Vodafone's Non-Expiring Data Sims

Vodafone

Excellent.

Thanks for letting me know Chorlie.

Kind regards,

Lee

Web Relations

Vodafone UK

colinicky

Could somebody please clarify exactly which data sims these are ? I have one but I only need to log in every 270 days to keep it active .
My dongle is made by HUWAEI & has "Vodafone Mobile Connect, Model K3565 - Rev 2 , HSDPA USB Stick " & is white in colour .

many thanks

Colin

HereToday

colinicky wrote: »

Could somebody please clarify exactly which data sims these are ? I have one but I only need to log in every 270 days to keep it active .
My dongle is made by HUWAEI & has "Vodafone Mobile Connect, Model K3565 - Rev 2 , HSDPA USB Stick " & is white in colour .

many thanks

Colin

Which others are there? You may find that things have changed. Have you tried using it and checked your balance?

colinicky

HereToday wrote: »

Which others are there? You may find that things have changed. Have you tried using it and checked your balance?

I don't know which others there are, that's why I asked. I am using it at the moment . My account says "UK 1GB 90 days ...." so I imagine that's the end of that !
Have just tried their online support, their call centre & even the main number that was given for customer relations but they all deny knowledge of getting the credit transferred, typical of a big company.

YorkshireTraveller

Have a look at this thread on the Vodafone forums.

Lots of unhappy people (including me) at Vodafone reneging on their original PAYG never expire dongles.

loopyphil

Hi

just thought I'd let you all know that after several years using my Non-expiry PAYG dongle, I logged in today only to find that the same has occurred to my account. I have over £16 of credit on the account. No email or txt to give me 30 day warning - and customer services appearing to be very unhelpful (in my opinion).

I have just asked for a Supervisor to call me back to discuss further as the operative I was speaking to could only offer me a data pack on the new tariffs I hadn't been advised of.

Interestingly the operative did say that she had no way of going back over the SMS messages sent to me over 3 months ago. I have looked in the SMS part of my mobile dongle account - and there are categorically no messages. Not one. Never used the service or notified anyone of the mobile no.

This is echoed by others that also claim they have not been notified.

Also interestingly - just been on the ofcom website..... they state....

Changes to Terms and Conditions
Phone and broadband providers can change the terms of a contract so long as they provide a month’s notice.
However, if you believe the change will cause you material detriment, your provider should consider this and, if they agree, allow you to end the contract without penalty.
To improve protection for consumers and small businesses against mid-contract price rises, Ofcom issued new Guidance which applies to any new contracts entered into from 23 January 2014.
The Guidance sets out that if a provider wishes to increase the monthly subscription price (or prices) agreed by the customer at point of sale, customers should be given at least one month’s notice of the increase and be allowed to exit the contract without penalty.
If you believe your provider has not followed these requirements, contact their customer services department and explain your problem.
If this doesn’t resolve your problem, ask your provider for a deadlock letter. This enables you to take your complaint to an Alternative Dispute Resolution (ADR) scheme.
ADRs act as an independent middleman and will examine the case from both sides and reach a decision they think fair. If eight weeks have passed since you first formally complained you can contact the ADR directly.
There are two ADR schemes – Ombudsman Services: Communications, and the Communications and Internet Services Adjudication Scheme (CISAS). All service providers must belong to one of the schemes.Your provider will tell you which scheme it is a member of, or you can use our ADR checker.


If the supervisor doesn't offer me a refund - am I not detrimented materially ? I might just think about that deadlock letter then ?

Has anyone had any luck with refunds ?

YorkshireTraveller

Yes - i was able to get a refund.

Follow the link to the thread in my post above.

guzzbuzz

Ive had one of these non expiring sims for years

Went to top up today, was told it is now £10 for 1 gb...i thought great, its even cheaper.

Then i just double checked that it was still non expiry, only to be told, no!

So i refused to top up in shop, came home, went onto live chat, and they topped me up 1 GB for free....but i knew they would probably try and say its only for 30 days.

Then i just saw this thread.....im seething! How can they change the terms of a contract half way through?! Surely there is some kind of legal implications?

FreddieM

It seems the same for us all. Vodaphone shame on you for doing the dirty. No notice just cut me off with just under £30 in credit. I went to my local shop and it was a case of like it or lump it. I got home and the changes they made even put on content lock!! They told me that they had unlocked it at the shop as a good will gesture. Why wouldn't Vodaphone want to keep a happy customer base?? I can't even log in to my account always saying sorry please try later. I phoned Customer (don't) care and they said they would sort it. They didn't/haven't. I can't wait to use up this credit and get shot...... Vodaphone Rep, Please feel free to comment

DonnyDave

FreddieM wrote: »

It seems the same for us all. Vodaphone shame on you for doing the dirty. No notice just cut me off with just under £30 in credit. I went to my local shop and it was a case of like it or lump it. I got home and the changes they made even put on content lock!! They told me that they had unlocked it at the shop as a good will gesture. Why wouldn't Vodaphone want to keep a happy customer base?? I can't even log in to my account always saying sorry please try later. I phoned Customer (don't) care and they said they would sort it. They didn't/haven't. I can't wait to use up this credit and get shot...... Vodaphone Rep, Please feel free to comment

I too am fuming over this one. I have £14.77 credit on my so-called "Topup and Go Mobile Broadband — 1GB".

There are two points I take issue with Vodafone on this:

1. The credit was loaded on the basis of the £15 for 1GB non-expiring service. Either Vodafone honours this or I would like £14.77 back.

2. The communication of changes. As Vodafone needs to communicate changes to customers then it should mandate use to register, perhaps after a period of grace in order to allow the device to be used straight out the box.

If text messages have been sent but they have expired due to not being read within a particular timeframe then this is a network issue and clearly means that SMS is not a suitable method of notification.


The SIM now redirects to http://www.vodafone.co.uk/campaigns/mbb-top-up/?cid=rdr-1012-02 and, just to irritate customers even more, at the bottom of that page the paragraph is: "To make life a little easier, buy a data pack with your credit or debit card, so you can take the hassle out of converting your top-up voucher into a data pack."

Yeah Vodafone, it's you that's making life difficult in the first place.