False advertising at John Lewis

agrinnall

indy2005 wrote: »

John Lewis confirmed they are not receiving product until 9th, so refunded my vouchers based on false advertising.

I'd like to see your communication from John Lewis that confirms that this is the reason why you got your vouchers refunded, but I suspect I'll be waiting for a very long time.

hcb42

It doesnt sound like false advertising - it just sounds like a simple stock issue.

And I cannot believe that rabbits do not give bears alarm clocks. I have seen the evidence.

indy2005

agrinnall wrote: »

I'd like to see your communication from John Lewis that confirms that this is the reason why you got your vouchers refunded, but I suspect I'll be waiting for a very long time.

Damn, I knew I should have recorded my phone call for you. Sorry, next time I will be sure to place a tape recorder near the phone when I ring customer services.

Check Twitter for John Lewis and Xbox one. I am out of here.

arcon5

Actually John Lewis have a premium reputation for a reason. Nothing to do with false advertising, everthing to do with keeping the customer happy.

Slowhand

indy2005 wrote: »

Damn, I knew I should have recorded my phone call for you. Sorry, next time I will be sure to place a tape recorder near the phone when I ring customer services.

Check Twitter for John Lewis and Xbox one. I am out of here.

JL may record their phone conversations...ask for a copy?

indy2005

Slowhand wrote: »

JL may record their phone conversations...ask for a copy?

I am on it. Just wrote to Chairman, will post conversation as soon as I can. Rest assured, this is my utmost priority people.

indy2005

arcon5 wrote: »

Actually John Lewis have a premium reputation for a reason. Nothing to do with false advertising, everthing to do with keeping the customer happy.

Yes, who cares what happened. I got my money back, so will shop there again.

arcon5

What you writing to the chairman for ?

You've got the refund, problem solve. Jeeze some people don't harp on

unholyangel

arcon5 wrote: »

What you writing to the chairman for ?

You've got the refund, problem solve. Jeeze some people don't harp on

He was being funny/sarcastic since someone didn't believe that JL had said they were guilty of false advertising.

indy2005

Lowest form of wit....

Rumours now are that limited stock was available to order at 5am. So saying available to order at 12:00 am was misleading. Mixed messages from JL, but someone on twitter had family member stay up all night...and it became available to order at 5am....not 12 am as advertised.