Free Hot drink and cake every month @ John Lewis

gamergame

Thanks for posting this!

NuffinisFree

Do you have to show your card aswell as the voucher?
Or do u just give them the voucher?

I've lost my card

Doc_N

NuffinisFree wrote: »

Do you have to show your card aswell as the voucher?
Or do u just give them the voucher?

I've lost my card

Usually no - though occasionally someone gets officious and demands to see the card. There's nothing in the T&C (so far as I can recall) entitling them to do that, and they'll usually back off.

Locky

wacko15 wrote: »

I have had a response from JL:

"I was sorry to learn that you had not received any rewards from us since last Christmas, and this would appear to be due to unknowingly opting out of marketing through resetting your password. Thank you very much for bringing this to my attention as this was not something we were aware of that happened through resetting your password. I have passed this on to my line manager for this issue to be investigated and also advised the entire team to be aware of this and advise this to customers if they are resetting their password.
I have double checked your membership and can assure you that your preferences are all correct and all mailings shall be sent out to you now. I have also arranged for two extra vouchers be issued today and these shall be sent recorded delivery and be with you within 7 days."

Now remains to be seen if I do receive the next batch of vouchers, which I assume wont be until September, but at least I should be receiving two vouchers shortly.

I wrote to them a few weeks ago with the same problem and I just got a bog standard, brush-off email with no promise of any vouchers! Grr, that's annoying, I'll have to complain again!

Ezmondino

The silly thing about this is that this just encourages me not to spend in JL. There is nothing there that I would actively go to JL to buy anyway, so I may as well buy elsewhere (most probably cheaper) and get the cake as well. Is it a reward scheme or an encourage customers scheme? They are "rewarding" the wrong people.

Locky

Right, I've just sent them another email complaining that I haven't received any rewards in 2015 as my account opted itself out of marketing when I had to change my password. Hopefully they will send me extra vouchers like they did wacko15!

marvin

TBH it is their loss I only bother getting mine when I take the wife there if I don't go I save money and time

paul2louise

Does anyone know if they accept the vouchers in the expresso bar and can you get it as takeaway. I don't want to waste my voucher but I am only on a quick trip into Nottingham next week before my holiday.
Thank you

carlislelass

Used my May-Sep voucher yesterday, was asked for my JL card...1st time

silvertabby_2

paul2louise wrote: »

Does anyone know if they accept the vouchers in the expresso bar and can you get it as takeaway. I don't want to waste my voucher but I am only on a quick trip into Nottingham next week before my holiday.
Thank you

I normally use my vouchers to get a takeaway either on my way home or at lunch time. Never had an issue.