Brand new laptop - Setting up

grumpycrab

Terry2013 wrote: »

So I shall Uninstall AVG and Zonealarm.....

Good start. If the "top process" is the "idle" process that's a good start...

Terry2013

I'm on my phone. I downloaded the avg remover, and it wanted to reboot. Now it's a black screen and nothing is happening. I can move mouse. Ctl alt del show no applications running.

grumpycrab

If the disk light is flashing- can you see it? leave it for a couple of minutes, otherwise reboot again.

Terry2013

Can't see anything flashing, im shutting it down. It's installing updates, x8... fingers crossed

grumpycrab

Terry2013 wrote: »

Can't see anything flashing, im shutting it down. It's installing updates, x8... fingers crossed

For future reference the disk activity light looks like its on the front of the laptop to the right. (picture shows 2 small lights and a single yellow one).

Terry2013

Thanks. This is taking an age, only on 2 of 8... something don't seem right

grumpycrab

Terry2013 wrote: »

Thanks. This is taking an age, only on 2 of 8... something don't seem right

Leave it! Why are you worried? Could be Windows7 Service Pack1? (but most likely this was installed with 7.) Have you found the disk light yet?

Terry2013

Think you're right, it's up to 3 now lol. . Yes I see the lights.

Terry2013

Right. Laptop is back on. There isn't security on, think I've uninstalled it. Think there is malwarebytes on, I hadn't put that on. What shall I do now? Thanks

grumpycrab

Is it any quicker?