Vodafone's Non-Expiring Data Sims

dazzaofdagenham

Vodafone_company_representative wrote: »

Hi MikeWhite,

I'm sorry to see that you're considering leaving us.

Is there anything I can help you with?

Kind regards,

Lee

Web Relations

Vodafone UK

Lee i was with vodafone for 20 years....to be honest the reason I left wasn't because of cost....it was because of customer service....the people in the shops don't want to know you unless you are buying something. And on the phone it just takes ages to get through to anybody that can solve a problem.

Sorry

zek_2

Chorlie wrote: »

Lee,

Can you tell me how I can transfer the balance on my Two Data Sims (non-expiring) to my PAYG Vodafone Sim. At least that way I can use my credit up rather than just loose it.

Cheers

I have done this via the vodafone online chat. I was initally trying to register my non expiring data sim so I could get into the account online (the data sim couldn't receive texts so wouldn't register) so they asked me for my mobile number and I was put through to the right department, chatted to the man and he said I could transfer the credit from my data sim to a vodafone phone sim. He also said you woudn't lose the credit already on there in Jan 2014, they would just take out £5 per month or whatever to keep it going, so it would slowly trickle away.

I ordered a 99p sim online and had it the next day. I used chat again, the first person I talked to didn't really get what I wanted to do but put me through to someone who did, he transferred the credit with no problems, I just had to write the number on the data sim, and answer security questions from my phone sim.

Data sim is shredded now, had 1gb on there still til Jan 2014 but couldn't be bothered with it.

I don't use vodafone as my mobile provider, so its hard to find something to spend the credit on (I have £86 on it, topped it up a lot when I had spare money and didn't use it much!)

zek_2

NiftyDigits wrote: »

Ovivo should be better.

I tried Ovivo sim in my dongle, only got a 2G connection Will try it again though.

Chorlie

zek wrote: »

I have done this via the vodafone online chat. I was initally trying to register my non expiring data sim so I could get into the account online (the data sim couldn't receive texts so wouldn't register) so they asked me for my mobile number and I was put through to the right department, chatted to the man and he said I could transfer the credit from my data sim to a vodafone phone sim. He also said you woudn't lose the credit already on there in Jan 2014, they would just take out £5 per month or whatever to keep it going, so it would slowly trickle away.

I ordered a 99p sim online and had it the next day. I used chat again, the first person I talked to didn't really get what I wanted to do but put me through to someone who did, he transferred the credit with no problems, I just had to write the number on the data sim, and answer security questions from my phone sim.

Data sim is shredded now, had 1gb on there still til Jan 2014 but couldn't be bothered with it.

I don't use vodafone as my mobile provider, so its hard to find something to spend the credit on (I have £86 on it, topped it up a lot when I had spare money and didn't use it much!)

I'll phone them up and see if I can transfer the credit (about £18) onto my PAYG Vodafone sim, its an old one that you just top-up and the credit goes down when you make a call / text (but have to use it every few month to keep it active). I just have it in an old phone in my car incase I breakdown etc. so I don't understand where the £5 a month comes into it. I hardly use it so already have about £15 on it, but the £18 is better on there for me to use rather than in Vodafones profits for nothing.


Also I have an Ovivo Data sim and I find the data speed is slower than the Vodafone data sim, but there are both on the Vodafone network...

Vodafone

MikeWhite wrote: »

Hello Lee,

why, stop the change of the non-expiring data sims to expiring ones! Simple
:rotfl:

Hi MikeWhite,

If the change to our PAYG Mobile Broadband plans is the only reason you're looking to leave us I'm afraid there's nothing I can do for you.

Chorlie wrote: »

Lee,

Can you tell me how I can transfer the balance on my Two Data Sims (non-expiring) to my PAYG Vodafone Sim. At least that way I can use my credit up rather than just loose it.

Cheers

Hi Chorlie,

If you still need help with this could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

dazzaofdagenham wrote: »

Lee i was with vodafone for 20 years....to be honest the reason I left wasn't because of cost....it was because of customer service....the people in the shops don't want to know you unless you are buying something. And on the phone it just takes ages to get through to anybody that can solve a problem.

Sorry

Hi dazzaofdagenham,

I'm sorry to see this.

I do recall you asking for help previously and I did invite you to contact me.

However, I've no record of you getting in touch to enable me to help you further.

Kind regards,

Lee

Web Relations

Vodafone UK

Chorlie

Vodafone_company_representative wrote: »

Hi Chorlie,

If you still need help with this could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?


Kind regards,

Lee

Web Relations

Vodafone UK

WRT135 - MSE [#5244022]

Thanks Lee

Vodafone

Hi Chorlie,

Thanks for coming back to me.

I can see that one of my colleagues has replied to your email earlier this afternoon.

Kind regards,

Lee

Web Relations

Vodafone UK

Chorlie

Vodafone_company_representative wrote: »

Hi Chorlie,

Thanks for coming back to me.

I can see that one of my colleagues has replied to your email earlier this afternoon.

Kind regards,

Lee

Web Relations

Vodafone UK

Lee,

I've just replies to the email James sent me.

Thanks

Vodafone

Hi Chorlie,

I note that James has got back to you again.

Is everything now resolved for you?

Kind regards,

Lee

Web Relations

Vodafone UK

Chorlie

Thanks Lee,

Yep, James has transferred the credit on my Data Sims over to my PAYG Phone Sim.

Cheers