first ebay complaint from customer , please help !

kerryallc71

plus all of her bids were on the 6th june.. she placed 3 bids..

kerryallc71

she said , thats a bit naughty you revised the description after reading my comments..

samnmalc

To be honest Kerry, she sounds like she is going to be a right royal pain in the nethers!
If it was me, I would tell her to send it back and refund her. For the sake of £30 it would be a relief to get rid.

Of course she must send it back recorded delivery to be covered with paypoo!;)

DrFluffy

Tell her that it is impossible, and as far as you are concerned this is over and you will not be refunding her. Tell her she is welcome to appeal to ebay, but you will use her emails, showing she is lying, against her.

DrFluffy

Send her this link too: http://pages.ebay.co.uk/help/sell/edit_listing.html

candygirl

Tell her to get a bl**dy life.It's second hand for god's sake and you have given a clear and fair description of it, as well as pics.I don't think you owe her anything.I'd let her do her worst.:mad: :mad:

kerryallc71

thankyou everyone on here for your help ,, im not refunding her ,, im dredding it if she disputes me or puts bad things on my ebay account..

the new spares i bought for it cost me £14.00 for the attachments and £6.49 for the buggyboard strap so i never hardly made any profit.. she got the buggyboard for £4.00 really then she had to pay postage.. she is the winner really..

seems stupid really.. i wish i never sold it now..

i wil let you all know how it all goes if she takes it any further..

see you from kerry and thankyou all for your wonderful advice , all of this has made my tummy turn ..

kerryallc71

she has just left me bad feedback , ( item was in bad condition not " great condition" as described before revision )

meerustar

TBH, I'd have been a bit wound up by you mithering me for payment and emailing to say you were going to report me to ebay for not paying ... after just 3 days. Not everyone sits at there computers all the time or logs on everyday.

However, I wouldn't have left a neg, but not a positive either.

DrFluffy

kerryallc71 wrote: »

she has just left me bad feedback , ( item was in bad condition not " great condition" as described before revision )

Neg her back, pointing out that description stated 'is scratched' and 'in great condition for age' and photos clearly showed condition. make some snide comment like "avoid, buyer does not read descriptions".

people can follow it through to the item and see who is at fault! I bet she will soon ask to mutually remove...