Mobile Phone Contract - Price Rise Refunds

boatman

pinkpinkfizz wrote: »

Hi, I've read through the posts and I'm hoping for some advice as I'm still not clear...I received a message from Vodafone with information on price increases and linking to http://www.vodafone.co.uk/campaigns/price-changes/pricechangesjuly14/pricingchanges1/index.htm?cid=vnty-vod-auto/azjujthumnthqs1 ... which doesn't state anything about being able to cancel my contract.

Does this mean I'm not one of the lucky ones? :huh:
Thanks in advance.

They should certainly add that 'you may be able to cancel' on to that page. They are basically saying that if your bills rise by 10% or more than any of the previous 3 bills then you can cancel. It almost certainly applies to you.

Pilotmic

Just had reply from CISAS. Adjudicator Mr Richard Stevens. Fingers crossed.

RandomCurve

Mikmonken wrote: »

Can I get some clarity as to when this increase is likely to take place?
is it for the billing month including the 28th May i.e 2.7% applied to the whole month or, is it for x days up until the 28th May and x days after and including the 28th May, everything i've read clearly states that the the increase is from the 28th May.

The reason I'm asking is following the post earlier from CSKEL #635 i've had a look at the bill i can see. it indicates that my next month bill due on 8th June will be for £35.08 (this value is just under 2.7% increase on my current £34.17 bill (EE 41 4G contract) however this is applied to the whole month increase.

I think it should be 18 days at the old rate and 13 days at the 2.7% uplift (please bear with me)

34.17/31 = £1.10 per day (lets round to £1.11)
35.08/31 = £1.13 per day

18days @ £1.11 = £19.98
13 days @ £1.14 = £14.71
Total for May/June should be = £34.80

so by my reckoning assuming that I do get billed for £35.08 + VAT this month I would have overpaid by £0.28 above the anticipate 2.7% increase (i think it works out as a 4.71% increase over those 13 days.

on this basis regardless of the CISAS outcome if my bill stays the same I can cancel it penalty free?

does that seem to make sense? It's early days yet as I haven't yet received my final bill, but i'm keeping my fingers crossed!

The "core subscription price" is paid in advance. so any bill dated after 28th May will have a whole month increase applied, any bill dated before 28th may have an apportionment as you have described.

RandomCurve

Mikmonken wrote: »

RandomCurve, am i being a bit dense here. the defence i received from EE is the same as SKU21 (see post #600 page 30).

Paras 18 and 19 have different dates but i think they're referring to the same "written notice" am I right? my defence is due back one the 3rd so i just wanted to make sure there was nothing else i could add that would act in my favour?

18. As Written Notice was given between the 5-15 April 2014 the Respondent was required, for the purposes of Clause 7.2.2.3 to use the most recently published RPI figure before we give you Written Notice under 7.1.4. Therefore the correct RPI figure to use was the RPI figure for February 2014 which was published on 25 March 2014, being the most recently published RPI figure before Written Notice of the increase was given.

19. The RPI figure published as at the time the Written Notice was issued (being 5-14 March 2014) was the RPI figure for month of February 2014 which was published on 25 March 2014 which was 2.7%.
The RPI 12-month rate for February 2014 stood at 2.7%

Not dense at all - I had missed that. Another thing to highlight to the adjudicator as an example of the lack of care EE have applied. confirm to the ajudicator that notice was received in April.

Mikmonken

RandomCurve wrote: »

The "core subscription price" is paid in advance. so any bill dated after 28th May will have a whole month increase applied, any bill dated before 28th may have an apportionment as you have described.

So my bill on the 9th will have a whole month increase applied by EE and that will be OK?

RandomCurve

danielsheard wrote: »

Just received my response from EE via CISAS, quite a bit different to dellboy's, I'm on a 4GEE contract.

[TEXT DELETED BY FORUM TEAM]

*** also when looking through this, EE denied the compensation claim of £140, however I never asked for £140, I quoted £75 for compensation... ***

I have PM'ed you. Please respond ASAP - Cheeers

danielsheard

RandomCurve wrote: »

I have PM'ed you. Please respond ASAP - Cheeers

Just seen this now, had university exams so haven't checked in a few days, just replying to the personal message now RC.

RandomCurve

I have posted an email to send to Vodafone to prevent the out of bundle price increases.


http://fightmobileincreases.com/fight-vodafone/

RandomCurve

danielsheard wrote: »

Just seen this now, had university exams so haven't checked in a few days, just replying to the personal message now RC.

Thanks the EE defence and the response to it are now available here:
http://fightmobileincreases.com/fight-ee/fight-the-march-2014-price-rise/

Shaunyboy

EE had until today to reply but I've not heard anything. When do people normally hear from them through CISAS, is it on the deadline day or after?