding how this may have arisen. But suggesting that OP involves himself in giving instruction for the technical fix is way off beam. It will probably be hard enough to get the problem of the contract resolved without throwing in this irrelevant issue.

but i think we agree that we dont what to OP to go through this with each invoice, which unless he just mentions that link to his host then its up to his host to fix it and if the host does not then just find another host as this will happen with every invoice.

visidigi

earthstorm wrote: »

So he does not tell the host, so guess what will happen at the next invoice. THE SAME THING.

my advice is correct so that his host can get the issue FIXED, so it does not repeat itself.

Caps make you look aggressive. Please don't speak to me like that, it's not necessary.

You are missing the point. The op asked if what the retailer had done was right. Not is this right and how do I fix it for my supplier?

The op just needs to point out the problem, it's certainly not up to him to fix the retailers system. If I worked in IT, you wouldn't see me telling the government how to fix their problems, I just pay my taxes and leave it up to them to fix.

ValHaller

earthstorm wrote: »

but i think we agree that we dont what to OP to go through this with each invoice, which unless he just mentions that link to his host then its up to his host to fix it and if the host does not then just find another host as this will happen with every invoice.

The first aim should be to get the contract upheld for the $ amount. To win that battle will require the supplier to acknowledge that something is not right. But telling the supplier how to fix their web page will completely detract from arguing the contract point.

If after a couple of months of getting the invoice fixed, the problem has not been addressed, it may be worth mentioning the fix. But frankly, I would be gone if they could not resolve this issue for themselves

WTFH

Chef1980uk wrote: »

No not yet, wanted to get some solid facts before contacting them.

Just to bring the topic back to the OP's problem, the facts you want to get will come by contacting them, not by asking a bunch of internet forum users.
We don't know "the facts", as you can see from the replies so far, we can make great assumptions, and tell you how to fix the company's software, but we don't know the facts of your transactions.

My suggestion would be:
1. Check all your confirmation emails to see what they show.
2. Check all previous invoices you have had from them (although you haven't mentioned how many months the contract has been running for)
3. Contact them and ASK (not demand) if they have made a mistake. Going in "all guns blazing" may be a popular piece of advice around here, but if you live in the real world, I find being polite and asking (at the start) is more likely to lead to a resolution where you build up a good relationship with the company for the longer term.

earthstorm

visidigi wrote: »

Caps make you look aggressive. Please don't speak to me like that, it's not necessary.

You are missing the point. The op asked if what the retailer had done was right. Not is this right and how do I fix it for my supplier?

The op just needs to point out the problem, it's certainly not up to him to fix the retailers system. If I worked in IT, you wouldn't see me telling the government how to fix their problems, I just pay my taxes and leave it up to them to fix.

If the issue is because the host has not set up the currency system correct in WHMCS, then becuase of the way WHMCS is you cant send any manual invoices in a certain currency, because all you place on the invoices is the figure, the system adds the symbol, so yes the host will need to correct the conversion and once this is done the invoice link sent to the OP once clicked will show the correct amount in $.

visidigi

earthstorm wrote: »

If the issue is because the host has not set up the currency system correct in WHMCS, then becuase of the way WHMCS is you cant send any manual invoices in a certain currency, because all you place on the invoices is the figure, the system adds the symbol, so yes the host will need to correct the conversion and once this is done the invoice link sent to the OP once clicked will show the correct amount in $.

Nope, you still don't get it, I give up.

earthstorm

visidigi wrote: »

Nope, you still don't get it, I give up.

yes i do, but becuase they are using WHMCS which is an automated system the host needs to fix their end before they have give the OP a corrected invoice in $ as he is contracted. They cant correct his invoice manually as the invoice is in $ but the conversion rates not been set correctly