O2 raises call charges to off islands

NFH

DUTR wrote: »

I see the thread as a slur on a company just because they have removed what everybody else was already charging for

Just because the other networks are making cross-border surcharges, it doesn't mean they are reasonable.

macman

NFH wrote: »

Why not? Why should a cross-border call be priced higher than a call within the same country? The cost to the network is roughly the same, often lower. O2 Slovakia charges domestic prices for calls to anywhere in the EU and many French networks do the same. This is another example of the British obsession with unreasonably charging anything cross-border at a higher price when it is unrelated to cost; other examples include bank transactions and comprehensive car insurance.

That's not what I said-I said there is no logic to it being included in a UK based tariff bundle.
I'm not discussing the cost, but whether it should be inclusive.

Earthworm

The fact they are removing these calls from inclusive allowances is not what is worrying me (I don't ring these areas and I am not an O2 user). I am more worried that this is a direct result of the recent Ofcom announcement regarding price hikes. Vodafone also announced increased PPM rates for usage over standard allowances.

I can see the big 4 networks picking away at their offers bit by bit now in replacement of yearly price increases and if I had been a user on O2 ringing these areas I think the increase it would create would be far greater than 2-4% per month.

I am definitely happy to see price increases go I just know networks will now be planning how to pull in extra revenue from their current offers.

boatman

As long as people are allowed to leave their contracts for things like this then thats fine but I'm sure you will have to go through cisas etc as the networks no doubt will say no. Sadly they think they can change contracts how ever small and get away with it. It needs ofcom to rule that any increase is of material detriment. Computer systems now are capable of allowing individual customers to have set tariffs, if the companies want more money, increase the prices for new customers.

howill

No quibble with O2 changing their tariff for certain people, provided that those people have the ability to cancel their contract forthwith, but if they continue to be locked in to their contract even though the company have changed the conditions then that is wrong.

gjchester

howill wrote: »

No quibble with O2 changing their tariff for certain people, provided that those people have the ability to cancel their contract forthwith, but if they continue to be locked in to their contract even though the company have changed the conditions then that is wrong.

I guess the key is what you contract states your contract details.

If it says you get inclusive UK minutes then you've been getting the IOM calls included when they should not have been by the terms of the contract

If it says 01/02/03 then you may have a case.

redux

gjchester wrote: »

I guess the key is what you contract states your contract details.

If it says you get inclusive UK minutes then you've been getting the IOM calls included when they should not have been by the terms of the contract

If it says 01/02/03 then you may have a case.

They had all been included since the situation was regularised some years ago, to include them all when previously some were included and some not.

Someone from O2 Executive Office quoted to me someone senior in billing to exactly that effect after I'd raised formal complaints around that time, namely that they were all supposed to have been included, and was merely a programming matter to have left some out.

Still, that was then and this is now.

gjchester

redux wrote: »

They had all been included since the situation was regularised some years ago, to include them all when previously some were included and some not.

I realise that but it may have been an oversignt rather than deliberate and the allowance should have been UK only, it was just a quirk that IOM had 01 type numbers and never got excluded.

All depends on the contract wording, if it says UK inclusive then you could look at it that they could back charge for all the calls to the IOM made that were included but should not have been but that would be a PR nightmare waiting to happen...

NFH

If O2 didn't publish a specific price for calls to the Isle of Man, then a consumer could reasonably assume that such calls would be charged at the same rate as a call to any other fixed line or mobile in the +44 country code.

Similarly I notice that Talkmobile doesn't publish a rate for calls to the Isle of Man or for roaming within the Isle of Man. Therefore a consumer could likewise reasonably understand that such calls will not be surcharged above the basic rate for calls within the subscribed tariff.

digp

someone should sue o2 for specific performance of the agreed contract.

greedy ....