BT Synergy 3505 Triple DECT Phone £5 + delivery + VAT

shammyjack

Now the fun begins !

Ordered 7 for family and friends, should have totaled £41.13p

They have sent 7x

http://www.viking-direct.co.uk/catalog/catalogSku.do;jsessionid=0000WXJjzIlHWidAK_KtSWD9zWp:11g06ditd?id=DIV6153&pr=Q26&N=2%2052515%2033563&sgID=3

at a total cost of £649.69p .

No phone call . no emails !

I see a big Visa card chargeback coming if they deduct the full amount, this could be interesting .

shammy

dormouse_2

Ooo, strange, ive just got 2 e-mails off them. 1 stated it was a price error and it has been taken off the website untill it's fixed the other states it was a special offer price and the have run out. mmmm

marvin

shammyjack wrote: »

Now the fun begins !

Ordered 7 for family and friends, should have totaled £41.13p

They have sent 7x

http://www.viking-direct.co.uk/catalog/catalogSku.do;jsessionid=0000WXJjzIlHWidAK_KtSWD9zWp:11g06ditd?id=DIV6153&pr=Q26&N=2%2052515%2033563&sgID=3

at a total cost of £649.69p .

No phone call . no emails !

I see a big Visa card chargeback coming if they deduct the full amount, this could be interesting .

shammy

Is that on the invoice?
have you taken a screen grab of the original online agreed amount?

shammyjack

marvin wrote: »

Is that on the invoice?
have you taken a screen grab of the original online agreed amount?

Yes, invoice for £649.69 .

Screengrab and printed off original order page as soon as I realised !

shammy

keepitfree

just got mine, look good absolute bargain thanks jacks dad great spot

Caz312

Mine still says PROCESSED with a delivery date of today....guess it has to go to DISPATCHED before I get too excited!

FK121

Just received the following email:

Dear customer,

You placed an order with us recently that included a great deal on a BT Synergy 3505 Triple DECT telephone.

This was a clearance item and we only had limited stock available.

I’m afraid that we’ve run out of this particular model now and so we can’t fulfil this part of your order.

I’m sorry that you’ve missed this deal, but keep checking our website for great deals in the future.

Regards
Richard Carvell
General Manager


Doesn't look like I'm getting one then !!!

dvds2000

what a bunch of idiots work there

I rang asking where my order was

First person told me

'Your account was closed as you hadn't ordered anything for a couple of years'

Errm, why did it let me login and make an order then

Passed to someone else

'Ah sorry sorry they are backordered and should be with you at the end of the week'

OK, so why have a got a delivery date of today and waited in for them for no reason?

passed onto person 3

'oh, er, err, ok, we have ran out of stock and can't get any more, sorry about that.'

OK, so why have a got a delivery date of today and waited in for them for no reason? Have you not heard of this new fangled thing called email whereby you can let your customers know if there is a problem in a few seconds?

Passed onto person 4

'it was a pricing error, you knew that and you shouldn't have wasted your time waiting in for them'

Well why isn't my order showing as cancelled? And what do you mean I knew it was a pricing error. It was in your clearance section, other people have had them delivered, why should I not think mine would come too?

'You are wrong, nobody has had a delivery of these phones at this price, as i say you knew you weren't getting them you shouldn't have waited in'

Complete !!!!!!

Needless to say I won't be ordering anything from then again :mad:

northwalesd

FK121 wrote: »

Just received the following email:

Dear customer,

You placed an order with us recently that included a great deal on a BT Synergy 3505 Triple DECT telephone.

This was a clearance item and we only had limited stock available.

I’m afraid that we’ve run out of this particular model now and so we can’t fulfil this part of your order.

I’m sorry that you’ve missed this deal, but keep checking our website for great deals in the future.

Regards
Richard Carvell
General Manager


Doesn't look like I'm getting one then !!!

Same email here, though my order on their website still says 'held for authorisation' . I'm not holding my breath though

fad1211

same email as above, but held for authorisation has now promptly changed to CANCELLED. Thanks anyway OP.