first ebay complaint from customer , please help !

nickyt

I have looked at the listing and as I only use ebay to buy at the moment, I feel that if I were looking at your listing I could see from the pics that it had scuff marks and also read that it was marked. So knowing this I would have bid knowing the condition and excepted it. All I can think of is that they have got funny because you asked for payment. But saying that until this week I only paid by cheque and would put the cheque in the post within the hour so they would get their payment asap. Just try e-mailing and sorting it out between you, as this could save both of you time and money in the long run.

kerryallc71

just edited my above message with the email from customer ..

cazmanian_minx

kerryallc71 wrote: »

kerry, i have just received the buggyboard and i am disapointed with the condition of the item. you described it as in "great condition" the board itself is not in great condition. it is perhaps also my fault and maybe i should have looked at the picture more closey and then would have seen the bad condition the board was in. if you are agreeable i would like a full refund as am not happy with the item. many thanks frances - i will post it back on monday.

this message is from customer.

see you from kerry..

She's wrong, you didn't describe it in 'great condition', you described it as 'in great condition for its age'. You could try emailing her back and pointing this out?

She does admit it's halfway her fault for not looking at the picture - I'd try meeting her half way and say you'll refund her winning bid but not the P&P if she returns it to you.

Caz

MyUserNamesTaken

cazmanian_minx wrote: »

She's wrong, you didn't describe it in 'great condition', you described it as 'in great condition for its age'. You could try emailing her back and pointing this out?

She does admit it's halfway her fault for not looking at the picture - I'd try meeting her half way and say you'll refund her winning bid but not the P&P if she returns it to you.

Caz

The item description also states that the board is scratched. As said earlier, I wouldn't refund, as this one's down to the buyer not reading the description properly and not looking at the photos.

devild_2

I wouldn't refund. You'r description was clear and the condition of the board could be seen in the photographs, why should you be out of pocket on p+p and ebay fees. If she wants to return it less p+p and ebay fees than that is up to you.

kerryallc71

this is what im gonna say in my message to this lady does it sound alright ?

im really sorry that you are not happy with your winning item (link to item)
if you look at the buggyboard it does state great condition for its age , its used condition , its 2 years old. im sorry but what were you expecting , its used its 2 years old. the pictures clearly show the condition of the buggyboard . i even said on the ebay item please contact me if you have any questions.

i did all i can . i know its not in excellent , perfect condition but what do you want me to do ?

if i do offer you a refund im sorry but i can only give you back what you paid for the buggyboard excluding postage/packaging/time etc .. next time before you bid on a item please look at the item you are bidding on before you bid.. you have wasted my time .. also you have cost me more ebay fees and selling fees..

all i can say is im very sorry your not happy with the buggyboard..

the item was described very well , just next time please read and take a better look at the pictures..

i will refund you £24.00 when i have received the buggyboard back in the condition i sent it to you in..

please get back to me about this, again im sorry about you not being happy with you winning item

thankyou from kerry..


see you from kerry..

MyUserNamesTaken

Kerry, as it's not your mistake, I would minus the ebay and paypal fees from her refund, too. You should not be out of pocket due to a buyer who hasn't bothered to read the description properly.

DrFluffy

I wouldn't refund. you give a clear description and you can see the wear and tear from the photo.

nickyt

If you do decide to refund make sure its sent back with a tracable method. Or that might be the next prob you have. But as I said before reading your listing you did state the condition and had enough pics showing the item.

ladysparklexx

i have sold a few buggy boards in the past and they do get scratched from use, i have looked at your listing and i think you have described it fairly and have put plenty of photos for her to see, i wouldnt refund, even if you do refund i think you have a high chance of her leaving you a negative feedback, personally i wouldnt refund and i would add her to your blocked bidder list