Barclays - Contactless card on new account

Gromitt

pmduk wrote: »

Once Barclays staff realise you're not going to earn them lots of commission or count towards targets, they'll tell you anything you want to hear and then deny it later.

Don't know if it applies to all, but our local branches all have microphones on the desks of the open plan office, so I would assume all conversations are recorded. I would imagine they could recall the conversation after an official complaint.

JuicyJesus

Gromitt wrote: »

Don't know if it applies to all, but our local branches all have microphones on the desks of the open plan office, so I would assume all conversations are recorded. I would imagine they could recall the conversation after an official complaint.

It's most likely an induction loop system for the hard of hearing.

Although recording conversations would be an excellent idea to protect both customer and bank...

Gromitt

JuicyJesus wrote: »

It's most likely an induction loop system for the hard of hearing.

Although recording conversations would be an excellent idea to protect both customer and bank...

Well they do say they record the telephone calls to the bank "For training and quality control purposes", so I wouldn't put it past them. Then again, I've never seen a notice, and I doubt they would be able to record a conversation without asking you first, plus there's the workplace privacy regulations, so you are probably right.

reclusive46

Norwich and Peterborough often record conversations in branch. Especially when taking out new products.

pmduk

There'd be a much higher turnover of staff in my experience if they did record sales conversations

JuicyJesus

pmduk wrote: »

There'd be a much higher turnover of staff in my experience if they did record sales conversations

Why do you think this is so?

studentuk1

Just to update this, as others may apply and wonder the same thing.

Card received yesterday. It was a non-contactless card starting 4658. After phoning and asking for a contactless card, the advisor said the system would not let her order a contactless card, it was asking for a signature, and to go into branch.

.1xp

We opened a joint account with Barclays, we specifically asked in branch at the time of opening the account about the type of account and card we were being offered. All appeared to be okay.

When the cards arrived, they did not have the contactless facility, we wanted this so called them and they told us to go in to branch to request them.

In the end they said that we had to run the account for 6 months and then reapply.

I found this odd, considering I have a Barclaycard too - credit score good enough for a platinum credit card, but not good enough for a contactless card?

We have just switched to Halifax, banked the £100 switching bonus, £5 reward a month and also been issued contactless cards.

pmduk

JuicyJesus wrote: »

Why do you think this is so?

The recordings of the staff lying to customers would make it impossible for even Barclays to fail to take disciplinary action.

studentuk1

.1xp wrote: »

We opened a joint account with Barclays, we specifically asked in branch at the time of opening the account about the type of account and card we were being offered. All appeared to be okay.

When the cards arrived, they did not have the contactless facility, we wanted this so called them and they told us to go in to branch to request them.

In the end they said that we had to run the account for 6 months and then reapply.

I found this odd, considering I have a Barclaycard too - credit score good enough for a platinum credit card, but not good enough for a contactless card?

We have just switched to Halifax, banked the £100 switching bonus, £5 reward a month and also been issued contactless cards.

Brother went to Barclays today and asked for contactless. Basically it was "computer says no". He advised try again in a few months once the account has been used.

Very odd considering he has a first direct account, which comes with contactless and a free overdraft. He only switched to Barclays as their internet, mobile and iPad banking are significantly better.